Customer reviews of Freezedried & Co

9,7 /10

Based on 13 269 published reviews

5 11,8k 89% 4 1 025 8% 3 189 1% 2 98 1% 1 146 1%

Summary of reviews

The reviews highlight consistently fast and reliable delivery, with multiple mentions of quick shipping, on-time arrival, and orders arriving as described. Customers praise the product range and clear descriptions, noting a wide selection, thorough packaging, and accurate matching of products to descriptions. Service quality is repeatedly emphasized, including responsive customer support, prompt issue resolution, and the convenience of promotions and good value for money. Overall, shoppers express strong satisfaction with the ordering experience, delivery speed, and dependable product quality.

All reviews

Comprador Verificado

Published on 08/09/2020, 07:21

In a few days I had the order at home. Along with a gift from the company. Informed at all times of the progress of the order. Satisfied and grateful. The food packages, in the absence of testing them, look strong. Looking forward to trying them on the road. Thank you.

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Theo T.

Published on 07/09/2020, 12:37

Everything was perfect, I have nothing to say.

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Antoine B.

Published on 07/09/2020, 11:34

Your customer service is responsive and always looking for a solution. Don't change a thing.

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Guillaume B.

Published on 07/09/2020, 10:59

Order delivered quickly and as ordered.

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Comprador Verificado

Published on 07/09/2020, 10:06

I am very happy to buy from this store. It is already the 3rd time and I have never had any problem. I highly recommend it.

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Comprador Verificado

Published on 07/09/2020, 07:21

Very good service and variety of food.

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Jean B.

Published on 06/09/2020, 18:32

Order prepared and dispatched quickly. On orders of this kind of amount, a small sample or small "gifts" would have been really appreciated :-)

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Response from Freezedried & Co Published on 09/09/2020

Thank you for your trust and your feedback. We'll be launching a new site early this year, with a loyalty program to thank our loyal customers :)

Comprador Verificado

Published on 06/09/2020, 07:36

Easy ordering, smooth payment, quick shipping and delivery. Two of the products arrived with small dents in the packaging despite being protected with bubble wrap.

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Response from Freezedried & Co Published on 14/09/2020

Thank you very much for your comment, if you have any problem with damaged packaging you can contact us at this address: [email protected]. Sorry for the inconvenience, best regards. The Liofilizado.es team

Theo M.

Published on 05/09/2020, 21:00 following a purchase from 13/08/2020

CLEAR

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Guillaume R.

Published on 05/09/2020, 17:49

Fast, on-time delivery

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Carlos M.

Published on 05/09/2020, 17:36

Better than very good! Fast and efficient! Listening and good advice! I highly recommend both the equipment and the freeze-dried food! Very good indeed!

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Antonio M.

Published on 05/09/2020, 13:48

The "Les MiniPouss" relay point does not have a valid POSTAL address: the premises indicated in the delivery address are no longer in use.

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Response from Freezedried & Co Published on 09/09/2020

I'm sorry to hear about your experience. We have contacted the manager who indicates that the address at the carrier is indeed not up to date and she has pointed this out several times. We will be in touch with you to provide further information. The Lyophilise & Co. team

Leila B.

Published on 05/09/2020, 09:59

Top

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Claire M.

Published on 05/09/2020, 09:57

As usual, everything is perfect with Lyophilise. Cardboard, delivery and items are top notch. I highly recommend this site for its reliability, service and artists.

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Laurent R.

Published on 04/09/2020, 11:36

Good communication and fast delivery. An item was missing and they made a refund to speed up delivery (without charges despite the fact that after the refund the invoice did not reach the ceiling of the free parcel, a good attention (excuse my French).

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Henry T.

Published on 04/09/2020, 10:52

Good customer service Return by e-mail, Very fast delivery (2 days) parcel relay. Big choice of products Better: perhaps more choice of self-warming dishes, which are very practical, especially when it's forbidden to light fires in the forest for a hike lasting more than 12 hours.

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Henry T.

Published on 04/09/2020, 09:33

compliant product and fast delivery

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Michel P.

Published on 03/09/2020, 12:14

I still haven't received my order

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Response from Freezedried & Co Published on 03/09/2020

Following your comment, we have checked the status of your order. The parcel was dispatched on 28/08 and delivered to the chosen relay point on 01/09. It was collected the same day, and we have asked the carrier for proof of delivery. Can you confirm by return e-mail whether or not the parcel has been recovered? Thank you in advance for your feedback. The Lyo team

Theo R.

Published on 02/09/2020, 18:15

Due to an item not being in stock, receipt of my order was delayed. I wrote to them to make sure I'd receive my order on time, as my trekking trip was approaching. They did their best and I received my order two days early. Thank you very much.

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Jean D.

Published on 02/09/2020, 16:54

Nutritional quality of meals ideal for a full day's sport

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James T.

Published on 02/09/2020, 14:50

Very fast as always

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Theo D.

Published on 02/09/2020, 12:09

Very fast shipping, serious business.

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Lucas R.

Published on 02/09/2020, 08:36

Well packed. Package received promptly.

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Theo B.

Published on 02/09/2020, 06:30

Perfect delivery time

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Guillaume P.

Published on 02/09/2020, 04:01

Great products, fast 24-hour shipping. What more could you ask for?

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Guillaume R.

Published on 02/09/2020, 01:58

Speed

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Pierre M.

Published on 01/09/2020, 19:45

Extremely fast shipping and delivery! Products as described. Great!

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Nicolas M.

Published on 01/09/2020, 17:01

Disappointed, given the price of the products, I expected a higher quality than the products you can find in supermarkets much cheaper for example: too many additives, meat or fish dishes where there is almost no product, cooking meat or fish or cubes of cheese imperfect (remains too hard) even after 15Min of rehydration ... in short not convinced.

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Response from Freezedried & Co Published on 02/09/2020

Hello, thank you for your comment. We offer a wide range of freeze-dried meals made by different brands. The quality of the ingredients and the manufacturing method differ from one brand to another (many brands no longer use preservatives or additives). So please don't hesitate to contact us to help you make your choice, as we offer a selection of brands with 100% natural recipes and can direct you to some of our brands' leading recipes. Thank you for your understanding. Team Lyo.

Camille L.

Published on 01/09/2020, 11:27

Perfect and fast

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