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A
Rating: 5 out of 5
well
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 975 published reviews
Summary of reviews
The store consistently delivers on product reliability, with multiple mentions of items arriving in perfect condition and exactly meeting specifications, including precise cuts and accurate dimensions. Customers praise fast and safe delivery, careful packaging, and timely shipments, often noting packaging that protects during transit and packaging that can even serve as a template. The service stands out for responsiveness and professionalism, with attentive, courteous assistance that respects deadlines and provides helpful installation information. Overall, buyers highlight repeatable, smooth ordering experiences, clear product conformity, and strong support from the team.
All reviews
A
Rating: 5 out of 5
Prices are still a little high, but the quality is there. Configurations are infinite and the tool very pleasant to use. A little more choice in the wood section would be appreciated.
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A
Rating: 5 out of 5
Prices are still a little high, but the quality is there. Configurations are infinite and the tool very pleasant to use. A little more choice in the wood section would be appreciated.
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D
Rating: 5 out of 5
Excellent service! I had 2 pieces to cut that I had drawn myself in CAD. Unfortunately, a problem meant that I couldn't submit my DXF file on the site. I contacted the company. A technician called me back the next day and corrected my file so that I could place my order. I received the order and it's perfect. Thank you so much!
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A
Rating: 5 out of 5
One-off need in industry, small unit parts, time saving.
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A
Rating: 5 out of 5
One-off need in industry, small unit parts, time saving.
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A
Rating: 5 out of 5
As usual, very professional
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J
Rating: 5 out of 5
As usual, very professional
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A
Rating: 5 out of 5
Always on demand!
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A
Rating: 5 out of 5
Very good, fast!
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A
Rating: 1 out of 5
I still haven't received anything. It's been 15 days since I ordered.
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Response from John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
A
Rating: 1 out of 5
I still haven't received anything. It's been 15 days since I ordered.
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Response from John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Always on demand!
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A
Rating: 5 out of 5
Very good, fast!
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A
Rating: 5 out of 5
Product as requested, very well packaged and delivered quickly.
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A
Rating: 5 out of 5
Simple and efficient ordering, careful packaging, fast delivery.
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A
Rating: 5 out of 5
1st conclusive test
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M
Rating: 5 out of 5
Product as requested, very well packaged and delivered quickly.
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P
Rating: 5 out of 5
1st conclusive test
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A
Rating: 5 out of 5
Simple and efficient ordering, careful packaging, fast delivery.
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A
Rating: 5 out of 5
Excellent product, made with precision and professional expertise. Fast and efficient delivery.
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A
Rating: 3 out of 5
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
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Response from John Steel
Hello Verified Buyer,
Thank you for taking the time to share your experience with us. We are glad that your plate has arrived, even though we regret that it was scratched and that the communication did not meet your expectations. We take your comments very seriously and hope to see you again soon to provide you with a better experience.
Best regards,
The John Steel team
Thank you for taking the time to share your experience with us. We are glad that your plate has arrived, even though we regret that it was scratched and that the communication did not meet your expectations. We take your comments very seriously and hope to see you again soon to provide you with a better experience.
Best regards,
The John Steel team
A
Rating: 3 out of 5
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your feedback. We are delighted that you received your plate, but we are sorry to hear that it arrived scratched and that the communication regarding the delivery did not meet your expectations. Your experience is valuable to us and we will do our best to improve. We hope to have the pleasure of serving you again.
Best regards,
The John Steel Team
We sincerely thank you for your feedback. We are delighted that you received your plate, but we are sorry to hear that it arrived scratched and that the communication regarding the delivery did not meet your expectations. Your experience is valuable to us and we will do our best to improve. We hope to have the pleasure of serving you again.
Best regards,
The John Steel Team
A
Rating: 5 out of 5
top
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A
Rating: 5 out of 5
top
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A
Rating: 5 out of 5
Top as usual
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M
Rating: 5 out of 5
Top as usual
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A
Rating: 5 out of 5
Measures respected to the mm, delivery ok and hyper responsive customer service. I recommend it!
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A
Rating: 5 out of 5
Product beyond my expectations... Very clean and precise work!
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A
Rating: 5 out of 5
very professional and very fast delivery, well packed, Impeccable!
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A
Rating: 5 out of 5
Very convenient, fast, efficient but a bit expensive!
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D
Rating: 5 out of 5
at the time I make the comment I still have not received my order of 24/03/2021 ..... I saw that it was still in preparation .... so no evaluation for now ... contact me later thank you
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A
Rating: 5 out of 5
very professional and very fast delivery, well packed, Impeccable!
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A
Rating: 5 out of 5
at the time I make the comment I still have not received my order of 24/03/2021 ..... I saw that it was still in preparation .... so no evaluation for now ... contact me later thank you
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A
Rating: 5 out of 5
Very convenient, fast, efficient but a bit expensive!
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A
Rating: 4 out of 5
Delay a bit long and a lot of scratches on the aluminum plate. Question about ribs: the required precision was there...
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A
Rating: 4 out of 5
Delay a bit long and a lot of scratches on the aluminum plate. Question about ribs: the required precision was there...
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A
Rating: 5 out of 5
Nothing to complain about, very serious, completely satisfied with my order.
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