Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

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Acheteur Vérifié

Published on 08/05/2019 à 21h12 following a purchase from 30/04/2019

Very good site, offering relevant products and packs. Quick and efficient advice service on Messenger. Fast shipping and delivery.

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Acheteur Vérifié

Published on 08/05/2019 à 19h49 following a purchase from 03/05/2019

Nothing to say. Satisfied with my purchase and the delivery time. I recommend.

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Acheteur Vérifié

Published on 08/05/2019 à 12h38 following a purchase from 01/05/2019

Always satisfied with Hawaiisurf. Just a remark, no email indicating the availability of the package at the relay point. Very happy with the site.

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Acheteur Vérifié

Published on 08/05/2019 à 12h07 following a purchase from 02/05/2019

Great site

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Acheteur Vérifié

Published on 08/05/2019 à 10h29 following a purchase from 03/05/2019

It's a shame to have to pay Chronopost fees when you already have orders over €200. Other than that, very good shop, fast delivery, wide choice of skates (except for people who wear size 39 like me).

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Acheteur Vérifié

Published on 08/05/2019 à 09h11 following a purchase from 01/05/2019

I would have liked to have more details on the dimensions of the snowboards, particularly the width at the waist depending on the size of the snowboard as well as the radius.

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Acheteur Vérifié

Published on 07/05/2019 à 23h24 following a purchase from 29/04/2019

Very good

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Acheteur Vérifié

Published on 07/05/2019 à 23h01 following a purchase from 26/04/2019

Very accommodating

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Acheteur Vérifié

Published on 07/05/2019 à 17h59 following a purchase from 20/04/2019

Website not used, but great store, and the seller is good advice!

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Acheteur Vérifié

Published on 07/05/2019 à 12h47 following a purchase from 02/05/2019

Some categories are too repetitive but otherwise very good site.

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Acheteur Vérifié

Published on 07/05/2019 à 12h10 following a purchase from 28/04/2019

I did not like the experience I had during my order. First, the tracking link for my order did not work, it was not sent to me a second time even after I asked, then I was not notified of the arrival of my parcel at the pickup point and finally I did not receive the free grip that is supposed to be provided with the purchase of a board. If you want to buy skate products, I advise you to buy from another site.

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Response from HawaiiSurf Published on 07/05/2019

Hello, regarding the tracking link for the parcel, it sometimes bugs a bit but that only comes from DPD and not from our platform. Then regarding the deposit of your parcel and where you were not notified, that too is the responsibility of DPD as they should send you a text when it is at the pickup point. Regarding the grip, it is indeed an error on our part and I apologize for that. Did you speak to someone on the phone so we can send you one for free? Regarding the problem related to DPD, we will pass on the information you gave us. Remaining at your disposal. Best regards, Claude

Acheteur Vérifié

Published on 07/05/2019 à 11h40 following a purchase from 01/05/2019

Perfect. The Yow Packs arrived yesterday. No problems with the order or delivery. Perfect.

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Acheteur Vérifié

Published on 07/05/2019 à 09h59 following a purchase from 28/04/2019

Everything is ok.. fast, efficient..

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Acheteur Vérifié

Published on 07/05/2019 à 09h01 following a purchase from 28/04/2019

Lack of certain precision regarding a size guide depending on brands, the number of wheels in a set, details on possible returns

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Acheteur Vérifié

Published on 07/05/2019 à 07h02 following a purchase from 02/05/2019

Nothing to report, no problem but not notified by SMS of the delivery.

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Acheteur Vérifié

Published on 07/05/2019 à 02h27 following a purchase from 24/04/2019

Delivery in 48 hours, the package was perfect. Nothing to say

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Acheteur Vérifié

Published on 07/05/2019 à 01h43 following a purchase from 04/05/2019

Excellent welcome and valuable advice to find the perfect gear

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Acheteur Vérifié

Published on 06/05/2019 à 18h00 following a purchase from 02/05/2019

A box would be preferable as packaging... other than that, NICKEL!

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Acheteur Vérifié

Published on 06/05/2019 à 17h44 following a purchase from 27/04/2019

Perfect and good responsiveness to messages. Highly recommended

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Acheteur Vérifié

Published on 06/05/2019 à 16h40 following a purchase from 27/04/2019

Items received exactly matching the description of the ads, received quickly and well packaged.

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Acheteur Vérifié

Published on 06/05/2019 à 13h14 following a purchase from 03/05/2019

Very satisfied... always on top... thank you for your professionalism.

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Acheteur Vérifié

Published on 06/05/2019 à 12h58 following a purchase from 04/05/2019

Nothing to report, everything went well

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Acheteur Vérifié

Published on 06/05/2019 à 10h57 following a purchase from 01/05/2019

Very fast and well-prepared package.

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Acheteur Vérifié

Published on 06/05/2019 à 09h56 following a purchase from 27/04/2019

Fast and reliable

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Acheteur Vérifié

Published on 06/05/2019 à 06h41 following a purchase from 27/04/2019

Nothing to report.

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Acheteur Vérifié

Published on 06/05/2019 à 00h21 following a purchase from 03/05/2019

Great service, I recommend!

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Acheteur Vérifié

Published on 05/05/2019 à 23h58 following a purchase from 30/04/2019

The most complete and reliable online store in the sliding sports field

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Acheteur Vérifié

Published on 05/05/2019 à 21h05 following a purchase from 29/04/2019

Ease of navigation, very reasonable prices

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Acheteur Vérifié

Published on 05/05/2019 à 21h01 following a purchase from 02/05/2019

The seller was super nice, very professional. He was attentive to what I needed. Very good store!

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Acheteur Vérifié

Published on 05/05/2019 à 20h56 following a purchase from 02/05/2019

A super store!

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Acheteur Vérifié

Published on 05/05/2019 à 20h05 following a purchase from 02/05/2019

Very good site with a lot of products and delivered quickly.

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Acheteur Vérifié

Published on 05/05/2019 à 18h38 following a purchase from 02/05/2019

Second online purchase, still very satisfied. Price, information, responsiveness, perfect service.

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Acheteur Vérifié

Published on 05/05/2019 à 15h38 following a purchase from 20/04/2019

Roller bought in a physical store

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Acheteur Vérifié

Published on 05/05/2019 à 13h30 following a purchase from 27/04/2019

The shipment was a bit late due to a holiday, but the delivery was very fast! Nothing to report

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Acheteur Vérifié

Published on 05/05/2019 à 10h25 following a purchase from 27/04/2019

Very good team, friendly and professional with a fun personal contact. I went to the store for advice on the gear and they are still pros who practice, so I was very well informed.

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Acheteur Vérifié

Published on 05/05/2019 à 09h50 following a purchase from 28/04/2019

Very good service! Delivery the next day at the pickup point!! The best.

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Acheteur Vérifié

Published on 05/05/2019 à 08h03 following a purchase from 30/04/2019

Very good site, very fast shipping and receipt as well. Only four stars because I only realized the next day that my package had arrived. If I hadn't checked on the delivery site (as it was not marked on the Hawaiisurf tracking), I would still be waiting for my package... Otherwise, other than that, nothing to say, you can order without any problem.

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Acheteur Vérifié

Published on 05/05/2019 à 02h34 following a purchase from 28/04/2019

No problem, well received

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Acheteur Vérifié

Published on 03/05/2019 à 23h01 following a purchase from 29/04/2019

Excellent as always for over 30 years.

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Acheteur Vérifié

Published on 03/05/2019 à 17h46 following a purchase from 29/04/2019

Extremely satisfied, both with the seriousness of the site and the quality of the offered item. =)

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