Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

All reviews

A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2020
Item delivered quickly and as described on the website.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2020
I'm very happy with my delivery and I could possibly talk about it around mo
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2020
Very clear site Good search system Sometimes a little long...due I think to the many connections
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2020
The model kits are in good conditions... The model kits are in good conditions. The delivery was late by one day based on their target date of delivery. Was able to deliver it the following day even it was already very late in the afternoon at around 1700H.
Translated reviews
Response from 1001hobbies
Dear Mr Ajero, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2020
Found desired item at 1001 Modelkits I looked everywhere in the USA for this item. It was either sold-out of no longer in production. My search lead me to 1001 Modelkits in France. They had a Ki44 that was out of production and hard to find anywhere, THEY HAD THAT TOO!!! I needed an Eduard interior set for the 1/32nd Hasegawa Ki61, and there it was, Ordered up and in about a week I had it on my doorstep. Thanks to all at 1001 Modelkits for helping me finish my model. Respectfully, Kevin Burke USA
Translated reviews
Response from 1001hobbies
Dear Mr Burke, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2020
We are thankful We are thankful, for very prompt and careful service in the delivery of our ordered items. The products, we've received have been as catalogued and they have exceeded expectations. The variety of merchandise, available, through this company is quite amazing. We wish them the best in continuing to do so.
Translated reviews
Response from 1001hobbies
Dear Mr Kovacs Jr, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
Very fast shipping and conforms to the order I recommend this si
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
Fast and precise. Do not hesitate
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/09/2020
Hello This isn't really the answer I was expecting, but more like""We're very careful about the quality of the products we sell, and we're going to check our stock to make sure that no other customers fall victim to this hazard. After this check, we'll send you the equivalent of your order 'in perfect condition', free of charge. Using my €10 credit note to re-order the same product and end up with the same problem - no thanks! So you've just saved 10€... but you've also just lost a
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
Fast delivery and products fully compliant with descriptions
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
Large selection Fast, accurate delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
Good evening and many thanks Super ""Packaging"" delays ECT.... Boxes like new.... Change nothing Thank you to all teams. Sincerely Nico
Translated reviews
A
Acquirente Verificato
Rating: 3 out of 5
following a purchase from 16/09/2020
The puzzles in the catalog are mostly unavailable, and this has been the case for quite some time. Too bad.
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 16/09/2020
everything as ordered
Translated reviews
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 16/09/2020
I purchased the circus model for a gift that was more than appreciated.
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 16/09/2020
Great availability of models and fast delivery. The site is not super clear I can't filter by scale
Translated reviews
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2020
The order arrive on time and in perfect condition. The product is, as described and is of excellent quality. No complaints and I wouldn't hesitate to place a repeat order in the future.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2020
Good! Arrived just in time. Order placed as gift for my nephew. Came nicely wrapped, and just in time after allowances made for Covid19. Customers are reminded that the company though based within UK imports goods from outside Britain so bear this in mind when delivery times are critical. I am broadly pleased with the outcome.
Translated reviews
Response from 1001hobbies
Mr. NEWTON, We inform you that the ordered product is in stock. You placed your order on 13 September at 11:28 am, your package was shipped on 15 /09 at 8:20 pm. Your mail was handed over to La Poste by the sender on 16 September 2020. We regret the delay in shipping from the carrier LAPOSTE and apologize for this delay, but you will understand that the health procedures currently in place, may indeed, extend the delivery time and we regret it. Have a nice day . Customer service 1001 hobbies.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/09/2020
Good! Arrived just in time. Order placed as gift for my nephew. Came nicely wrapped, and just in time after allowances made for Covid19. Customers are reminded that the company though based within UK imports goods from outside Britain so bear this in mind when delivery times are critical. I am broadly pleased with the outcome.
Response from 1001hobbies
Mr. NEWTON, We inform you that the ordered product is in stock. You placed your order on 13 September at 11:28 am, your package was shipped on 15 /09 at 8:20 pm. Your mail was handed over to La Poste by the sender on 16 September 2020. We regret the delay in shipping from the carrier LAPOSTE and apologize for this delay, but you will understand that the health procedures currently in place, may indeed, extend the delivery time and we regret it. Have a nice day . Customer service 1001 hobbies.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2020
A little fucky to start with but… A little fucky to start with but everything ended up great. Pretty fast shipping to North America. One of the only places with these items in stock.
Response from 1001hobbies
Dear Mr Barcus, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/09/2020
Received without problems and reasonably fast
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2020
A little fucky to start with but... A little fucky to start with but everything ended up great. Pretty fast shipping to North America. One of the only places with these items in stock.
Translated reviews
Response from 1001hobbies
Dear Mr Barcus, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/09/2020
Order placed as gift for my nephew. Came nicely wrapped and just in time after allowances made for Covid19. Customers are reminded that the company though based within UK imports goods from outside Britain so bear this in mind when delivery times are critical. I am broadly pleased with the outcome.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/09/2020
A little fucky to start with but everything ended up great. Pretty fast shipping to North America. One of the only places with these items in stock.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2020
Very good from order to delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
Very interesting price and delivery. Perhaps a more precise description of the products to avoid certain misunderstandings.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
Perfect complete order reasonable delivery time careful packaging nothing to complain about!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
Excellent choice of products. Delays and shipping costs a little high
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2020
Fast, compliant delivery. Very satisfied
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 15/09/2020
Just don't order!!! Item is damaged I can't send the item back via my customer account none of the phone numbers work and the customer service by e-mail doesn't answer either. I want to return the item and get my money back! It's great that there is a 30-day return option - but it's no use if you can't reach anyone by phone, email or customer account! Just don't order anything!!! EDIT: After my review on this portal, I have now received an e-mail and can send the item back against payment of the postage costs. However, both the item and the packaging are damaged (I had attached pictures to my email), which is probably the fault of the manufacturer and the shipping company. However, the seller and not the buyer is liable for this (entrepreneurial risk and buyer protection), which is why the seller must actually bear the shipping costs. And both telephone numbers (0308 09 35 7 83 and +49 692 045 79 231) do not work.
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/09/2020
Excellent product received on time 1 box was a bit dented and the figures were in a bag instead of neatly on a frame That gave the feeling that I had bought something 2nd hand
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
real stock and on-time delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2020
Fast, careful delivery - shame that the labels hide the paint references.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Choice of products. Fast shipping.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/09/2020
Extensive product catalog. Reasonable delivery times.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 14/09/2020
I've ordered a few things and was kindly given a ��5 voucher to use for my next purchase. When I tried to use the voucher it wa refused. NOT IMPRESSED! My last order was accepted and one model was delivered but the secon""out of stock"". I was not told this until after delivery. NOT IMPRESSED! I have asked for a refund of the out of stock ited. As yet no reply. NOT IMPRESSED! I will not be using 1001 Modelkits again.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 14/09/2020
I have not received my order yet I have not received my order yet. Very slow delivery!!
Response from 1001hobbies
Dear Mr Hansen, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 14/09/2020
The transaction and delivery was quick… The transaction and delivery was quick and easy. The product was exactly as advertised. Will definitely recommend to friends and family.
Response from 1001hobbies
Dear Karen, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 14/09/2020
The transaction and delivery was quick and easy. The product was exactly as advertised. Will definitely recommend to friends and family.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 14/09/2020
I have not received my order yet. Very slow delivery!!