The reviews highlight consistently fast and reliable delivery, with multiple mentions of quick shipping, on-time arrival, and orders arriving as described. Customers praise the product range and clear descriptions, noting a wide selection, thorough packaging, and accurate matching of products to descriptions. Service quality is repeatedly emphasized, including responsive customer support, prompt issue resolution, and the convenience of promotions and good value for money. Overall, shoppers express strong satisfaction with the ordering experience, delivery speed, and dependable product quality.
All reviews
C
Comprador Verificado
Rating: 5 out of 5
Excellent products.
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Response from Freezedried & Co
Thank you for your trust and loyalty :) The Lio Team
G
Guillaume D.
Rating: 5 out of 5
Serious and timely delivery
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
G
Guillaume D.
Rating: 5 out of 5
As a new customer, I really appreciated the choice and quality of the products on offer. The site is clear and the product descriptions provide good information on composition and energy value. Products tested for the first time in July, I have just tested the purchase of the 'pack' offer for my August needs, advice to follow.... The little note in the parcel with the name of the preparer gives a personal touch between seller and customer that I also appreciate.
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Response from Freezedried & Co
Thank you for your feedback on your first order with us :) We're delighted to have you with us! Don't hesitate to contact us by phone 02 97 87 23 73 or by email team(at)lyophilise.com if you have any questions about your next adventures :) The Lyo team
C
Claire R.
Rating: 5 out of 5
Top. Very short delivery time. Impeccable order tracking. Nothing was missing and everything was in excellent condition. Michael
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Response from Freezedried & Co
Thanks Michael! I'll pass on your advice to my logistics colleagues. Have a nice day. The Lyo team
G
Guillaume D.
Rating: 5 out of 5
Fast, well-prepared shipment, recycling concept appreciated, I appreciate it! The order will be used for a 14-day motorcycle trip. Possible improvement: a "biker" pack? :-)
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Response from Freezedried & Co
Thank you for your feedback on your first order with us :) We're delighted to have you with us! We wish you a pleasant motorcycle trip, and I'll pass on your biker pack idea to my colleagues in charge of referencing... The Lyo team
C
Comprador Verificado
Rating: 5 out of 5
Fast, efficient
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Response from Freezedried & Co
Thank you for your comments after your order on our website :) The Lio Team
E
Elise R.
Rating: 5 out of 5
Order delivered quickly and product conforms to my order.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
J
Julie M.
Rating: 5 out of 5
RAS. Fast and neat.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
L
Lucie B.
Rating: 5 out of 5
Correct order and fast shipping
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
H
Hugo M.
Rating: 5 out of 5
Great shopping experience + customer service, Nice product selection and price.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
H
Hugo R.
Rating: 5 out of 5
Top service and top products ?
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
O
Oliver T.
Rating: 5 out of 5
A wide range of products, fast and careful shipping, Thank you!
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
A
Antoine B.
Rating: 5 out of 5
Lyophilise et Co offers us quality and sometimes unusual products. I highly recommend them!
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
T
Theo M.
Rating: 4 out of 5
Well-packaged and compliant product, but almost 1 week just to ship it, that's too much! Then there's the delivery time, fortunately I wasn't in a particular hurry!
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Response from Freezedried & Co
Thank you for your feedback. Orders placed after 2 p.m. are processed within 48 hours. This is called order preparation time. An order placed on Monday evening will therefore be prepared by Wednesday at the latest. Your parcel left our premises on Wednesday, which means it left on time. Add to this the 48-hour delivery time for Colissimo, and your parcel was available on Friday :) For faster delivery, don't hesitate to opt for Chrono delivery, or contact us if you need to. The Lyo team
G
Guillaume M.
Rating: 5 out of 5
Hello. Deadline met and parcel well packed and goods protected.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
G
Guillaume P.
Rating: 5 out of 5
Perfect, order shipped quickly, everything is in order!
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
H
Hugo T.
Rating: 5 out of 5
Whether it is the rations, or the cinnamon cakes, I would like to find on your site the American rations mre it would be top Thank you for everything.
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Response from Freezedried & Co
Thank you for your feedback. We will take your comment into account. We wish you a pleasant day. The Lyo Team
P
Pierre P.
Rating: 1 out of 5
One week after ordering, the parcel has not even been dispatched, even though I'm leaving in a few days for a hike ... very very disappointed and worried because I had planned all my meals (5 people over 3 days)
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry to hear about this incident. My colleagues have informed me that they are in contact with you and are following up your case. If you have any queries, please do not hesitate to contact us at [email protected]. The Lyo team
C
Comprador Verificado
Rating: 5 out of 5
Good product....and arrival on time...
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Response from Freezedried & Co
Thank you for taking the time to give us your opinion. Thank you for your trust. The Lio Team
H
Hugo M.
Rating: 5 out of 5
As usual nickel
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
M
Miguel R.
Rating: 1 out of 5
Package delivered very late (1 week) contrary to what was advertised on the site. Very disappointed, I won't be able to use the products for my hiking vacations this year.
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Response from Freezedried & Co
Sorry, you seem to have ordered on Sunday. However, we have an order preparation time of 48 hours, not to be confused with the delivery time, in this case Colissimo +48 hours. As it happens, your parcel was also delayed on the road. If the parcel arrived too late and you don't need it, you can return it to us and we'll refund you. Please contact us at team(at)lyophilise.com to let us know your choice. We're sorry about La team Lyo
N
Nadia M.
Rating: 5 out of 5
Always so pleasant to browse the site, quick response, fast shipping, products as described. Thank you Olivier
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
P
Pierre D.
Rating: 5 out of 5
The store is as serious as ever. Orders are prepared quickly and everything is packaged with care. Thanks to the whole team
Translated reviews
Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
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