Reviews Freezedried & Co

9.7/10
★★★★★
based on 12167 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Purchase of an external battery...charger not included.

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Nicolas M.
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Answer from Freezedried & Co
Thank you for your feedback. It does not say that the charger is included, only the cable. My customer service colleagues have also received your various emails (we are open Monday to Friday) and will get back to you to explain the returns procedures and product information as soon as possible. We wish you a pleasant day. The Lyo Team
1 /5
★☆☆☆☆

Ordered more than 7 days ago, did not receive order confirmation, on the site the order is still in preparation For 12 small packages to send it seems much too long. With no news tomorrow, I'm cancelling the order and ordering elsewhere.

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James T.
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Answer from Freezedried & Co
Thank you for your feedback. Indeed, my colleagues contacted you but our email was in your spam folder. Your problem has been taken care of this afternoon. We apologize for the inconvenience and thank you for your understanding. The Lyo team
1 /5
★☆☆☆☆

Order on April 24th for products in stock. After I claimed at the end of April, I was told that I would be delivered at the beginning of May. As of this May 12, still nothing, even though my credit card was charged on April 24.

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Sophie M.
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Answer from Freezedried & Co
Hello, We're very sorry for the delay in your order. The lead times announced by all our suppliers vary greatly due to restocking problems. The vast majority of products are put on hold and we are waiting for restocking to deliver your order. Our customer service will contact you today. Thank you for your understanding. The Lyo Team
1 /5
★☆☆☆☆

Hello, How can I evaluate a service when I still haven't received my order? Sincerely

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Emily A.
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Answer from Freezedried & Co
Thank you for your feedback. Indeed, a recipe is missing from your order and is being restocked. It is the Travellunch chicken pot. When would you like to receive your order? We can replace this recipe with an equivalent one, cancel it and refund you. We are at your disposal on team(at)lyophilise.com or by phone 02 97 87 23 73. The Lyophilise & Co team
1 /5
★☆☆☆☆

The bread you sent that can be kept for 10 years has a use-by date of 3 years... Thanks for the scam!!!

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Elise M.
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Answer from Freezedried & Co
Thank you for your feedback, it is indeed not pleasant. We have checked our dates in stock and we have those of your batch with dates for 2033. Can you take a photo of the date on the box and send it to us at [email protected] to help us understand? Thank you very much. The Lyo team
1 /5
★☆☆☆☆

I feel like I've been robbed when the 17 tins arrive, 139E for cheap tins, everything is written in German and English, not very practical to know the capacity. the margin must be incredible for this company, a piece of advice: make your own pack...

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Guillaume D.
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Answer from Freezedried & Co
Thank you for your feedback. We apply the sales prices recommended by our supplier. If you have trouble reading the information on capacity, you can go to our very detailed French website. And finally, if you're not happy with your order, you can simply exercise your right of withdrawal within 14 days. Below is a link to further information https://www.lyophilise.fr/page-CMS/droit-de-retractation/ or contact us directly by e-mail team(at)lyophilise.com. The Lyo team
1 /5
★☆☆☆☆

Normally they do things properly, but in this case they sent 10 bad meals... Instead of sending out pasta with tomato sauce, they sent out pasta with bolognese sauce... Knowing that pasta with tomato sauce is for vegetarians. So there will be 10 kids who won't get their meal....

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Mehdi E.
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Answer from Freezedried & Co
Hello Sir, We're sorry for the inconvenience, there was indeed an error on our part when preparing the order. As the Voyager pasta provençale was not in stock, we preferred to change to a similar recipe from a higher range, so that your parcel would not be delayed. Unfortunately, we inadvertently overlooked the fact that this recipe contained meat. We will contact you by email to propose an exchange solution. Thank you for your understanding. Best regards. Team Lyo
1 /5
★☆☆☆☆

-

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Sophie R.
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Answer from Freezedried & Co
We're sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The items arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo
1 /5
★☆☆☆☆

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Sophie R.
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Answer from Freezedried & Co
I'm sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The articles arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo
1 /5
★☆☆☆☆

-

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Sophie R.
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Answer from Freezedried & Co
We're sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The items arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo
1 /5
★☆☆☆☆

Ordered on the 12th and received on the 18th (the order said between 2 and 4 days).

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Comprador Verificado
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Answer from Freezedried & Co
Thank you for your feedback. The delivery time for Spain is 2 to 4 working days. Your order was shipped on Wednesday the 12th and delivered on Monday the 18th, that is a delivery in 4 working days. The delivery would have been faster, but it was delayed due to a problem of truck capacity. Thank you for your understanding, best regards. Elodie from Freeze Dried & Co.
1 /5
★☆☆☆☆

It arrived on late so I cannot used it for my sailing regatta.

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Javier G.
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Answer from Freezedried & Co
Thank you for your feedback and sorry for the inconvenience. We sent your package the 2nd of November and the delivery time for Italy is about 3 to 5 working days. Please do not hesitate to contact us when your parcel is not delivered yet so that we can contact the carrier or send another package in express. I hope you find a food solution for your regatta. Thanks for your understanding. Best, Elodie from Freezedriedandco
1 /5
★☆☆☆☆

I have not received anything and the address was correct.

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Comprador Verificado
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Answer from Freezedried & Co
Sorry for the inconvenience, we have had to contact you several times in the past week as the package has been returned to our office because of the address. Due to our conversation, we sent the package in the good address. Thank you for your understanding, best regards. Elodie of Freeze Dried & Co.
1 /5
★☆☆☆☆

Product advertised as in stock and in fact not in stock at all

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Henry S.
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Answer from Freezedried & Co
We apologize for the inconvenience. The mattress was indicated as being in stock on our website at the time of your purchase. Unfortunately, the model you received was incorrectly received. We became aware of this when you placed your order and contacted you directly. Your order was refunded immediately. Thank you for your understanding. Sincerely, Team Lyo
1 /5
★☆☆☆☆

Products of the worst possible quality. Bottom of the range. Military" rations are inedible! Tinned food stinks! Avoid at all costs!

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Pierre L.
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Answer from Freezedried & Co
Thank you for your feedback. We are sorry if two military rations were not to your liking, especially as we normally receive positive feedback on these products. We hope to see you again on our site. As our colleague indicated to you by e-mail, we will be able to advise you on a selection of recipes .... We offer more than 1500 references on our site, including rations, so there's sure to be one that your palate will appreciate. The Lyo team
1 /5
★☆☆☆☆

Order arrived late

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Comprador Verificado
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Answer from Freezedried & Co
Thank you for your comment. You ordered on 07/29, and the package was shipped on 07/30, so we respected the deadlines for the preparation of your order. Then, on our site it is indicated that the delivery is within 3 to 5 working days to the address of your choice in Spain, and you received the parcel on 04/08/08. For another order, do not hesitate to contact us if you want an express delivery. Marie of Lyophilized & Co
1 /5
★☆☆☆☆

I have not received the products yet, after a long wait, even paying the shipping to my home I had to change it to pick it up at the store and they still have not sent me the code to be able to pick it up.

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Comprador Verificado
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Answer from Freezedried & Co
Thank you for your comments. When we saw the situation of your order, my colleagues called you to help you find your package at your local post office. We thank you for your apologies for this incident and thank you for your understanding. We hope you were able to retrieve your package.
1 /5
★☆☆☆☆

You deliver to China, Singapore, Japan and Malaysia, but not to the Philippines. It's not much further. Too bad I had a good order for you. US Augason Farm delivered in 1 week without any problem. Poor France.

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Jean M.
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1 /5
★☆☆☆☆

If you say it takes between 3 and 5 days, keep that in mind because it is essential. I ordered on Sunday and a week later I still have not received my order. Regrettable

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Comprador Verificado
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Answer from Freezedried & Co
Your order was placed on the 18th and shipped on the 19th, our team respected the deadlines. Your package was then serviced through Correos and arrived in Spain on the 23rd. It seems that the carrier is experiencing some delay, but this is out of our control. We are launching a survey with the carrier and will contact you by email (check your spam) to provide you with a solution. Thank you for your understanding. The Lio Team
1 /5
★☆☆☆☆

After 8 days I am still waiting, in addition to delaying my departure by days. It's a pity!

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Comprador Verificado
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Answer from Freezedried & Co
Thank you for your comment. Your order was placed on our website on Monday 12/07. This summer, the packages are dispatched within 48h (working days). Wednesday was a holiday in France, so the expedition was on Thursday 15/07. The delivery times for Spain are also 4 working days (carriers do not deliver on weekends). Your parcel is at the delivery place serving your address. Thank you for your understanding, best regards. The Freeze Dried & co team
1 /5
★☆☆☆☆

I have not received my order

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Comprador Verificado
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Answer from Freezedried & Co
Thank you for your feedback. However, the package tracking indicates a delivery on Tuesday at 12:00, just after your comment. The delivery time for Spain is 3-4 working days - the carrier has encountered a bit of a delay and delivered in 5 days, sorry. Do not hesitate to contact me if you have questions. Best regards, the Lyophilized & Co team
1 /5
★☆☆☆☆

Order placed on 9/2 and still no news on 25!

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Guillaume B.
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Answer from Freezedried & Co
Sorry for the delay in the delivery of your order. Our team contacted you by email on 11/02 to inform you of this delay due to a shortage of one of the two products from our supplier. We are contacting you today to find a solution together for the shipment of your order. Thank you for your understanding. The Lyo team
1 /5
★☆☆☆☆

I received two packages...one perforated and runny. Maybe it's not the freeze-dryer's fault, but hey...it sucks haha.

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Camille T.
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Answer from Freezedried & Co
Thank you for your feedback. Despite our precautions during the preparation of your order, some parcels may be damaged during transport by the carriers. We will contact you directly to find a solution. Thank you for your confidence. The Lyophilise & Co team
1 /5
★☆☆☆☆

Order not received

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Leila E.
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Answer from Freezedried & Co
Hello, your parcel was shipped the day after your order was confirmed, i.e. on 21/12. However, the delivery time was longer than expected due to the festive season. The parcel was delivered on 24/12 to the relay point and collected by you on the 28th. Thank you for your understanding. Team Lyo
1 /5
★☆☆☆☆

Does not keep food warm long enough, max. 4 h

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Theo B.
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Answer from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. It is important to fill the bowl as full as possible so that there is as little air as possible. If the volume of your meal does not exceed half that of your food box, you can use the second container to fill the void. Yours faithfully. Team Lyo.
1 /5
★☆☆☆☆

I can't evaluate an order I haven't received.

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Theo P.
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Answer from Freezedried & Co
Hello Madam, At the time of your order, the reference "25 Allumettes - Waterproof, Windproof" was out of stock with a supply date indicated. Unfortunately, this date has been extended due to delivery problems with our supplier. We tried to contact you by e-mail or telephone to propose a change or cancellation of the product. Apparently, the information didn't reach you... The matches will be available this weekend, which means they will be shipped this week. Could you please contact us (team[at]lyophilise.com) to know your choice for the delivery time? Thank you in advance for your understanding. Sincerely yours, Team Lyo
1 /5
★☆☆☆☆

I'm not satisfied with my order i've asked for a return, and still no answer, no news

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Lucie D.
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Answer from Freezedried & Co
Thank you for your comment, but our team got back to you twice following your e-mails (December 9 and 10). Could you please check your spam folder? We also left you a message on your answering machine today. You can send the item back to us at the address indicated on our website, along with your invoice number. Upon receipt of the parcel, we will proceed with the refund. Thank you for your understanding. Team Lyo
1 /5
★☆☆☆☆

Ordered a week ago and no notice...

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Laurent B.
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Answer from Freezedried & Co
Hello, your parcel was dispatched the day after you placed your order and was delivered to the chosen relay point on 27/11. You have not yet collected the parcel from the relay point, it will be available until 03/12. Please go there as soon as possible to collect it. We remain at your disposal should you need us. The Lyo team
1 /5
★☆☆☆☆

Two of the products purchased have a shelf life of less than 20 days. And another of the products came with a hole in the box and some of the contents spilled inside the box. Taking into account that they are not cheap things I expected more. I will neither recommend nor buy again.

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Comprador Verificado
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Answer from Freezedried & Co
Good morning, thank you for your comment and sorry for the inconvenience. The date was well indicated on our website when you placed the order, which is also the reason why there was such an important discount. As far as the defective products are concerned, it is a transport problem and do not hesitate to contact our team to fix the problem. Anyway, we have made the refund of the items on your account. Thank you for your understanding, best regards. The team Freeze Dried & Co
1 /5
★☆☆☆☆

The food is not even lukewarm after 4 hours.

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Guillaume P.
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Answer from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. If you are not satisfied with the product, the after-sales service will provide you with a label to return the product to us for a refund. Our after-sales service address is [email protected]. We hope to see you again on our site. The Lyophilise & Co. team
1 /5
★☆☆☆☆

The "Les MiniPouss" relay point does not have a valid POSTAL address: the premises indicated in the delivery address are no longer in use.

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Antonio M.
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Answer from Freezedried & Co
I'm sorry to hear about your experience. We have contacted the manager who indicates that the address at the carrier is indeed not up to date and she has pointed this out several times. We will be in touch with you to provide further information. The Lyophilise & Co. team
1 /5
★☆☆☆☆

I still haven't received my order

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Michel P.
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Answer from Freezedried & Co
Following your comment, we have checked the status of your order. The parcel was dispatched on 28/08 and delivered to the chosen relay point on 01/09. It was collected the same day, and we have asked the carrier for proof of delivery. Can you confirm by return e-mail whether or not the parcel has been recovered? Thank you in advance for your feedback. The Lyo team
1 /5
★☆☆☆☆

Part of my order is missing. I only received a small box. Dried fruit, bread and 2 rations. Missing 4 ation and Katadyn filter!!!!

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Hugo P.
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Answer from Freezedried & Co
Sorry for the inconvenience, our team contacted you on 24/08 to let you know that one of the two packages had been dispatched. The second parcel had to be sent today due to a product shortage. Perhaps the e-mail has fallen into your spam folder? We will contact you immediately if you prefer a change of reference. Thank you for your understanding. The Lyophilise & Co team
1 /5
★☆☆☆☆

I placed an order a week ago and it still hasn't gone out. I'm thinking of buying elsewhere in the future, and I wanted to make French companies work. I'm realizing that in China they're more responsive and deliver faster.

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Theo D.
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Answer from Freezedried & Co
Hello, we understand your disappointment, a sachet of dried meat is missing (this was indicated at the time of your order) and our supplier is taking a long time to deliver it to us. We thought it would be delivered last week, but this was not the case. Normally, our team contacts customers when products are out of stock, but the fact that the product had arrived misled us. We apologize for this inconvenience, and my colleagues will get back to you in the morning to find a solution that suits you. The Lyophilise & Co team
1 /5
★☆☆☆☆

My order has not arrived yet. Please contact me.

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Comprador Verificado
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Answer from Freezedried & Co
Good morning your order is on its way to you for delivery next week. Don't hesitate if you have any further questions. Thank you. Oriane from Freeze Dried & Co
1 /5
★☆☆☆☆

The product ordered is awaiting shipment but no one has notified me

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Lucie D.
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Answer from Freezedried & Co
First of all, thank you for your confidence. Indeed, as seen with my colleague by email on 02/07 after checking, there was a computer problem on our side, please excuse me for this inconvenience. It seems that there was an error in stock at the time of preparing your order. We will first reimburse your shipping costs and send you an express shipment, once the product is in stock, mid-week at the latest. If necessary, please contact us by e-mail or telephone. Thank you for your understanding. Sébastien from Lyophilise & Co
1 /5
★☆☆☆☆

Very bad delivery. It's been a week since I placed the order (7 days) and I still haven't received the product. I am going on a trip and I had to buy product in a nearby store because the freeze-dried product had not arrived.

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Comprador Verificado
Translated review
Answer from Freezedried & Co
Sorry for the inconvenience. Your order was shipped on Friday 10/07 and the delivery time for Spain is 4-5 working days. Unfortunately, Tuesday 14th was a holiday in France and your order has been delayed. In addition, delivery times may be longer at this time due to the health crisis. Due to our discussion, if you do not want your order yet we propose you a refund of the shipping. Thank you for your understanding, best regards. Elodie of the Lyophilized team
1 /5
★☆☆☆☆

Deliver parcels to requested locations

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Michel B.
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Answer from Freezedried & Co
Hello, when relay points are saturated with parcels, some of them can no longer accommodate them. As a result, they are routed to other relay points theoretically close to the selected point, but we recognize that this is not always perfect. This is beyond our control; the carriers are companies independent of Lyophilise & Co, but we have every confidence in them. We hope you understand. The Lyophilise & Co. team
1 /5
★☆☆☆☆

You must receive it before evaluating

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James S.
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Answer from Freezedried & Co
Hello, your order has been available since Wednesday morning at your point relais. Packages only stay in the point relais for 7 days. We invite you to go there on Wednesday at the latest (ask about opening times) to collect it, otherwise it will be returned to us. If you have any concerns, please contact us by e-mail or telephone. Have a nice day. The Lyophilise & Co. team
1 /5
★☆☆☆☆

Order placed on 25/06 and still no information about it. Either the order arrived at a relay point but I have received NO e-mail telling me that the parcel has arrived, or the 24-hour delivery is ABSOLUTELY not respected. Either way, it's not right. I'm going to call my relay point this afternoon, hoping that the parcel hasn't arrived and then left again because I didn't go to pick it up (normal, like an idiot I'm waiting for their e-mail telling me that the parcel has arrived but NOTHING).

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Lucas M.
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Answer from Freezedried & Co
Hello, your order did indeed contain products that were out of stock (indicated on our site at the time of your order). Their production was delayed and we were unable to ship the products in time. After our exchange yesterday, your order is being prepared and shipping costs have been refunded. Due to the exceptional circumstances, our suppliers have done their utmost for the reorders, some delays have been impacted. We apologize for the delay, but hope for your understanding. The Lyophilise & Co team


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