★★★★★
based on 11218 reviews published
Latest customer reviews
The portions take up no space. I tested some dishes that were good. The other dishes that remain we will test during our next hike.
Very good product
Fast delivery and good value for money
Very good
Very satisfied with my orders on the site. Packaging, order and receipt.. Perfect
Your BeFree bottle advertisement suggests that it is made of rigid plastic when it is actually made of soft plastic. Nothing is specified in your message and even less in the visual, none of which shows the bottle empty, which would give it a completely different appearance. It is misleading advertising.
We are sorry that the product presentation did not meet your expectations. The information regarding the flexibility of the BeFree bottle is clearly indicated on our website, and a video is also available to precisely show its operation and flexibility.
BeFree bottles are intentionally designed with soft material to be lightweight, compressible, and easy to carry, which is an integral part of their characteristics.
We nevertheless take your remark into consideration and remain at your disposal if you wish to return the product or obtain further details.
Best regards,
The Lyophilise & Co team
Everything perfect.
Fast delivery - respect for the package
Great product, reactive, delivered on time for a first order I am satisfied
Very practical format.
Nothing to report, conforms to the description, just need to test it!!
The order arrived quickly and well packaged, I recommend.
Good products, fast delivery
Reliable site, good products at good prices, fast delivery
Excellent product and excellent sales service. Very good site
I am disappointed because I had ordered a civilian ration with an expiration date until February 2029, I received a ration with a date of 2027, we exchanged 2 emails with customer service, then no more news for the exchange of my ration with another that goes until 2029. Too bad
We sincerely apologize for this experience. During our exchanges, our customer service was unfortunately unavailable for a few days due to health reasons, which explains the lack of response you noticed. We apologize for this.
Since then, the situation has been corrected and the expiration date of the concerned ration has been modified according to your request.
We thank you for your patience and remain at your disposal for any questions or additional needs.
Best regards,
The Lyophilise & Co team
The items look good, the final opinion will remain after tasting…
I did not receive it on time I wish to return it
Your order was placed on Friday and shipped the following Monday. The initially selected pickup point was unavailable at the time of delivery, so the carrier had to redirect the package, which unfortunately extended the delays, independently of our will.
If the product is no longer useful to you, you can of course return it to us. Just contact us and we will guide you on the procedure to follow.
We remain at your disposal.
Best regards,
The Lyophilise & Co team
Everything perfect.
Fast and careful shipping, good follow-up
Very good experience. Fast shipping and compliant order, with quality items. Thank you!
Yes, I am very satisfied, everything went very well, receipt of the package and order complete and without damage, items well wrapped and clean. Thank you
Fast delivery. Large assortment.
First order of 10 items to test before a larger order, delivery requested at a relay point 2 minutes on foot from my home. Result: 3 missing items, and a package delivered 30 minutes in transit... Contacts with customer service are cordial, but almost 1 week after my complaint I still do not have a clear answer on what will happen. I will change my rating according to the delay and the quality of the customer service response, but for now not very positive about this first purchase.
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
Excellent service: ease of purchase and top delivery! I recommend.
Fast and formal with the shipping. I will buy again without a doubt.
A very good product unfortunately the product was damaged and also the product has taken air knowing that this type of product should not be exposed to air for its preservation under cellophane under blister thank you best regards I would like to have a refund
Thank you for your feedback. We confirm that the refund has been processed.
We sincerely apologize for this issue, which is quite exceptional. Our products are normally packaged under blister to ensure optimal preservation, and we pay particular attention to this point when preparing orders.
Despite this, an incident may unfortunately occur in isolation, and we are taking the necessary steps to prevent this from happening again.
We thank you for your understanding and remain at your disposal if needed.
Best regards,
Good service, variety of products.
Satisfied with my order
Dispatched my item quickly, and received it. No complaints.
Very good, keep it up, thank you.
The portions are very good and the utensils are amazing, everything perfect.
Good shopping experience and satisfied with my product: the compressed wipes. I also bought the laundry sheets, the mini format is very practical, but you need to dry your hands well before taking the sheets to avoid ruining them all.
Good products and great variety. Fast shipping.
Everthing came very quickly and as described. Haven't tested it yet, but looks to be well made and durable.
Happy, with communication, delivery, packing, products.
Second order, everything went perfectly once again: from product selection to order receipt through the payment process.
Great! Lots of choices, top products, and fast delivery. Nothing to complain about.
Excellent, everything perfect.
Very responsive for the standard exchange of freeze-dried bags that arrived torn after supporting photos! Thank you again