Customer reviews of 1001hobbies

Took 2 months to get the product Took 2 months to get the product. Product was great once we received it.

Parcel not received Stuck in customs because you didn't enclose a facsimile

Misrepresentation of Shipping Speed, Poor Experience Estimate delivery date was 12/24/20. Ordered was placed on 12/15/20. A SIGNIFICANT upcharge for more rapid shipping was paid. No communication was given regarding shipping until 12/19/20. Item still has not arrived to destination. Tracking information provided had a dead link, had to independently find a tracking service which then showed by 1/7/21 the item was no where close to its final destination. I receive frequent emails from this website about reviewing my order and I haven't even received the item, which is incredibly obnoxious. This has been a terrible experience and I will never use this website or service for purchases again. Mistake made and lesson learned.

very nice model and very good service. Happy New Year 2

I can't recommend this company at all. I placed an order before Christmas with guaranteed delivery before Christmas. They gave me a Hermes tracking number which showed that it hadn't been collected until the 7th of January. I contacted 1001 Maquettes and Hermes several times up until that date. Hermes confirmed they'd never received a parcel and 1001 Marquettes blamed Hermes for delaying it. I was even told to go check at the port of arrival because it's probably there being held up by customs because of Brexit Christmas etc... Surprise surprise the day after I threaten to chargeback my credit card Hermes receive it. The expected delivery date? 12th of January. I can confirm that it does not take 5 days to get from Dover or Calais to London. Dodgy company lying staff. Will just send it all back and buy it elsewhere. Shame as I spend hundreds of pounds on modelling kit per month.

very good material

Complies with my order and was received on time.

Took 2 months to get the product Took 2 months to get the product. Product was great once we received it.

compliant product delivered on time

Hello Just to tell you that I'm really very satisfied with the way you manage your orders, especially as regards tracking them. In this period of Christmas and pseudo confinement we know that it is not easy and I was constantly informed. Equipment well received and in perfect condition. C

very satisfied with the preparation and dispatch times just a shame the post office redirected my parcel in another direction... but in no way the fault of 1001 maquettes. thank you. i recommend fo

Too bad shipping is so expensive otherwise nothing to say puzzle received in perfect condition

No complaints

All was OK

thanks for the speed of sending all very well.

Quick in response and delivery ahead of schedule.

Shipping on time and perfect packaging.

Ordered the Escalation Box Ordered the Escalation Box, Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now, as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.

Thank you for your excellent service.

top top top top top top

items are always delivered on time and well protected too

Order arrived quickly

Order placed on 19122020 for delivery on the 30th. Cancellation requested on the 28th, even though the article had still not been dispatched and I had found a cheaper and faster alternative from a competitor. E-mail from 28122020 accepting the cancellation and refunding my first monthly payment. On 05012021 I receive an e-mail informing me that my item (supposed to be delivered on 30122020) has been shipped, but should never have been shipped. So I have to go to my local parcel shop to refuse the parcel and wait for it to be returned, just to get my refund for my first payment. This is unacceptable. It's the first and last time I'll be committing a fraud.

FAST AND COMPLIANT

Ordered the Escalation Box Ordered the Escalation Box, Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now, as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.

Very fast shipping! TOP! Gladly again!

Ordered the Escalation Box Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.

Ordering at 1001Hobbies is for me (probably) the last time I have placed a although a nice order I call about the status of its course is handled in English not to follow when product is finally delivered Had better order through Bolcom

Fast delivery Everything perfect!

Still awaiting parcel for item ordered on 21st December 2020. Difficult to contact the vendor to discuss or resolve this issue.

Now the product has arrived I am happy with it and the service offered by the company. Thank you

6th of January, and still Wait for delivery since order was placed on 6th December.

This company is rubbish I had an order supposed to be delivered 23rd December !! They taken my money unfortunately on a debit card so cannot get it back. We are now at 6th Jan no order, have tried to phone just answer machine , have tried to email but cannot get email address, and now you send an email asking how did we do well the answer is RUBBISH DO NOT USE THIS COMPANY Nadine Morey

Everything was fine, it just took a little while, but given the times we live in, it's more normal.

Very disappointed with the shipping service. After more than 10 days it still has not arrived. They have been 4 days ""in prapració"" and another 5 ""Prerregistrado"" in Correos but without delivering the package to be sent. I wrote an email two days ago and have not had a reply yet. As for the model in question, I still do not have it in my hands.

Excessive delivery time. Stock problems

Since you ask for a review: very bad experience! Order placed on December 16 for what was supposed to be a Christmas gift. First of all I was told that an item had to be retrieved from the supplier. The item according to your emails was not shipped until 3112. To date no package received the SDA tracking number appears to be non-existent. I sincerely hope it will arrive but reading the other comments I am very afraid!!! And then they wonder why one buys on Amazon.

very good online store: adequate prices great variety of products clear and functional site timely and fast shipping.

Dear Sir or Madam I placed an order with you on 13.12. because the situation was presented in such a way that the desired products were immediately available (= in stock). On 14.12. I received a confirmation of this order. It was not until 23.12. that I was informed that delivery would be delayed because 2 of the 3 products were not in stock and could not be ordered. There is no contact address on the homepage. At the same time, the possibility of telephone advice is advertised. Nobody can be reached via the number, which is also almost impossible to find. I would like to cancel the entire order but I can't reach anyone. I have never experienced so little customer service. As I paid with Paypal, this will be the next step. I will wait another day to see if there is a response this way. A. Büttner It has now been six days and still no money has been refunded!!!

The delivery time is a bit long For the rest very satisfied Just to mention that I ordered around the end of the year which may explain the waiting time