/10
★★★★★
based on 11528 reviews published
★★★★★
based on 11528 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received my order, which I needed for tomorrow, and the carrier doesn't know where it is ...
Theo D.
purchased on 10/09/2019
Translated review
Answer from Freezedried & Co
We apologize for any inconvenience caused. If you encounter a problem during delivery, please contact us directly so that we can take action before it's too late (e.g. contact the carrier, send a new parcel). We will contact you to arrange for a new express parcel to be sent or for your order to be refunded. Team Lyo
1
/5
★☆☆☆☆
Product available on the site, but not actually available.
Theo B.
purchased on 28/04/2019
Translated review
Answer from Freezedried & Co
Hello, We sincerely apologize for the stock problem with your order. You had chosen the last article and unfortunately our stock had indeed misaligned. We have refunded your order. Sincerely yours, Elodie from Team Lyo
1
/5
★☆☆☆☆
Product available on the site, but not actually available.
Julie R.
purchased on 28/04/2019
Translated review
Answer from Freezedried & Co
Hello, We sincerely apologize for the stock problem with your order. You had chosen the last article and unfortunately our stock had indeed misaligned. We have refunded your order. Sincerely yours, Elodie from Team Lyo