/5
★★★★☆
based on 37015 reviews published
★★★★☆
based on 37015 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
SCAM They claim to have never received my payment, even though all the information was correct and my bank confirmed that I sent the payment. They spam mails that I say ""it appears we haven't received your payment"" and when you try to solve the issue they just stall. DO NOT BUY FROM THEM!
Acheteur Vérifié
purchased on 09/02/2021
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Answer from 1001hobbies
Mr. Phoenix, We thank you for your comment and apologise for this incident. Customer service will get back to you as soon as possible. Thank you for your understanding, Best regards Customer service 1001hobbies
5
/5
★★★★★
Nice shop with a good range of tools. Nice shop with a good range of tools.
Acheteur Vérifié
purchased on 09/02/2021
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Answer from 1001hobbies
Dear Mr Leen Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
1
/5
★☆☆☆☆
Delivery time FAR TOO LONG! With a .co.uk website and a UK contact number, assumed it was a UK based company as nothing to give true location obvious on website. MISTAKE. Ordered two in-stock items on 23rd December and received 9th February. Far too late to be of any use and ignored all my polite requests to cancel order and refund. Accept Brexit excuse but expected delivery delays should be made much more obvious at time of order. Covid is not acceptable as every other supplier is managing perfectly well. Will not trouble them with my business again.
Verified Buyer
purchased on 09/02/2021
Answer from 1001hobbies
Sir, Thank you for your feedback. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We would like to point out that the product you have ordered has been destocked in England. The customs formalities were very complicated and therefore very late. Thank you for your understanding, 1001hobbies customer service
1
/5
★☆☆☆☆
SCAM They claim to have never received my payment, even though all the information was correct and my bank confirmed that I sent the payment. They spam mails that I say ""it appears we haven't received your payment"" and when you try to solve the issue they just stall. DO NOT BUY FROM THEM!
Verified Buyer
purchased on 09/02/2021
Answer from 1001hobbies
Mr. Phoenix, We thank you for your comment and apologise for this incident. Customer service will get back to you as soon as possible. Thank you for your understanding, Best regards Customer service 1001hobbies
5
/5
★★★★★
Nice shop with a good range of tools. Nice shop with a good range of tools.
Verified Buyer
purchased on 09/02/2021
Answer from 1001hobbies
Dear Mr Leen Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
4
/5
★★★★☆
A slightly long lead time. A wide range of paints and models
Acheteur Vérifié
purchased on 09/02/2021
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5
/5
★★★★★
Very fast and efficient BRAVO merc
Acheteur Vérifié
purchased on 09/02/2021
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5
/5
★★★★★
Deadlines met....
Acheteur Vérifié
purchased on 09/02/2021
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5
/5
★★★★★
Always satisfied
Acheteur Vérifié
purchased on 09/02/2021
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5
/5
★★★★★
Very satisfied with the speed and quality of delivery
Acheteur Vérifié
purchased on 09/02/2021
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1
/5
★☆☆☆☆
Very long preparation time. Order placed on the 5th and not yet prepared on the 10th. I think this will be my last order.
Acheteur Vérifié
purchased on 09/02/2021
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4
/5
★★★★☆
Had to wait a while but finally everything arrived Inside the boxes were a little damaged but the figures were complete and good Definitely worth repeating
Geverifieerde Koper
purchased on 09/02/2021
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5
/5
★★★★★
Very customer friendly not really the cheapest on the market But very reliable
Geverifieerde Koper
purchased on 09/02/2021
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5
/5
★★★★★
With a .co.uk website and a UK contact number assumed it was a UK based company as nothing to give true location obvious on website. MISTAKE. Ordered two in-stock items on 23rd December and received 9th February. Far too late to be of any use and ignored all my polite requests to cancel order and refund. Accept Brexit excuse but expected delivery delays should be made much more obvious at time of order. Covid is not acceptable as every other supplier is managing perfectly well. Will not trouble them with my business again.
Verified Buyer
purchased on 09/02/2021
4
/5
★★★★☆
Nice shop with a good range of tools.
Verified Buyer
purchased on 09/02/2021
5
/5
★★★★★
They claim to have never received my payment even though all the information was correct and my bank confirmed that I sent the payment. They spam mails that I say ""it appears we haven't received your payment"" and when you try to solve the issue they just stall. DO NOT BUY FROM THEM!
Verified Buyer
purchased on 09/02/2021
1
/5
★☆☆☆☆
Delivery time FAR TOO LONG! with a .co.uk website and a UK contact number, assumed it was a UK based company as nothing to give true location obvious on website. Ordered two in-stock items on 23rd December and received 9th February. Far too late to be of any use and ignored all my polite requests to cancel order and refund. Accept Brexit excuse but expected delivery delays should be made much more obvious at time of order. Covid is not acceptable as every other supplier is managing perfectly well. Will not trouble them with my business again.
Acheteur Vérifié
purchased on 09/02/2021
Translated review
Answer from 1001hobbies
Sir, Thank you for your feedback. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We would like to point out that the product you have ordered has been destocked in England. The customs formalities were very complicated and therefore very late. Thank you for your understanding, 1001hobbies customer service
5
/5
★★★★★
All is well. Thank you.
Comprador Verificado
purchased on 08/02/2021
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5
/5
★★★★★
Everything great as always
Comprador Verificado
purchased on 08/02/2021
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5
/5
★★★★★
Excellent service. Seriousness.
Comprador Verificado
purchased on 08/02/2021
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5
/5
★★★★★
I received the order in perfect condition and on time.
Comprador Verificado
purchased on 08/02/2021
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4
/5
★★★★☆
One of the colors was wrong it comes green instead of black and one of the small pieces was not the right one. Otherwise everything was fine.
Comprador Verificado
purchased on 08/02/2021
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2
/5
★★☆☆☆
The order arrived two months late, it is true that what I expected arrived and it was in good condition, but I don't think I will buy again with such long delivery times.
Comprador Verificado
purchased on 08/02/2021
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5
/5
★★★★★
Outstanding transaction super fast shipping and model arrived in perfect condition. Highly recommended
Acquirente Verificato
purchased on 08/02/2021
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4
/5
★★★★☆
I had a problem with delivery wrong material then after verification they sent me part of the order and the rest refunded with a voucher. Well I am satisfied for the seriousness is not everyone recognize the 'mistake and repair.
Acquirente Verificato
purchased on 08/02/2021
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5
/5
★★★★★
Punctual and accurate
Acquirente Verificato
purchased on 08/02/2021
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4
/5
★★★★☆
Excellent on-time service.
Acquirente Verificato
purchased on 08/02/2021
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5
/5
★★★★★
Excellent service. Good communication and courtesy in shipping information. Willingness to respond to any inquiries. Good.
Acquirente Verificato
purchased on 08/02/2021
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1
/5
★☆☆☆☆
I was asked to review my experience before receipt of goods.... mah! Anyway I describe my experience (still unfinished): January 17 order sent from 1001 but never arrived at destination.... second order from 3001 .... merged with the first one (probably the goods returned to the sender) the two orders were merged but as of today (February 8) still not shipped. One does not expect Amazon's punctuality and speed but some more info and above all avoid sending messages ""goods to destination"" when you still do not know where it is. I hope this only happened to me.... I remain waiting. Update Feb 22: Order still not shipped
Acquirente Verificato
purchased on 08/02/2021
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4
/5
★★★★☆
Great price very fast shipping. Given the delicacy of the item shipped and the cost of shipping I would have preferred a more padded package.
Acquirente Verificato
purchased on 08/02/2021
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