BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
All reviews
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Clement B.
Rating: 5 out of 5
following a purchase from 01/12/2021
On 5 items ordered, I only received one item. During delivery, the delivery person said he didn't need a signature and left the box and hurried away; my box was completely open with only one item inside and no invoice or delivery note. Baby Gavroche does not want to hear about a refund, claiming he will supposedly conduct an investigation with the GLS company (which is also very poorly rated with bad reviews). To this day, no news from Baby Gavroche despite having called again to find out where the so-called investigation was, he simply replied that he was overwhelmed and that he wrote my name on a post-it that he put on his keyboard to remind me but still no news.
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Roxane F.
Rating: 5 out of 5
following a purchase from 01/12/2021
Very fast and super efficient
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Brochet C.
Rating: 5 out of 5
following a purchase from 01/12/2021
super
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__ E.
Rating: 5 out of 5
following a purchase from 27/11/2021
Small logistics issue at first but very responsive and accommodating team.
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Sindy C.
Rating: 4 out of 5
following a purchase from 28/11/2021
Very fast delivery ☺️
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Ericka L.
Rating: 5 out of 5
following a purchase from 29/11/2021
Beautiful wooden toy, very good quality. Top customer service and fast delivery. I recommend.
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Valerie C.
Rating: 5 out of 5
following a purchase from 29/11/2021
Order received very quickly
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Sabrina M.
Rating: 1 out of 5
following a purchase from 27/11/2021
I received my package well, timing and delivery were top-notch. However, the product does not satisfy me, whether it's the color or the installation, I am very disappointed. The markers were not aligned after 3 strips, the result was ugly and we strictly followed the installation method via the tutorials and advice on the site. To be avoided.
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Response from BBG DECO DE HEROS
Hello Sabrina, To install this type of wallpaper, you indeed need to follow a very specific protocol. Our supplier Walltastic https://walltastic.com/ has been awarded for the quality of its manufacturing. Have you watched the installation video? Best regards The BBG team
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Pierre J.
Rating: 3 out of 5
following a purchase from 28/11/2021
Wallpaper damaged at the edges but packaging carton in good condition so it comes from the moment of packing.
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Response from BBG DECO DE HEROS
Hello Pierre, Thank you for your message. We discussed the issue. Our suppliers use automated processes to ensure optimal manufacturing. Did you contact our after-sales team? Best regards. The BBG team
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Yasmina S.
Rating: 5 out of 5
following a purchase from 27/11/2021
Very beautiful bed, my little girl is delighted.
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Nathalie C.
Rating: 5 out of 5
following a purchase from 26/11/2021
Everything was great! The product is top-notch, arrives very quickly, and no problems 👍
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Mireille N.
Rating: 5 out of 5
following a purchase from 25/11/2021
Very good Packaging Product quality Delivery time Everything is ok Best regards
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Merignac B.
Rating: 5 out of 5
following a purchase from 23/11/2021
Perfect
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Carl D.
Rating: 4 out of 5
following a purchase from 23/11/2021
Ok
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Karine U.
Rating: 5 out of 5
following a purchase from 24/11/2021
Very fast
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Martine S.
Rating: 5 out of 5
following a purchase from 19/11/2021
Good product delivered quickly.
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Elisabeth B.
Rating: 1 out of 5
following a purchase from 18/11/2021
Received a damaged package the day after the scheduled delivery, so not there. Fortunately received by a neighbor who noted 'subject to' half of the bed elements are missing, please contact me.
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Response from BBG DECO DE HEROS
Hello Elisabeth, We are sorry for this experience. During deliveries, you should always ensure that the package is in good condition before accepting it from the delivery person. Otherwise, you should refuse the package. You can also take photos and send them to us so we can escalate the information to our carrier. This allows us to open an investigation, which can trigger the replacement or refund of the customer's order. Best regards. The BBG team
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Ourida Q.
Rating: 5 out of 5
following a purchase from 10/11/2021
Fast and efficient delivery, nothing to report, they are attentive, helpful, thank you.
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Sylviane A.
Rating: 5 out of 5
following a purchase from 15/11/2021
Very happy with my order, very friendly welcome.
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Patricia S.
Rating: 5 out of 5
following a purchase from 18/11/2021
Very good product!
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Marilyse D.
Rating: 4 out of 5
following a purchase from 16/11/2021
I received my package very quickly and the items were exactly what I hoped for. Bravo!
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Magali L.
Rating: 5 out of 5
following a purchase from 15/11/2021
Everything is in order. The delivery, the tracking, and the merchandise.
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Veronique F.
Rating: 1 out of 5
following a purchase from 15/11/2021
Package not opened because it is a gift for Christmas for my son who has Down syndrome.
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Response from BBG DECO DE HEROS
Hello Véronique, Thank you for your message. We hope you will rate the Spiderman figurine again, which has become a collector's item as our supplier no longer manufactures it. https://www.bebegavroche.com/figurine-carton-spiderman-marvel.html See you soon. The BBG team
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Delphine L.
Rating: 5 out of 5
following a purchase from 15/11/2021
Items meet my request, I recommend.
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Maude S.
Rating: 1 out of 5
following a purchase from 12/11/2021
Super disappointed, I received my order where one of the items was replaced by another. I sent an email to explain my problem and never received a response.
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Response from BBG DECO DE HEROS
Hello Maude, We are sorry for this experience. Our after-sales service responds very quickly to requests whether by email, Facebook messenger, or by phone. We did not see your message, otherwise we would have called. Our team is at your disposal to help you.
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Claude N.
Rating: 5 out of 5
following a purchase from 14/11/2021
Very satisfied
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Laurianne H.
Rating: 5 out of 5
following a purchase from 14/11/2021
Good quality products, very fast delivery.
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Aurelie C.
Rating: 3 out of 5
following a purchase from 13/11/2021
Shipping costs are very high. This limits the choice of orders.
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Response from BBG DECO DE HEROS
Hello Aurélie, Thank you for your message. We have decided to sell at the fairest price. And for now, to transparently show the transport costs. They are high for a small order. We are working on the issue ;) See you soon. The BBG team
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Lidy B.
Rating: 5 out of 5
following a purchase from 12/11/2021
Beautiful products (bath towels), perfect all around.
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Nora F.
Rating: 5 out of 5
following a purchase from 11/11/2021
I am very happy with my order and the communication service. I recommend.
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Sehnaz A.
Rating: 5 out of 5
following a purchase from 11/11/2021
I was able to place my order quickly on the site and the receipt of the package was perfect. Thank you
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Céline F.
Rating: 3 out of 5
following a purchase from 09/11/2021
Nothing to say about Baby Gavroche. However, GLS is still keeping my package in their depot in Tongres while the expected delivery date was last Monday, November 15. I sent an email to the carrier this Wednesday the 17th, but still haven't received a response. Order 100302665 GLS Package 92559949883 Thank you.
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Response from BBG DECO DE HEROS
Hello Céline, Thank you for your message. It is true that the delivery of your package in Belgium is more complicated than expected. According to the tracking, it is (finally) on its way to being delivered. Don't hesitate to send us photos of the Frozen bed tent ;+) See you very soon. The BBG team
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Ghislaine B.
Rating: 5 out of 5
following a purchase from 09/11/2021
Received very quickly but being a Christmas gift after removing the packaging it is not possible to unpack it completely so to be seen later. Thank you
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Michele D.
Rating: 5 out of 5
following a purchase from 09/11/2021
Fast and efficient. The chest is nice.
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Amandine F.
Rating: 5 out of 5
following a purchase from 09/11/2021
Products compliant with the description. Package received very quickly
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Sébastien K.
Rating: 4 out of 5
following a purchase from 09/11/2021
Package well received, packaging a bit damaged but the product is fine. However, having crumpled and balled up the invoice to use it as a wedge to prevent movement in the box, I find that not very serious.
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Response from BBG DECO DE HEROS
Hello Sébastien, Thank you for your message. The delivery note must have moved around in the package that did not need padding. Indeed the wallpaper and the glue provided are well protected by our team. If you want a new delivery note we can send you another one ;+) More seriously, we would love to have photos of the space adventure wallpaper! See you soon. The BBG team
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Annie Q.
Rating: 5 out of 5
following a purchase from 09/11/2021
Very good
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Nicole T.
Rating: 5 out of 5
following a purchase from 30/10/2021
Well received, as this is a Christmas gift, we haven't opened it yet.
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Le Pochat D.
Rating: 5 out of 5
following a purchase from 08/11/2021
great, compliant and ultra fast shipping
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Jean Claude I.
Rating: 4 out of 5
following a purchase from 07/11/2021
Fast and compliant delivery. Shipping costs a bit high
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