The reviews highlight consistently fast and reliable delivery, with multiple mentions of quick shipping, on-time arrival, and orders arriving as described. Customers praise the product range and clear descriptions, noting a wide selection, thorough packaging, and accurate matching of products to descriptions. Service quality is repeatedly emphasized, including responsive customer support, prompt issue resolution, and the convenience of promotions and good value for money. Overall, shoppers express strong satisfaction with the ordering experience, delivery speed, and dependable product quality.
All reviews
C
Claire D.
Rating: 5 out of 5
Speed and efficiency...
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
S
Sophie B.
Rating: 4 out of 5
Speed of order processing and product quality
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
T
Theo L.
Rating: 5 out of 5
Very good site! The products are of high quality and arrive quickly after ordering.
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
M
Manon D.
Rating: 5 out of 5
Products as described. Order processing and shipping to the highest standard.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
C
Comprador Verificado
Rating: 5 out of 5
Without a doubt the service was excellent, I will buy from them again and recommend them to my friends.
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Response from Freezedried & Co
Thank you for your feedback! We are very touched by your comment. Thank you very much for your confidence :) The Lio team
C
Comprador Verificado
Rating: 1 out of 5
Working with seur is not appreciating the customer. We pay for a shipment, which is already rare with amounts like the ones we spend in your store and you ship with a company that is characterized by never delivering the package and having to go to your facilities to get it. They are already 2 days late because your company, Seur, says they can not deliver the package. I will never shop at their store again.
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Response from Freezedried & Co
Thank you for your comment. We work with Chronopost in France, and this company collaborates with other carriers when orders arrive in Spain. Normally, we do not have any particular problems with the delivery of orders. My colleagues are in contact with the different carriers to solve this problem and guarantee delivery as soon as possible. We remain at your disposal.
L
Lucie M.
Rating: 4 out of 5
Order processed and shipped quickly. I have not yet tasted the dishes.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
M
Maria F.
Rating: 5 out of 5
Wide choice of products, complete and relevant descriptions, competitive prices, fast parcel delivery.
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Response from Freezedried & Co
The Lyo team thanks you for taking the time to write this comprehensive review ;)
O
Olivia S.
Rating: 4 out of 5
The speed with which the parcel was dispatched was amazing, thank you very much ????
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
A
Antoine R.
Rating: 5 out of 5
- choice of freeze-dried products (with a selection of the most popular) - quality of non-food items - all-inclusive backpacks - speed of delivery
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Response from Freezedried & Co
The Lyo team thanks you for taking the time to write this comprehensive review ;)
C
Claire D.
Rating: 5 out of 5
Fast delivery and well packed parcel
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
M
Michel D.
Rating: 5 out of 5
fast service, choice, but price a bit high.
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Response from Freezedried & Co
Thank you for your feedback. As far as prices are concerned, we apply those recommended by our suppliers. Don't hesitate to contact us at [email protected] or call us to be directed to the best rates. I've also included the bargain link. The Lyo team https://www.lyophilise.fr/bons-plans-c-3563
L
Lucas T.
Rating: 5 out of 5
Excellent service and very fast.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
L
Lucas D.
Rating: 5 out of 5
excellent quality of service. Questions are answered promptly, and telephone communications are just as fast and efficient.
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Response from Freezedried & Co
We're a small company, so we want to do well. The Lyophilise & Co team thanks you for your comment :)
G
Guillaume M.
Rating: 5 out of 5
Perfect! Fast delivery and the products seem to be of good quality. Thank you very much
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
C
Camille M.
Rating: 5 out of 5
Very good, as always, keep up the good work Team Lyo.
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Response from Freezedried & Co
Thank you for your encouragement... And thanks for the note ????? :) The Lyo team
P
Pierre M.
Rating: 5 out of 5
Order arrived promptly. Good seller at a very fair price
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
C
Comprador Verificado
Rating: 5 out of 5
Speed and ease of use
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
A
Anais B.
Rating: 3 out of 5
The parcel was supposed to be delivered (as usual) to the pickup point 2 minutes' walk from my house, but it was delivered to the next town, forcing me to take the car. I was faced with a fait accompli (it was mentioned that the initial relay was not available, but on the parcel it says that the change was at my request, which is not the case).
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Response from Freezedried & Co
Thank you for your feedback. Indeed, a parcel can be redirected to another relay point if the latter is closed or saturated with parcels. As for the reason for this redirection, it's probably a human error on the part of the carrier. We apologize for this inconvenience. The Lyo team
H
Hugo M.
Rating: 5 out of 5
Fast, well packed (thanks to the person who prepared my order), quality products. All in all, a serious business.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
C
Claire D.
Rating: 4 out of 5
Excellent selection and customer service! One item was no longer in stock for my order and someone immediately contacted me by phone to replace it with a more expensive item at no extra charge! I'm taking off one star for just one reason: despite an order of nearly 300, shipping isn't even offered... What a shame!
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Response from Freezedried & Co
Thank you for your feedback. Concerning the free shipping, we offer free delivery in a relay point from 70, maybe you didn't see it? Don't hesitate to contact us next time, my colleagues will be able to direct you to the right carrier. We wish you a pleasant shipment. The Lyo team
V
Verified Buyer
Rating: 5 out of 5
Coconut circumnavigated the globe in the 2018 Golden Globe Race in 330 days. During this extensive voyage I really enjoyed Lypophilise wet meals (sterilised in bags). There was a wide variety of dishes to choose from, the food was really tasty and it was like it had been cooked at home. As a result of this success, I have doubled my order of Lyophilise wet meals for the 2022 Golden Globe Race. I also really enjoyed their energy bars.
Response from Freezedried & Co
Thanks for your comments, we're very happy that you find the variety needed for such long circumnavigation. Let us know if you need any help for your next adventures and good luck for the Golden Globe Race!
C
Comprador Verificado
Rating: 5 out of 5
The chosen courier may work very well in France, but in Spain it is the worst...
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Response from Freezedried & Co
Thank you for taking the time to give us your feedback. The Lio Team
K
Karim M.
Rating: 5 out of 5
Wide range of products
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
A
Antoine M.
Rating: 5 out of 5
Great product for my hikes good taste fast shipping great continue like this
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Response from Freezedried & Co
Thank you for your encouragement... And thanks for the note ????? :) The Lyo team
N
Nicolas L.
Rating: 2 out of 5
My last order of almost exclusively CONVAR "Emergency food" products arrived very damaged. Every other box is crushed. - the outer packaging is impeccable: sturdy cardboard without a single dent. - your inner packaging is neat: plenty of bubble wrap. In my opinion, the problem lies in the fragility of the box itself: the sheet metal is far too thin... It seems that the boxes were damaged during transport. Best regards olivier Weyer
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Response from Freezedried & Co
Hello, I'm sorry about this delivery incident and thank you for your feedback. Can you inspect the boxes and take a closer look at the joints? If they are affected, please contact us as soon as possible for a replacement. Our contact details are team(at)lyophilise.com. We wish you a pleasant day. The Lyo team
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