Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 41 184 published reviews

Summary of reviews

1001hobbies delivers with speed and careful packaging, consistently protecting items and ensuring fast, on-time delivery across many reviews. Customers highlight reliable order processing, smooth pre-orders, and prompt, professional service, with multiple mentions of well-packed shipments and accurate product descriptions. The store offers a wide range of products and a well-designed website, supporting easy tracking and helpful updates that keep buyers informed throughout the process. Overall, customers praise good value, competitive pricing, and strong reliability in fulfilling orders.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Order processed very quickly even with cov
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Great Service I don't normally leave reviews but in this case I thought I would. I ordered a model LCT-6 on Saturday 14th November as it was the best price on the internet, paid with PayPal and waited. Email confirmations and thank you's then nothing! Used to Amazon next day deliveries I was a little concerned so checked trust pilot. Mainly good reviews but some poor - had I made a mistake? Turns out no, model arrived in good condition on 20th, new and all email advices beforehand advising its status. Some people were complaining it came from France - so what, the service was good, the price was good and we are in a pandemic!!! Would definitely use again - Thank you for your service 1001 models
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Response from 1001hobbies
Sir Hatt Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good experience Very good experience, good comunication, fast delivering and nice products. Outstanding
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Response from 1001hobbies
Roberto, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2020
Product niet geleverd en geen geld terug. Fraudsters! I don't know where these people come from. Maar na een bestelling overduidelijk naar het verkeerde adres verzonden te hebben (het niet bestaande 413 in plaats van 41-3), komen ze niet terug met een oplossing. Zij hebben niet geleverd, maar geven ook niet het geld terug. Telefoonnummer werkt niet, mailen werkt niet. Zelfs een aangetekende brief komt terug omdat hun adres niet klopt. Edit: Op de factuur staat duidelijk 41-3. Dus wat hieronder wordt beweerd klopt niet.
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Response from 1001hobbies
Meneer, Bedankt voor uw e-mail. Wij delen u mee dat u dit adres aan ons heeft verstrekt en dat wij het adres niet controleren alvorens het te verzenden. We betreuren deze situatie, maar de transporteur informeert ons dat dit pakket is afgeleverd op het adres dat op de bestelling is vermeld. Wij danken u voor uw begrip, Met vriendelijke groet, 1001hobbies klantenservice.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Impeccable delivery times and tracking. Items received well packaged and in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very satisfied Reasonable delay
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Good service despite late delivery due to covid-1
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good and fast service! Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Perfect. I recommend it.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Large selection of 172nd scale models. Scale that interests me. Many brands
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2020
Package very damaged very long to receive the package. Disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
Quality service but delivery a little long compared with some sites... That said, you get personalized, efficient service if you contact the site, and advice from friendly people... In short, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
I am satisfied with the parcel - fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
No disappointment except for the delivery time ....but difficult economic situation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Fast and compliant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good. Super responsive communication! Parfai
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
Very good products as described
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
very easy to order fast deliveryonly the site is slow a few times.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
2 orders placed at the same time over 15 days ago... one is still being prepared... not nor
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
Super nothing to say it is always nickel
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
fast delivery ( given the context ) products available nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
Good products, good prices and fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
The site is not always well designed. You can't refine your search properly. It's complicated when you want something specific.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
Fast shipping and careful packaging 1001 thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2020
AVOID AT ALL COSTS. Anybody thinking of purchasing from this company I cannot urge you not to.AVOID THEM AT ALL COSTS. I placed an order which after 2 weeks had not arrived on trying to contact them I really struggled to get through, when I eventually did I was fobbed off by someone who could barely speak English. After 3 weeks and contacting them again I was told my item was discontinued yet it took them 3 weeks to realise this and only because I contacted them and yet they still took my money. BEYOND A JOKE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
I used this site only once. My order was relatively complex (several small objects) and a couple of things did not figure in stock when I placed the order. Everything arrived with a very reasonable delay. I am satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
Product delivered in conformity with the order Good information ( mails ) on the follow-up of the order Satisfactory delivery time considering the sanitary situation in vi
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
Insufficient packaging broken box fortunately it did not touch the model
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
Top products available and competitive price! I would have liked a little surprise or a little note when I opened the parcel :) Otherwise everything else was perfect! Me
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
very happy with the person who took my cde tel very friendly and very professional a follow-up by mail day by day of my parcel delivery on the scheduled datean impeccable supplier congratulations
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 19/11/2020
Product unobtainable in other sites conforms to pictures fast delivery time kind in answering some clarifications Excellent all I recommend it
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 19/11/2020
Great products good prices fast delivery highly recommend
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 19/11/2020
after an initial uncertainty they were able to satisfy me. it was a model I had been looking for 4 years and THEY found it. very kind and helpful thank you
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/11/2020
Anybody thinking of purchasing from this company I cannot urge you not to.AVOID THEM AT ALL COSTS. I placed an order which after 2 weeks had not arrived on trying to contact them I really struggled to get through when I eventually did I was fobbed off by someone who could barely speak English. After 3 weeks and contacting them again I was told my item was discontinued yet it took them 3 weeks to realise this and only because I contacted them and yet they still took my money. BEYOND A JOKE
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 19/11/2020
AVOID AT ALL COSTS. Anybody thinking of purchasing from this company I cannot urge you not to.AVOID THEM AT ALL COSTS. I placed an order which after 2 weeks had not arrived on trying to contact them I really struggled to get through, when I eventually did I was fobbed off by someone who could barely speak English. After 3 weeks and contacting them again I was told my item was discontinued yet it took them 3 weeks to realise this and only because I contacted them and yet they still took my money. BEYOND A JOKE
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 19/11/2020
fast delivery everything was well packed
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 19/11/2020
It just came in a little late
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C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 19/11/2020
All good Lots of products available and safe delivery with tracking Nothing to say
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 19/11/2020
I am pleased. This is my fourth or fifth order and I have been satisfied with all of them. I would include color catalogs of vallejo acrylic paints in the product offering and the colors themselves of course.
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C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 19/11/2020
I find the delivery time very long compared to other deliveries from different companies.
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