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R
Rating: 5 out of 5
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Customer reviews of Mobellia
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 018 published reviews
Summary of reviews
Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
All reviews
H
Rating: 1 out of 5
Living room composed of a sofa with scratches on the wood, 2 armchairs with exploded sides in the packaging, only the coffee table is correct. For a first order, very disappointed, damages due to very light packaging and handling. Short delivery time, but review the packaging for the high price of this furniture, after return we are waiting again for the delivery of the items hoping not to have any mishaps.
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Response from Mobellia
Hello,
Thank you for taking the time to share your feedback and we are sincerely sorry for the inconveniences encountered during the receipt of your order.
After verification, we have indeed identified a problem related to the packaging of certain items, which may have caused the damages observed during transport. We sincerely apologize for this situation, especially regrettable for a first order.
Please be assured that we take this matter very seriously. We will proceed to resend the damaged furniture as soon as possible, with reinforced packaging to avoid any further incidents.
We remain at your disposal throughout the process and are doing everything we can to ensure that your next delivery meets your expectations.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
Thank you for taking the time to share your feedback and we are sincerely sorry for the inconveniences encountered during the receipt of your order.
After verification, we have indeed identified a problem related to the packaging of certain items, which may have caused the damages observed during transport. We sincerely apologize for this situation, especially regrettable for a first order.
Please be assured that we take this matter very seriously. We will proceed to resend the damaged furniture as soon as possible, with reinforced packaging to avoid any further incidents.
We remain at your disposal throughout the process and are doing everything we can to ensure that your next delivery meets your expectations.
Thank you for your patience and understanding.
Best regards,
The Mobellia team
F
Rating: 5 out of 5
very satisfied with my purchase, quality and price very correct
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R
Rating: 5 out of 5
Very easy and quick
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E
Rating: 5 out of 5
I am very satisfied with the table and the chairs!!!!
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L
Rating: 3 out of 5
Hello The delivery person was infected but the one who assembled the furniture for me was perfect and I love my table and chairs, superb.
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G
Rating: 5 out of 5
The furniture came all very well packaged and protected. It is good quality and well finished
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J
Rating: 5 out of 5
Table that perfectly meets our expectations Very professional team from A to Z
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J
Rating: 5 out of 5
Product of very nice quality
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V
Rating: 5 out of 5
Perfect. Compliant product, very good quality and fast delivery
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V
Rating: 5 out of 5
Perfect product delay
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F
Rating: 5 out of 5
Great!
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G
Rating: 5 out of 5
Perfect five stars
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E
Rating: 5 out of 5
Beautiful table, the quality is nice, easy to assemble.
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A
Rating: 1 out of 5
the large and heavy order was brought by a single carrier who did not have the strength to unload it from the truck by himself. my wife had to notify me and I was the one who unloaded it with the help of a friend...unacceptable service after spending 3600 euros on furniture. I made a comment on their website..they have not responded.
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F
Rating: 5 out of 5
Delivery within 5 days. Information about the delivery status always up to date. Very good processing.
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M
Rating: 5 out of 5
quality product
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E
Rating: 1 out of 5
Very disappointing experience – Delivery not made and total lack of reliability. Mobellia order whose delivery was scheduled for February 27 in Sitges, entrusted to GEODIS then CBL, but never executed. I had organized my trip from Paris solely for this delivery, taking leave and organizing accordingly. Despite this, the delivery was not ensured and no reliable solution was proposed. The last email from Mobellia was on Friday at 4:48 PM (before the 5 PM closing) and confirmed that the delivery was indeed scheduled for that day. However, over the weekend, no additional information was provided since the services do not work. The following Monday, no follow-up, no call, and no message were sent to try to correct the situation or propose an alternative. The most problematic aspect remains the total lack of proactivity from Mobellia. No spontaneous information, no serious follow-up: if I had not insisted myself, I would have received no information. During my exchanges, I was even told that I would be called back, which never happened. Furthermore, the tracking indicates incorrect information regarding a delivery on February 23, which raises questions about the quality of the logistical tracking and the consistency of the communicated data. To this day, I am still waiting for: a clear explanation of this delivery failure firm commitments for a reliable redelivery with a realistic time slot a reachable contact person on the day of delivery a refund of the incurred costs Such disorganization is hardly acceptable.
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Response from Mobellia
Hello,
We are sincerely sorry for this experience and completely understand your disappointment.
However, this was not your first order with us and, until now, we have always done everything possible to ensure that each delivery goes smoothly.
Regarding the delivery scheduled for 27/02, the date had indeed been confirmed in advance with the carrier. Unfortunately, they encountered an unforeseen event beyond our control, which caused this delay.
Contrary to what you indicate, we exchanged several times by email on 27/02 to closely monitor the situation and find a solution as quickly as possible. Your order was finally delivered on Monday, March 2.
We remain at your complete disposal and fully mobilized to ensure that this order brings you complete satisfaction.
Best regards,
The Mobellia team
We are sincerely sorry for this experience and completely understand your disappointment.
However, this was not your first order with us and, until now, we have always done everything possible to ensure that each delivery goes smoothly.
Regarding the delivery scheduled for 27/02, the date had indeed been confirmed in advance with the carrier. Unfortunately, they encountered an unforeseen event beyond our control, which caused this delay.
Contrary to what you indicate, we exchanged several times by email on 27/02 to closely monitor the situation and find a solution as quickly as possible. Your order was finally delivered on Monday, March 2.
We remain at your complete disposal and fully mobilized to ensure that this order brings you complete satisfaction.
Best regards,
The Mobellia team
J
Rating: 5 out of 5
This is the second time I order from MOBELLIA, no problem
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L
Rating: 5 out of 5
Completely satisfied with my purchase. Very fast delivery. Thank you.
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L
Rating: 5 out of 5
Quality products, fast and well-protected shipping
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L
Rating: 5 out of 5
Order, delivery, assembly and use were wonderful. Simple online order, ultra-fast delivery, very professional and friendly delivery person, super easy assembly, we are just waiting for the sun to use it!!!
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C
Rating: 5 out of 5
Fast delivery and well-packaged furniture.
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T
Rating: 5 out of 5
Top after-sales service.
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S
Rating: 5 out of 5
Very good product and customer satisfaction at the heart of their concerns
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P
Rating: 5 out of 5
Impeccable delivery
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L
Rating: 5 out of 5
Perfect service, delivery made before the indicated date
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B
Rating: 5 out of 5
Top
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C
Rating: 5 out of 5
good service, spectacular quality. recommendable.
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H
Rating: 4 out of 5
Good
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I
Rating: 1 out of 5
I didn't receive anything because the courier doesn't deliver bulky goods
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E
Rating: 5 out of 5
6 replacement chairs under warranty. I am satisfied with Mobellia's responsiveness
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J
Rating: 5 out of 5
Compliant (and beautiful) merchandise and impeccable delivery
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A
Rating: 5 out of 5
Products conform to the description
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R
Rating: 5 out of 5
Good quality material, Amalfi collection chairs, well-made welds and quality fabric. Extendable glass table from the Murano collection, very sturdy and convenient; all very well packaged and delivered on time. A flawless performance. Well done.
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R
Rating: 5 out of 5
Perfect
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N
Rating: 2 out of 5
After asking the services which protective cover would be suitable for my furniture purchase, following the response received, I ordered the said cover. But this cover does not fit my furniture (wrong dimensions). Moreover, I have not received a response for a possible exchange.!
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A
Rating: 5 out of 5
Sav at the top is very rare these days, honestly respect and thank you
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M
Rating: 5 out of 5
Very happy with your services, would recommend
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I
Rating: 5 out of 5
Meets the expectations I had.
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