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M
Rating: 5 out of 5
Fast delivery, perfect packaging, nothing to complain about.
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 13 269 published reviews
Summary of reviews
The reviews highlight consistently fast and reliable delivery, with multiple mentions of quick shipping, on-time arrival, and orders arriving as described. Customers praise the product range and clear descriptions, noting a wide selection, thorough packaging, and accurate matching of products to descriptions. Service quality is repeatedly emphasized, including responsive customer support, prompt issue resolution, and the convenience of promotions and good value for money. Overall, shoppers express strong satisfaction with the ordering experience, delivery speed, and dependable product quality.
All reviews
G
Rating: 1 out of 5
The food is not even lukewarm after 4 hours.
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Response from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. If you are not satisfied with the product, the after-sales service will provide you with a label to return the product to us for a refund. Our after-sales service address is [email protected]. We hope to see you again on our site. The Lyophilise & Co. team
C
Rating: 5 out of 5
Fast shipping and good follow-up. To be recommended...
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O
Rating: 5 out of 5
A very large and varied choice, a clear and very well-informed website and an unfailing speed. Thank you
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G
Rating: 5 out of 5
Very good products
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N
Rating: 5 out of 5
One of the few sites offering such a wide range of choices. Fast shipping.
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N
Rating: 5 out of 5
Fast shipping, very pleasant and responsive after-sales service
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N
Rating: 5 out of 5
Fast service After-sales service
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I
Rating: 5 out of 5
Product conforms to expectations, shipped quickly and well packaged.
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C
Rating: 5 out of 5
pleasant site, fast and careful delivery.
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J
Rating: 5 out of 5
Product and service
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N
Rating: 5 out of 5
Preparing food and equipment for an Ultim delivery trip. As usual, everything went very smoothly. The site is practical, and the references are numerous and well documented.
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G
Rating: 4 out of 5
Wide choice, easy ordering. Make the delivery price proportional to the order price.
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Response from Freezedried & Co
Thank you for your confidence. Delivery is free for purchases over 70 for delivery to a relay point in France. This is not yet the case for delivery to Belgium, where the Colissimo rate of 8.95 applies. If, in the future, free shipping to any country (subject to a certain amount) were to be introduced, Belgium would surely be the first country to benefit :) In the meantime, we thank you for your understanding and loyalty. The Lyophilise & Co. team
C
Rating: 5 out of 5
Speed, good product, remote follow-up. Accuracy of information.
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N
Rating: 5 out of 5
About the order on the site nothing to say everything is perfect but problem during delivery with colissimo
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Response from Freezedried & Co
Thank you for your feedback. Indeed, we can say that your parcel was heckled during transport... We hope that your order was undamaged and complete. If not, we invite you to get back to us via [email protected]. We thank you for your confidence and hope to see you again on our website. The Lyophilise & Co team
L
Rating: 5 out of 5
The dishes are very good and in good quantities.
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L
Rating: 5 out of 5
Fast, efficient and good order tracking. Order changed in a hurry by phone. Thank you
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H
Rating: 5 out of 5
Fast and accurate shipping
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J
Rating: 5 out of 5
Very good, order received quickly and everything was in order!
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E
Rating: 5 out of 5
Nothing is wrong.
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J
Rating: 5 out of 5
Very fast and efficient.
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L
Rating: 5 out of 5
Fast delivery. Nickel-plated products.
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T
Rating: 5 out of 5
Product received quickly and very well packaged. This is my second order and I'm satisfied.
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