Customer reviews of Freezedried & Co

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Michel R.

Rating: 5 out of 5

Published on 04/01/2021 à 10h02

no negative points. Fast delivery and quality packaging. Good products.

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Comprador verificado

Rating: 5 out of 5

Published on 03/01/2021 à 21h23

They have many units of each type of product available, they ship very fast and it's great that they have sales on some items!

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Julie P.

Rating: 5 out of 5

Published on 03/01/2021 à 18h07

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Lucas M.

Rating: 5 out of 5

Published on 03/01/2021 à 09h43

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Antoine M.

Rating: 5 out of 5

Published on 03/01/2021 à 09h34

Just what I ordered and fast delivery.

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Claire D.

Rating: 5 out of 5

Published on 02/01/2021 à 11h36

Fast and responsive. Everything is perfect.

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Jean D.

Rating: 5 out of 5

Published on 02/01/2021 à 11h35

Fast shipping despite the time of year. Parcel adapted to contents (protected products but optimized space in the parcel, which is reusable: no waste!).

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Pierre M.

Rating: 5 out of 5

Published on 02/01/2021 à 09h59

Variety of products Quality Competence of the team

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Laurent T.

Rating: 4 out of 5

Published on 02/01/2021 à 09h57

We'll see in the years to come if the quality of the food is up to scratch.

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Guillaume P.

Rating: 5 out of 5

Published on 02/01/2021 à 09h49

Top products, order on time

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Hugo R.

Rating: 5 out of 5

Published on 01/01/2021 à 13h57

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Manon M.

Rating: 5 out of 5

Published on 01/01/2021 à 09h39

Ration very varied and very good

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Lucas L.

Rating: 5 out of 5

Published on 31/12/2020 à 20h10

THE PRODUCT DESCRIPTIONS ARE CLEAR AND INFORMATIVE AND THE DELIVERY? FAST AND EFFICIENT!

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Javier G.

Rating: 5 out of 5

Published on 31/12/2020 à 07h27

I'm happy to be insured with an internet purchase. Thank you

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Antoine R.

Rating: 2 out of 5

Published on 30/12/2020 à 10h03

On the picture it looks like a normal knife when you receive it sais a keychain! At 25 euro it's expensive the keychain I do not recommend to anyone!!!!

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Response from Freezedried & Co Published on 04/01/2021

Hello, when you made your purchase, it was clearly stated in the article description that this is a 15g mini knife (compared to the "classic" Deejo knives, which weigh between 27 and 37g). We've also included the size and comparison photos to make it easier to find your way around. If the knife doesn't suit you, you can send it back to us within 14 days. Thank you for your understanding. Team Lyo

C

Comprador verificado

Rating: 5 out of 5

Published on 30/12/2020 à 00h13

I appreciate the warmth of the products as well as the information and speed of shipments.

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Theo D.

Rating: 5 out of 5

Published on 29/12/2020 à 15h34

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Laurent D.

Rating: 5 out of 5

Published on 29/12/2020 à 10h38

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Comprador verificado

Rating: 5 out of 5

Published on 28/12/2020 à 16h24

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Lucas R.

Rating: 5 out of 5

Published on 28/12/2020 à 09h18

As with every order, always top-notch

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Antoine D.

Rating: 5 out of 5

Published on 27/12/2020 à 14h06

Product quality On-time delivery

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Leila E.

Rating: 1 out of 5

Published on 27/12/2020 à 10h14

Order not received

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Response from Freezedried & Co Published on 04/01/2021

Hello, your parcel was shipped the day after your order was confirmed, i.e. on 21/12. However, the delivery time was longer than expected due to the festive season. The parcel was delivered on 24/12 to the relay point and collected by you on the 28th. Thank you for your understanding. Team Lyo

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Theo B.

Rating: 1 out of 5

Published on 26/12/2020 à 16h33

Does not keep food warm long enough, max. 4 h

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Response from Freezedried & Co Published on 04/01/2021

Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. It is important to fill the bowl as full as possible so that there is as little air as possible. If the volume of your meal does not exceed half that of your food box, you can use the second container to fill the void. Yours faithfully. Team Lyo.

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Hugo R.

Rating: 5 out of 5

Published on 26/12/2020 à 12h44

Fast delivery and quality products.

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Manon T.

Rating: 5 out of 5

Published on 26/12/2020 à 09h50

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Camille B.

Rating: 5 out of 5

Published on 25/12/2020 à 18h40

The contents of the parcel were very neatly packed in a recycled cardboard box with a note explaining it. Thanks to Aurore who took care of it.

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Julie R.

Rating: 5 out of 5

Published on 25/12/2020 à 17h03

Fast, well packaged, products available, nice range, just a little more expensive than other sites for similar products.

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Verified buyer

Rating: 5 out of 5

Published on 24/12/2020 à 10h34

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Guillaume B.

Rating: 5 out of 5

Published on 23/12/2020 à 11h49

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William S.

Rating: 5 out of 5

Published on 22/12/2020 à 14h20

products as described, not yet tested for 25 years shelf life :-) Fast, well-packaged delivery.

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Comprador verificado

Rating: 3 out of 5

Published on 22/12/2020 à 12h21 following a purchase from 06/12/2020

Thanks to the trustedshop guarantee I got my money back, as I didn't get my order, a pity really.... I think that in this aspect the shipping issue should be improved, as I find the store very interesting and I would like to be able to place orders later. If they do not improve this I will have to look for another store that guarantees me the same products and a perfect shipment to my country.

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Response from Freezedried & Co Published on 23/12/2020

Sorry for the inconvenience, we have well shipped your package with Chronopost for Andorra. However, there was a problem with the invoices as one of them was missing. The package was returned to our offices and we have made the refund because of the delay of the shipment. Thank you for your understanding. The Lyophilized & co team

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Antoine T.

Rating: 5 out of 5

Published on 21/12/2020 à 22h33

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Lucas P.

Rating: 5 out of 5

Published on 21/12/2020 à 09h43

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Nicolas P.

Rating: 5 out of 5

Published on 20/12/2020 à 16h21

It's always perfect with Lyophilise! Order placed on Sunday, shipped on Monday and received on Tuesday (chronopost). Perfect parcel, items ordered correspond in every way to the descriptions. A little gift (mug) that makes you happy. I highly recommend Lyophilise everywhere I go ;-)

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Theo P.

Rating: 1 out of 5

Published on 20/12/2020 à 11h29

I can't evaluate an order I haven't received.

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Response from Freezedried & Co Published on 21/12/2020

Hello Madam, At the time of your order, the reference "25 Allumettes - Waterproof, Windproof" was out of stock with a supply date indicated. Unfortunately, this date has been extended due to delivery problems with our supplier. We tried to contact you by e-mail or telephone to propose a change or cancellation of the product. Apparently, the information didn't reach you... The matches will be available this weekend, which means they will be shipped this week. Could you please contact us (team[at]lyophilise.com) to know your choice for the delivery time? Thank you in advance for your understanding. Sincerely yours, Team Lyo

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Antoine R.

Rating: 5 out of 5

Published on 20/12/2020 à 10h40

good communication fast delivery

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Antoine M.

Rating: 5 out of 5

Published on 20/12/2020 à 09h48

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Julie D.

Rating: 5 out of 5

Published on 20/12/2020 à 09h28

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Antoine R.

Rating: 5 out of 5

Published on 19/12/2020 à 21h17

fast, careful delivery

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Manon D.

Rating: 5 out of 5

Published on 19/12/2020 à 21h01

Express delivery with parcel tracking. Careful packaging with recycled cardboard and I really appreciated this demarbhe

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