English
/10
★★★★★
based on 12167 reviews published
★★★★★
based on 12167 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
SCAM!
Charlotte T.
Translated review
Answer from Freezedried & Co
Hello, Trusted Shop is a platform to which we have subscribed to certify the reviews on our site (the reviews on our site are not false reviews) in addition to a guarantee for customers. This guarantee is free for customers, and it's a platform that ensures that in the event of an incident with your order, you'll be covered. Elise from the Lyophilise & Co team
1
/5
★☆☆☆☆
Hello, I will reply when I receive my order. Sincerely
Guillaume P.
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Answer from Freezedried & Co
Hello Sir, as indicated on our website at the time of your order, the products missing to complete your order will be available mid-May due to sudden high demand. We will keep you informed as soon as possible of the expected delivery date. Thank you in advance for your understanding. Elodie from Team Lyo
1
/5
★☆☆☆☆
No confirmation when placing an order. No reply to emails
Antoine M.
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Answer from Freezedried & Co
An automatic e-mail is sent each time an order is validated.Concerning yours, unfortunately we had a stock error on one of the products, so the parcel could not be dispatched.Having contacted you, it turns out that our e-mail was in your spam folder, according to your return e-mail. Your parcel will be dispatched as soon as we receive your strawberries. Your parcel will be dispatched as soon as we receive your strawberries.sorry for the delay, thank you for your understanding.
1
/5
★☆☆☆☆
Order not received. Unable to comment
Jean D.
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Answer from Freezedried & Co
Hello, Our customer service department contacted you last week to let you know that your order was incomplete (the out-of-stock products were clearly indicated on our site), but nevertheless offered you partial shipment. Perhaps our e-mail was in your spam folder? Please come back to us and let us know your choice. The Lyophilise & Co team
1
/5
★☆☆☆☆
Null
Michel D.
purchased on 10/03/2020
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Answer from Freezedried & Co
Hello, unfortunately due to sudden high demand, many products are currently out of stock and your order has not been delivered. We sincerely apologize for the inconvenience and late response. We will get back to you by e-mail to propose an alternative. Thank you in advance for your understanding. The Lyophilise & Co team
1
/5
★☆☆☆☆
Goods not collected
Hugo M.
purchased on 28/10/2019
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Answer from Freezedried & Co
Hello, we are sorry for the inconvenience caused by the delivery of your package. The parcel was sent on the Monday following your order, but we haven't had any tracking updates since 23/10. We will contact La Poste and get back to you by email/phone. Thank you for your understanding, Elodie from Team Lyo.
1
/5
★☆☆☆☆
Goods not collected
Lucas R.
purchased on 28/10/2019
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Answer from Freezedried & Co
Hello, we are sorry for the inconvenience caused by the delivery of your package. The parcel was sent on the Monday following your order, but we haven't had any tracking updates since 23/10. We will contact La Poste and get back to you by email/phone. Thank you for your understanding, Elodie from Team Lyo.
1
/5
★☆☆☆☆
I still haven't received my order, which I needed for tomorrow, and the carrier doesn't know where it is ...
Theo D.
purchased on 10/09/2019
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Answer from Freezedried & Co
We apologize for any inconvenience caused. If you encounter a problem during delivery, please contact us directly so that we can take action before it's too late (e.g. contact the carrier, send a new parcel). We will contact you to arrange for a new express parcel to be sent or for your order to be refunded. Team Lyo
1
/5
★☆☆☆☆
I still haven't received my order, which I needed for tomorrow, and the carrier doesn't know where it is ...
Nicolas M.
purchased on 10/09/2019
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Answer from Freezedried & Co
We apologize for any inconvenience caused. If you encounter a problem during delivery, please contact us directly so that we can take action before it's too late (e.g. contact the carrier, send a new parcel). We will contact you to arrange for a new express parcel to be sent or for your order to be refunded. Team Lyo
1
/5
★☆☆☆☆
Product available on the site, but not actually available.
Theo B.
purchased on 28/04/2019
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Answer from Freezedried & Co
Hello, We sincerely apologize for the stock problem with your order. You had chosen the last article and unfortunately our stock had indeed misaligned. We have refunded your order. Sincerely yours, Elodie from Team Lyo
1
/5
★☆☆☆☆
Product available on the site, but not actually available.
Julie R.
purchased on 28/04/2019
Translated review
Answer from Freezedried & Co
Hello, We sincerely apologize for the stock problem with your order. You had chosen the last article and unfortunately our stock had indeed misaligned. We have refunded your order. Sincerely yours, Elodie from Team Lyo