Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 41 128 published reviews
5 26k 63% 4 6 502 16% 3 2 803 7% 2 1 752 4% 1 4 082 10%

Summary of reviews

1001hobbies delivers with speed and careful packaging, consistently protecting items and ensuring fast, on-time delivery across many reviews. Customers highlight reliable order processing, smooth pre-orders, and prompt, professional service, with multiple mentions of well-packed shipments and accurate product descriptions. The store offers a wide range of products and a well-designed website, supporting easy tracking and helpful updates that keep buyers informed throughout the process. Overall, customers praise good value, competitive pricing, and strong reliability in fulfilling orders.

All reviews

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Comprador Verificado
Rating: 4 out of 5
following a purchase from 31/01/2023
The order is as expected, the delivery time, ahead of schedule, so far I have no complaints.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
navigation on your very easy For the delivery well assured except when the relay point closes for vacations without warning therefore delay .degree of satisfaction the order for the whole I note a 9 / 10
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 08/02/2023
Delivery could be a little faster but that's not a showstopper, otherwise perfect.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 18/02/2023
Very strong site and fast shipping, very good quality products for sale
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2023
very satisfied, serious site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2023
A site where I find what I need. fast, careful delivery. a pleasant and fast telephone contact ... what more could I ask for .
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Verified Buyer
Rating: 5 out of 5
following a purchase from 09/02/2023
Great team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/01/2023
Good reactivity
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2023
Order processed quickly, clean and fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2023
R A S perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2023
fast service large selection on the site i recommend
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 16/02/2023
All well and on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2023
Site to recommend sending accordingly due to the temporary unavailability of a product on my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2023
The Swiss Me 109 has not been delivered. I am waiting for a reply on how to change the product. thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2022
Order placed on 25/11/2022 for Christmas. All items were marked "in stock". Received part of the order in December, another part in February and there is still one item missing which I hope to receive before 2024. No commercial gesture, no word of apology.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are terribly sorry for this situation. I see that customer service has taken care of the follow-up. In the meantime, we are offering you a €10 credit note valid on any future order with the code SAVCOM10 as a thank you for your patience. We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Interesting site, despite a delay of several weeks due to the loss of my parcel, I received my products. The 1001 hobbies staff are very attentive and friendly on the phone. I recommend this site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/02/2023
All-plastic, pre-painted model
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're sorry if you weren't satisfied with the item. If it hasn't already, you can return it to us and ask for a refund. If this is the case, you can contact us by e-mail at [email protected] We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2023
Good overall
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2023
Speed, precision
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/02/2023
As mentioned in my previous calls and emails, the package did not contain the items ordered. I am now returning the package and I expect you to send my order with the correct items as soon as possible so that I can finalize my diorama and give it as a gift to a friend.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Your request has been taken into account. Please keep us informed as soon as your order arrives. Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2023
Very good site for models
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2023
Nothing in particular to say, it's very good.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 03/02/2023
Very satisfied with the 1/48 FW1000 kit from Fist of War. Not many are offering this kit around the world and 1001 hobbies came through for me again! Just a great hobby store with many items not found easily. A++++ store!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 31/01/2023
Found a model kit that I could not find anywhere else, which I've wanted for some time, and it was delivered very quickly. Great service.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 19/02/2023
Very complete, First quality material, Fast shipping.Excellent
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 01/02/2023
The order was delayed and arrived incomplete. I have complained and have not received a reply, nor an explanation.
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Response from 1001hobbies
Hello, Thank you for your message. We are very sorry for this situation. I see that we have indeed received several emails. I am getting back in touch with customer service so that we can send you the missing item. Have a nice day.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 15/02/2023
Very serious, fast delivery and convenient
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/02/2023
Everything was great. I would give an excellent review except that the tracking was not very informative. Since I travel frequently I rely on tracking to help my scheduling. Sometimes I have to let friends and family know that a package is arriving. I don't like leaving things out by my front door because of other people stealing objects from doorsteps.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 17/01/2023
The delivery was lightning fast, the contact with the seller absolutely exemplary and very courteous. Gladly again at any time!
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 03/02/2023
Order went very smoothly, and delivery was also smooth.
I would say keep up the good work.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 08/02/2023
5 stars says it all
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/01/2023
High quality and speedy delivery :)
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/02/2023
Quality product and fast shipping
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 12/02/2023
Good selection Long delivery time Delivery costs
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 28/01/2023
Accurate in information, timing and delivery.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 12/02/2023
A LITTLE BIT LONG DELIVERY TIME BUT OTHERWISE VERY GOOD
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/02/2023
Package came really fast and was in excellent condition. Always got constant updates regarding my order. Will definitely reccomend
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 09/02/2023
Item arrived earlier than expected and in perfect condition in every way, very satisfied, I will place more orders soon 🤝
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 07/02/2023
All good
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 16/02/2023
Everything perfect thanks
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