Customer reviews of Abpconcept

8,9 /10

Based on 2 216 published reviews

5 1 749 79% 4 146 7% 3 89 4% 2 68 3% 1 164 7%

Summary of reviews

Abpconcept consistently delivers reliable, fast shipping and careful craftsmanship across a range of bracelets and straps, with many reviews highlighting timely delivery, strong packaging, and products that align with or exceed descriptions. The stitching, finish, and overall build quality are repeatedly praised for precision and durability, and multiple customers note helpful, responsive service and flexibility in adapting or advising on fittings. A clear pattern is the breadth of products and the ease of ordering, with many mentions of a large selection and positive experiences returning or exchanging items when needed, underscoring overall reliability and customer support. Overall, customers celebrate the quality, speed, and breadth of offerings that make ABP Concept a trusted source for watch straps and accessories.

All reviews

Valery A.

Published on 25/07/2019, 11:59 following a purchase from 25/07/2019

Excellent quality, swift delivery, fully satisfied

Fargier A.

Published on 24/07/2019, 19:58 following a purchase from 24/07/2019

I bought a light brown NATO alligator strap... 90 + 7 shipping, I understand the price according to a Living Heritage Company, however please explain the following:- Although the leather varies according to the animal and the place taken the bracelet looks nothing like the photo ... which must be the best ...- I'm having trouble grasping the light brown color, it's chocolate brown...- I can't see the shiny side of the leather or the contrast between the scales, it's dull and a very solid color.I'm not a picky person to be polite... but I've been wanting this for so long... after 16 days of waiting... now I'm relatively disappointed.

Translated reviews

Clay

Published on 24/07/2019, 17:44 following a purchase from 24/07/2019

As an online buyer I've been very happy with the service. I've purchased 3 watch straps and haven't had an issue.

Fredrik

Published on 24/07/2019, 09:44 following a purchase from 24/07/2019

Easy to design your own quality bracelet, resonable manufacture time and professional customer-service.

Happy C.

Published on 23/07/2019, 17:24 following a purchase from 23/07/2019

Prompt communication and delivered when promised.

Eliane M.

Published on 15/07/2019, 21:29 following a purchase from 15/07/2019

Just a little problem with the thickness of the buckle.

Translated reviews

Dan L.

Published on 15/07/2019, 17:57 following a purchase from 15/07/2019

It did fit very well and it looks great.

Szymkowiak L.

Published on 12/07/2019, 15:16 following a purchase from 12/07/2019

After reading the various comments, I was very sceptical about ABP. I couldn't find the made-to-measure bracelet I wanted, so I tried ordering from ABP. The site is very accessible and well designed. The combinations are many and varied, and it's really easy to place an order for a made-to-measure model. The delivery time was respected, the packaging was meticulous and the product delivered far exceeded my expectations. The bracelet is very beautiful: the leather is of good quality, the strap is well made (all the elements of the order were respected) and the finishing touches are meticulous. My watch really stands out with this new double-turn bracelet, and I'm sincerely delighted!

Translated reviews

Response from Abpconcept

Thank you for your feedback! We are delighted to hear that you like the bracelet. Do not hesitate to come and see us in store to discover some leathers not available on the website :)Sincerely,The ABP team

Simon G.

Published on 12/07/2019, 09:49 following a purchase from 12/07/2019

Excellent strap and very quick delivery.Will be buying another one !

Null

Published on 11/07/2019, 19:17 following a purchase from 11/07/2019

Great attention.

Hélène V.

Published on 04/07/2019, 19:31 following a purchase from 04/07/2019

The result is very beautifull!

Cyrille D.

Published on 04/07/2019, 13:59 following a purchase from 04/07/2019

Alligator nato made and shipped fast. That's the strong point. And it gives a real character to my Submariner. On the other hand, I'm a little disappointed because it's more matte than on the photo (I should have chosen glossy). From a distance, it looks like printed calfskin... We'll also have to wait and see how it holds up over time, as the skin is thin and the Nato imposes creases that may lead to cracking. We'll see. In any case, a unique product, as ordered. I'll certainly be ordering another bracelet from ABP in the future.

Translated reviews

Robert D.

Published on 03/07/2019, 15:13 following a purchase from 03/07/2019

Quality products. This is the third watch strap that I have ordered and not disappointed with it, however, I have to ding you on the fact that you lost track of the original shipment and I needed to contact you to have it resolved, by sending a second strap.

Jiaqi C.

Published on 26/06/2019, 17:20 following a purchase from 26/06/2019

Very beautiful strap and shipping time was very reasonable. Would not hesitate to and will definitely order again!

John

Published on 26/06/2019, 08:36 following a purchase from 26/06/2019

The item was exactly as I had hoped it would be.

Mark

Published on 23/06/2019, 15:52 following a purchase from 23/06/2019

18 days since the order was placed. It was not a custom made strap. I have written to customer service 2x for an update and have not gotten an update. I am ready to contact the CC card company for a refund.

Jason

Published on 21/06/2019, 12:49 following a purchase from 21/06/2019

Excellent customer service via email initially, giving really good advice. Strap turned out to be excellent. Highly recommended.

Georges Z.

Published on 20/06/2019, 09:19 following a purchase from 20/06/2019

Highly efficient after-sales service, I had a problem with the length of the short strand of the bracelet. Thanks to everyone at ABP Concept.

Translated reviews

Dhitibhong T.

Published on 18/06/2019, 17:33 following a purchase from 18/06/2019

Fast delivery and great product

Hakan S.

Published on 18/06/2019, 10:29 following a purchase from 18/06/2019

It takes long time from order to delivery.

Joseph

Published on 15/06/2019, 19:44 following a purchase from 15/06/2019

Poor stitching of NATO Strap in that, within one week, one of the stitches in the NATO Strap came undone and I had to Superglue it where the stitch came undone. Also, the Buckle is very thin. For a large watch 43mm, it appears flimsy in contrast to the watch. The customization was exactly as described and completed quickly which is why the review is two stars instead of one, but incredibly flimsy craftsmanship from an ostensibly higher end brand. Disappointed!!

Manuel B.

Published on 13/06/2019, 15:33 following a purchase from 13/06/2019

perfect, telephone contact/product/delivery times respected

Translated reviews

Jérémy M.

Published on 13/06/2019, 11:12 following a purchase from 13/06/2019

Long shipping timeProduct does not match pictures (different color)

Translated reviews

Marc S.

Published on 12/06/2019, 16:37 following a purchase from 12/06/2019

Superbly crafted products, as well as extremely kind, friendly, and helpful customer service. I've tried high quality leather straps before, but ABP is on another level. Some high end sellers are more name and hype than delivery. ABP does have a reputation as an elite maker, but that reputation is based on the quality of their work, and value of their products, not just a name.

Bds

Published on 05/06/2019, 17:35 following a purchase from 05/06/2019

Good advice and fast delivery.

Translated reviews

Nadine B.

Published on 04/06/2019, 08:39 following a purchase from 04/06/2019

Hi There, we loved your product the only thing is the watch strap gets dirty so quickly. What's the best way to clean it??

Anders

Published on 03/06/2019, 19:51 following a purchase from 03/06/2019

Fantastic service! I was not satisfied with some small findings on my strap. ABP remade my strap without any hesitation and the result was perfect. If I was to feedback anything it would be a little faster reply on the email.

Jeronimo G.

Published on 03/06/2019, 16:25 following a purchase from 03/06/2019

Excellent service.

Manuel C.

Published on 03/06/2019, 16:24 following a purchase from 03/06/2019

Superb buffalo strap integrating the folding clasp of my Datejust. Very nice. Thank you for this. Would recommend.

Translated reviews

Jan B.

Published on 03/06/2019, 10:26 following a purchase from 03/06/2019

Excellent product and great customer service.

Ben S.

Published on 21/05/2019, 21:34 following a purchase from 21/05/2019

HorribleTook dozens emails to get my custom strapReceived it 8 months later Shop elsewhere

Mehdi M.

Published on 21/05/2019, 19:53 following a purchase from 21/05/2019

Super service

Ericp

Published on 21/05/2019, 15:52 following a purchase from 21/05/2019

Excellent advice and product

Translated reviews

Jaber A.

Published on 21/05/2019, 11:17 following a purchase from 21/05/2019

You have Dear Team - Diana ,Damien -

Krzysztof W.

Published on 17/05/2019, 21:55 following a purchase from 17/05/2019

Great, quality is impeccable

David F.

Published on 17/05/2019, 16:19 following a purchase from 17/05/2019

excellent products - great shop - nice people

Taylor

Published on 16/05/2019, 10:31 following a purchase from 16/05/2019

I received the wrong strap and was notified by ABP that I could send it back (at my expense) and they would redo the order. Instead, I asked for an exchange or a refund and after several emails and a month and a half later I have yet to get a single response from ABP. They now have the original strap back and I am just waiting on a response. Interestingly, prior to placing my order, they were very responsive.

Response from Abpconcept

Dear Mr Taylor,We are sorry that your experience with our company left you with a bad memory. We apologize if it took a bit a time. We hope you will trust us another time and we will be glad to offer you a discount. Have a great day,ABP Team

Faisal A.

Published on 15/05/2019, 09:22 following a purchase from 15/05/2019

Quality of product and shipping speed is exceptional. Returning customer and still satisfied.

Peter M.

Published on 14/05/2019, 21:21 following a purchase from 14/05/2019

Excellent service, I would highly recommend this company.

Published on 11/05/2019, 19:49 following a purchase from 11/05/2019

I had given ABP my wrist size in (mm) and I was uncertain between L or XL...my wrist size which was measured many times to make sure and is just under 8mm so I chose L, because of the variance in mm for sizes. When my blue denim alligator/croc? leather band came in for my Rolex datejust ll 41mm, the band was beautiful and high quality, but it was way to short. Had the band installed by my local jeweler on the watch, and had it extended as far as allowed, and it is so tight....I am hoping that it will give a little through wear.My recommendation when ordering from them is to just dictate your wrist size and leave it at that, and have them make the decision; my wrist size was in between L and XL, but now I know and it was costly.