The reviews highlight consistently fast and reliable delivery, with multiple mentions of quick shipping, on-time arrival, and orders arriving as described. Customers praise the product range and clear descriptions, noting a wide selection, thorough packaging, and accurate matching of products to descriptions. Service quality is repeatedly emphasized, including responsive customer support, prompt issue resolution, and the convenience of promotions and good value for money. Overall, shoppers express strong satisfaction with the ordering experience, delivery speed, and dependable product quality.
All reviews
H
Hugo R.
Rating: 1 out of 5
I still haven't received my parcel!!! Delivery scheduled for August 1...I'm afraid to go trekking without my food.
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Response from Freezedried & Co
La Poste is experiencing problems with the tracking of certain parcels, but rest assured that your parcel has been available since July 30. My colleague will contact you to give you more information. We wish you a pleasant trek. The Lyo team
L
Laurent D.
Rating: 4 out of 5
Very practical, easy-to-use website. I regretted the unavailability of some freeze-dried dishes.
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Response from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for your comment :) Concerning restocking, some manufacturers have extended their production and delivery times. Don't hesitate to sign up for availability alerts or contact us to be notified of new arrivals or to discover alternatives. We wish you an excellent day. The Lyo Team
J
Javier L.
Rating: 5 out of 5
The quality of the products, the speed of delivery and the attentiveness of the teams are top-notch. I highly recommend it.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
C
Comprador Verificado
Rating: 5 out of 5
I liked the detail that my order was made by such a person, it is a detail. They have been very fast. All very well
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Response from Freezedried & Co
Thank you for your comment. We will pass it on to our excellent logistics colleagues. The Lio team
L
Lucas P.
Rating: 5 out of 5
Products as presented, very fast shipping!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
C
Camille P.
Rating: 5 out of 5
Very serious, very professional, my order corresponded to my expectations, I am delighted.merci.????
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Response from Freezedried & Co
Thank you for your opinion, our small team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team
A
Antoine M.
Rating: 5 out of 5
product availability and delivery time.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
A
Antoine M.
Rating: 5 out of 5
An item ordered was no longer in stock, the item was replaced by the large format of the item chosen so at the top, I would certainly recommend, good day to you all!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
G
Guillaume D.
Rating: 5 out of 5
Fast delivery and wide selection of products. This is the 3rd time we've ordered and we've never been disappointed!
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Response from Freezedried & Co
Thank you for your trust, loyalty and for this review ????? :) The Lyo team
C
Claire R.
Rating: 5 out of 5
Thank you for the fast service and competitive price! I will be able to drink and shower very soon the gold of my bike trip! MERCICI !j'ai plus le prénom de la préparatrice, mais gros poutous.... lyophilisé! Hihihi!
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Response from Freezedried & Co
Enjoy your cycling trip and we'll pass on your best wishes to our logistics colleagues :) The Lyo team
L
Laurent L.
Rating: 4 out of 5
Nothing, it's fast and efficient
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
N
Nicolas P.
Rating: 5 out of 5
I'm ready to send my parcel back... even when we go on vacation and it stays too long in the relay point :) Thanks Lyo!
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Response from Freezedried & Co
Thanks for your feedback, we'll be sure to pass it on to our great customer service colleagues :) and have a great vacation! The Lyo Team
M
Michel D.
Rating: 5 out of 5
Wide selection, quality products, competitive prices, fast shipping, responsive and efficient customer service. Very good.
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
C
Comprador Verificado
Rating: 3 out of 5
The order takes a long time
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Response from Freezedried & Co
Thank you for your comment. Order preparation is 48 hours and we do not ship on weekends because there is no carrier. Your order was placed on Sunday, your package left our store on Tuesday for a Friday delivery. Delivery in Spain is 3-5 working days. For urgent orders, do not hesitate to contact us beforehand. The Lio team
N
Nadia E.
Rating: 5 out of 5
Very good site, very good products and top-notch after-sales service! I bought some self-heating dishes and one of them had a small leak (which can happen) and I was immediately reimbursed. As for the rest of my order, everything was fine and tasty! I particularly recommend this site and I'll be ordering products from it again.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
J
Julie R.
Rating: 5 out of 5
Great experience Good product, fast delivery ?
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
E
Elise R.
Rating: 5 out of 5
Choice of products and speed of shipment
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
A
Amina E.
Rating: 5 out of 5
Clearly a reference store!
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Response from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for your comment :)
T
Theo D.
Rating: 5 out of 5
There should be less downtime, but top-notch delivery?
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Response from Freezedried & Co
Thank you for your feedback! Don't hesitate to sign up for our alerts to be notified of feedback. You can also contact us at team(at)lyophilise.com so that my colleagues can advise you on alternatives. Sincerely yours, Team Lyo
N
Nicolas D.
Rating: 5 out of 5
Second time I've placed a large order with Lyophilisé. I used their products for 6 weeks on my own in Kyrgyzstan, and it saved my bacon on several occasions. It's always top-notch, with fast, problem-free delivery and perfect packaging: the Trek 5-day pack was already divided by day into small freezer bags. It's a pleasure to order from them.
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Response from Freezedried & Co
Thank you for this review, we are happy to slip into your backpack during your treks :) Thank you for your trust! The Lyophilise & Co team
M
Michel D.
Rating: 5 out of 5
large selection of products on the site - quality materials - very fast, well-packaged delivery - very satisfied
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
C
Comprador Verificado
Rating: 5 out of 5
Speed, convenience.
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
A
Ava J.
Rating: 5 out of 5
Very good product, quality and affordable! The Livrstraw flex water bottle is perfect for my almost daily use (a sample purchase).
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Response from Freezedried & Co
The Lyo team would like to thank you for taking the time to write this comprehensive review ;) Thank you for your confidence!
N
Nicolas B.
Rating: 5 out of 5
Fast delivery, convenient tracking
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
H
Hugo M.
Rating: 5 out of 5
Ras, more fear than harm upon receipt of the package see photo. After checking my order is complete ??. Thank you very much.
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Response from Freezedried & Co
Thank you very much for your feedback. Glad to hear that everything went well with the reception of the parcel! The Lyophilise & Co team :)
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