Customer reviews of 1001hobbies

Perfect product and delivery

Fast shipping, very good product

Color sorting for the paints would be great. Order and delivery were spot on.

fast and in perfect condition

Great service, hard-to-get models on offer, good communication.

Very fast, perfect!

I was happy with my order, the figurines are very beautiful but I was disappointed with the delivery which was very long.

Clear website and fast delivery !!!

nothing to say except that everything was impeccable

Very well organized - beautiful item - arrived quickly. Impeccable follow-up

Impec and very fast delivery

compliant product, suitable paint choice and fast delivery

easy navigation

Took 4 to 6 months, according to me, before it was finally delivered.Had long given up on it

I was always very satisfied. The goods arrived on time and just as I ordered them.

Always fast and good, never any problems.

Communication was super bad via email. Had to call and got someone who spoke english on the phone who confirmed that something had gone wrong with the payment. She then initiated the order and promised that the package would arrive after 3 days.not so.was over a week later.so about 3 weeks after I had originally ordered it. No more orders for me with this company until she gets her act together.

Correct.

Well received... not yet installed.

well-designed site, compliant ordering, ultra-fast delivery

Good follow-up. Fast delivery.

The choice is vast, fast delivery (when there are products), serious house. Postage too expensive.

small reapro delay, but well received.

awaiting SAV return

In my case, long delivery time. Everything was received nicely. I can recommend 1001 hobbies. Large assortment.

Awesome!

very efficient secretaries

Very fast and good. Just to say that I have a pending model that I don't know anything about.

fine

Two months for a model... I claim and after claiming, they send me the wrong one.

Merchandise arrived very fast,perfect!!! Gorgeous item!!!

ALL O.K.

Very good.

I will focus on three aspects of this review on the shop: the website, the communication, and the shipping.
The website is great! Everything is clear and easy to find and search. Nothing is glitchy and photos are very clear and descriptive of the item you're going to purchase. What you see in the picture is what you're going to get!
The emails and communication is a bit awkward. The only original email I received when I made the purchase was the notification from PayPal, NOT Hobbies1001. So I had to screenshot the purchase confirmation on my browser and luckily I downloaded the invoice before closing the tab. I'm only bringing this up because most people immediately close the tab when they finish making a purchase and so if they don't download or screenshot the information, then they don't have any way of contacting with their invoice info. This was a pre-order item so when it was past two weeks after the estimated date I sent them an email. The response was within 24 hours and they assisted me easy and provided me with a shipping confirmation! So in some aspects they could improve with their communication and maybe create an automated system where we get the invoice in our email, especially considering they offer pre-order items. I waited 2 and a half months and I still had to send them an email about my item and I knew if I hadn't saved a screenshot of my invoice I wouldn't have that info when I inquired. But when I actually had to contact a person, it was quick and easy and they were very helpful!
The shipping needs to be better. I was very disappointed. The package was literally just 2 layers of bubblewrap and packing tape with the label taped on top. The box of the figure was cracked open. Luckily the figure was fine but they really should have shipped with a cardboard box and packing paper. Collectors who display their figures in box would definitely be livid to see the box crushed in transit. Especially considering I paid $17 for shipping the least I expect is that it comes in a cardboard box.

Site navigation is correct and delivery is good. As for the product, a model of a WW2 aircraft, you should have specified ALL the characteristics of the product (number of parts, quality of manufacture, finish, etc.) The quality of the model is really very disappointing (SMER brand to be avoided) even if the price was low. If I had had more details, I would not have bought it ...

It is not clear that the order does not come from Italy, mine came from France and was not easily traceable(I happened to learn that it was in a post office, unidentified)

very good too

fine

Not too much information on the status of the order but everything ok

Fast delivery as advertised Polite, smiling and helpful deliveryman