The reviews highlight consistently fast and reliable delivery, with multiple mentions of quick shipping, on-time arrival, and orders arriving as described. Customers praise the product range and clear descriptions, noting a wide selection, thorough packaging, and accurate matching of products to descriptions. Service quality is repeatedly emphasized, including responsive customer support, prompt issue resolution, and the convenience of promotions and good value for money. Overall, shoppers express strong satisfaction with the ordering experience, delivery speed, and dependable product quality.
All reviews
L
Lucas B.
Rating: 5 out of 5
Packaging and product very good
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
L
Laurent T.
Rating: 5 out of 5
Fast, very correct
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
J
Julie P.
Rating: 5 out of 5
Perfect and fast
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
H
Hugo L.
Rating: 5 out of 5
Fast, well packaged
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
V
Verified Buyer
Rating: 5 out of 5
Response from Freezedried & Co
Thank you for this rating! The Freezedried & Co team
L
Lucas M.
Rating: 5 out of 5
The site is clear, lots of choice. For me, it's perfect.
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Response from Freezedried & Co
Thank you for your opinion, our small team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team
L
Lucas M.
Rating: 5 out of 5
good products, choice and efficient service
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Response from Freezedried & Co
Thank you for your confidence in our products :) The Lyo team
L
Lucas D.
Rating: 5 out of 5
Fast
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
V
Verifizierter Käufer
Rating: 5 out of 5
Good product and fast delivery.
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Response from Freezedried & Co
Thank you for your opinion! The Lyo-Team
L
Lucie B.
Rating: 5 out of 5
Always very responsive to orders. Impeccable package.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
C
Carlos M.
Rating: 4 out of 5
The site's ergonomics are very good and easy to use. The packs are really well designed. Perhaps the ability to modify the packs, or use them as a basis for an order, would be even better. The only real negative point is the lack of choice of serious carriers. We only have colissimo and chronopost, the worst on the market in terms of meeting deadlines.
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Response from Freezedried & Co
Thank you for your constructive comments. We'll pass them on to our web colleagues. The Lyo Team
A
Antoine M.
Rating: 5 out of 5
You need more stock, especially for the turmeric crickets (a month is a long time!). When I ordered everything went quickly and arrived as it should! Thank you :)
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team
T
Theo L.
Rating: 5 out of 5
A small problem with the type of delivery, but the after-sales service was very efficient and the problem was resolved very quickly...
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
C
Camille T.
Rating: 5 out of 5
Nothing to report. Perfect and information about the site given to friends.
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Response from Freezedried & Co
Thanks for your feedback, and please let your friends know about us?
P
Pierre B.
Rating: 5 out of 5
you contacted me to change the order because you were out of stock.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
T
Theo M.
Rating: 5 out of 5
Fast delivery, very competitive prices, careful packaging.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
J
Jean D.
Rating: 4 out of 5
It's the current problem of lack of choice, but it's everywhere with the current situation.
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Response from Freezedried & Co
Thank you for your understanding. Please do not hesitate to contact us, perhaps we can advise you on alternative solutions? We wish you a pleasant day. The Lyo Team
H
Hugo B.
Rating: 5 out of 5
Fast delivery and well-packaged parcel
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
G
Guillaume R.
Rating: 5 out of 5
As usual, the parcel is sent very quickly. No error on the order. In short, it's perfect!
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
T
Theo R.
Rating: 5 out of 5
Fast delivery and very well designed website
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
K
Karim B.
Rating: 5 out of 5
Very good anticipation of a delivery problem. I appreciated that the matter was taken care of so that the product was delivered on time despite the transport difficulties. Thank you very much.
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
T
Theo T.
Rating: 2 out of 5
Order placed on 28/06 with only one restocked product announced within two days. The amount has been debited from my account but my order is still waiting to be processed.
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Response from Freezedried & Co
Thank you for your feedback. Your order does indeed contain a reference awaiting delivery. However, in the current context, this product is in high demand and the manufacturer is experiencing production delays, which is affecting our restocking. My colleagues will get in touch with you to see what suits you best. Thank you for your understanding. The Lyo team
G
Guillaume R.
Rating: 5 out of 5
A responsive, professional and friendly team
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team
G
Guillaume D.
Rating: 5 out of 5
First order satisfied
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Response from Freezedried & Co
We're delighted to have you with us! Thank you for your feedback on your first order with us :) Don't hesitate to contact us by phone 02 97 87 23 73 or by email team(at)lyophilise.com if you have any questions about your next adventure :) The Lyo team
T
Theo M.
Rating: 5 out of 5
For storage! Delivery OK! Product OK!
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
J
Julie B.
Rating: 3 out of 5
Lots of references Lots of leftovers
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Response from Freezedried & Co
Thank you for your feedback. Don't hesitate to sign up for availability alerts on the products you want, to be notified when they return. If you would like to discover alternatives to our products, we can undoubtedly direct you to other references. In this case, we can be reached via our form, chat or phone 02 97 87 23 73 The Lyo team >>> https://www.lyophilise.fr/contact
V
Verified Buyer
Rating: 5 out of 5
Response from Freezedried & Co
Thank you for this rating! The Freezedried & Co team
P
Pierre D.
Rating: 5 out of 5
I had a little problem paying. I remember very well that I was totally asleep when I called. Your assistant helped me very efficiently and in no time at all.
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Response from Freezedried & Co
The Lyo team doesn't yet bring croissants or coffee, but we can act as wake-up calls as well as customer service? Many thanks for your confidence, and we wish you a wonderful summer!
G
Guillaume D.
Rating: 5 out of 5
Wide choice, fast delivery, quality products.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
O
Omar B.
Rating: 5 out of 5
Quick and easy ordering.
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
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