English 
V
Rating: 4 out of 5
I’ve only ordered Heller paints, which I like. In my first order, one was completely dried up, but the rest were fine. Web site is a little confusing, but overall, okay.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
All reviews
V
Rating: 5 out of 5
Good
A
Rating: 5 out of 5
As good as ever! The product I ordered was everything I expected. Like every time I use your services. I'll be seeing you again soon.
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V
Rating: 5 out of 5
Everything went very well! We'd love to do it again!
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A
Rating: 1 out of 5
My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...
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Response from 1001hobbies
Mr LEGAB Thank you for your comment. We regret this and apologize once again.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
A
Rating: 5 out of 5
Good site. very good. well-stocked catalog and good service.
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A
Rating: 5 out of 5
Fast, perfect...thank you
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A
Rating: 4 out of 5
I was well delivered and the material was in order.
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V
Rating: 5 out of 5
Great service, good prices, fast shipping to the USA and well packed, I’ll be ordering more from them soon
G
Rating: 5 out of 5
Correct article and delivered quickly
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V
Rating: 5 out of 5
Extremely smooth transaction and prompt delivery!
V
Rating: 5 out of 5
Fast delivery, well packaged.
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A
Rating: 5 out of 5
Fast delivery, order placed on a Sunday evening and received on Tuesday. Everything is in order and well packaged.
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A
Rating: 4 out of 5
My only regret is that I don't have enough information on the size of the models. I don't make them very often, so I don't have a compass in my eye. The model I received is smaller than expected. Otherwise, your service is perfect. Thank you
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A
Rating: 5 out of 5
Very efficient, order received within a week perfect
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A
Rating: 5 out of 5
Super
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G
Rating: 5 out of 5
amazing service
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V
Rating: 5 out of 5
Great customer service, excellent communication, very prompt delivery for international customers!
V
Rating: 5 out of 5
Really fast delivery and they are easy to reach if there’s a problem.
A
Rating: 5 out of 5
Perfect well received
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A
Rating: 4 out of 5
The order is processed quickly and efficiently. No problems to report.
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A
Rating: 4 out of 5
So far, so good
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A
Rating: 4 out of 5
on-time delivery
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G
Rating: 1 out of 5
Haven't experienced worse service yet. First wait because 1 product of the 4 was not available. After 2 weeks mail that 3 of the 4 products were still not available. What a shit tent.
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Response from 1001hobbies
Sir, we come to you, Thank you for your stock, we inform you that we have refunded the missing unit without delay. We thank you for your understanding. We regret this incident and apologize for it, Sincerely, 1001hobbies customer service.
V
Rating: 5 out of 5
Despite 1001 Hobbies warnings of possible delays in delivery from France, the item I ordered on Saturday 04/09/21 was delivered by Royal Mail the following Friday 10/09/21. Excellent service.
A
Rating: 5 out of 5
Wide selection and fast service. Just perfect!
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G
Rating: 5 out of 5
What I needed was quickly found on the site. Also the delivery went fine, everything toppie taken care of.
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G
Rating: 5 out of 5
Wide choice, many brands
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G
Rating: 5 out of 5
Delivery was smoother than anticipated, scheduled to be delivered only two days later which can only be applauded.
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G
Rating: 5 out of 5
Navigating the site is good, the only thing missing, for me at least, is the ability to sort by name or by price. Unless I wouldn't have noticed this.
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A
Rating: 5 out of 5
very satisfied with your products and delivery
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A
Rating: 5 out of 5
very good and very fast
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A
Rating: 5 out of 5
Accurate information and fast timelines
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A
Rating: 5 out of 5
Fast delivery, solid package, very good tracking...PERFECT
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V
Rating: 5 out of 5
great selection, great store and good customer service
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A
Rating: 4 out of 5
Very good
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A
Rating: 5 out of 5
Very good advice very responsive and quality product
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A
Rating: 5 out of 5
Huge variety of 1/72 soldiers
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A
Rating: 4 out of 5
I would like to return the plane in my parcel as it does not correspond to the scale I usually order.
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A
Rating: 5 out of 5
order delivered quickly and correctly
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