/10
★★★★★
based on 4139 published reviews
★★★★★
based on 4139 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The theater has been great and the quality of the skewers too but we bought a poncho ideal for a gift and after two weeks they told us they were out of stock and we had to take another one and there was almost nothing in stock anymore.
Comprador Verificado
purchased on 09/01/2020
Translated review3/5
★★★☆☆
Arrived 2 days later than expected when the delivery time indicated was a fundamental factor for the purchase.
Comprador Verificado
purchased on 10/01/2020
Translated review3/5
★★★☆☆
The order was correct, but the management was regular. I ordered some products in particular and they were writing me by whatsapp because they were not clear exactly which model was the one I had ordered... Little clarity in the payment method "easy payment by card", which delays the order in general. In the end the order came out a week later, even with the Christmas holidays, not very efficient management.
Comprador Verificado
purchased on 23/12/2019
Translated review3/5
★★★☆☆
The transport company is very very bad...they do not bring you the order in the established time you go to the branch and it is so big chaos and disorder that you spend time and time waiting and in the end I had to take the car and go in search of the deliveryman to pick up my package.
Comprador Verificado
purchased on 12/12/2019
Translated review3/5
★★★☆☆
Hi, I'm giving 3 stars because when I received the package they made me pay an amount that I didn't even expect to have to pay since the supposed shipping costs had already been charged to me along with the price of the package. Even so, the material arrived in perfect condition and I loved it but I was annoyed to have to pay more.
Comprador Verificado
purchased on 13/10/2019
Translated review Answer from Mundo-Surf
Hello Aaron, what you have been charged upon delivery of the package are the taxes of the Canary Islands (IGIC, 7% of the invoice), and customs charges. If you look at the payment page, you do not pay us the VAT and when you choose the carrier "correos", we indicate that you will have to pay these expenses IGIC and customs upon delivery of the package. Enjoy your new bodyboard! Regards Sebas
2/5
★★☆☆☆
We ordered some keels that were delivered on time but did not come with the screws to attach them and we could not mount them until we got some, that is to say that in my opinion the order was incomplete. Best regards.
Comprador Verificado
purchased on 08/10/2019
Translated review Answer from Mundo-Surf
Hi izaskun, the screws never come with the fins. Normally you have the screws on your surfboard, but if not we sell them: https://www.mundo-surf.com/es/materiales-reparar-tablas-de-surf/392-tornillo-de-surf-fcs-metrica-us-8400000131018.html Regards Sebas
3/5
★★★☆☆
The customer service is very good. However, I received my board two weeks after my purchase, although it should have been 3 or 4 days for Low Countries. Also, the package received downloads and it shows on the board.
Comprador Verificado
purchased on 08/08/2019
Translated review Answer from Mundo-Surf
Hello olivier, sorry for the delay in the delivery of your order, in the month of August, our carrier for Europe has fewer trucks, and the links from one country to another take longer. Regards, Sebas
2/5
★★☆☆☆
The order arrived very late.
Comprador Verificado
purchased on 31/07/2019
Translated review Answer from Mundo-Surf
Hi ignacio, sorry for the delay, as we have spoken by mail, we could have gone faster in resolving the problems, Greetings, Sebas
3/5
★★★☆☆
The fins squeeze me unbearably tight
Comprador Verificado
purchased on 11/06/2019
Translated review Answer from Mundo-Surf
Hi Sebastian, remember that you have 100 days to return a product, 30 days if it is a discounted product! Regards, Sebas
3/5
★★★☆☆
The package was opened
Comprador Verificado
purchased on 02/01/2019
Translated review Answer from Mundo-Surf
Hi Susana, Sorry for the inconvenience, we have pointed it out to the carrier, I'm glad you are not missing any products. greetings Sebas
3/5
★★★☆☆
When ordering with the application has been sent to an old address that appeared in my user account, impossible to recover the order, so I have not received it this time, other purchases everything has been perfect, but this time there has been no solution to the problem.
Comprador Verificado
purchased on 14/12/2018
Translated review Answer from Mundo-Surf
Hello Eduardo, Sorry for the inconvenience, the APP pulls from the same addresses as the web, I recommend that you delete this address so it does not happen again. Greetings Sebas
3/5
★★★☆☆
I made a size error in my order, the site is not easy when you don't know it.
Acheteur Vérifié
purchased on 13/12/2018
Translated review Answer from Mundo-Surf
Hello Colette, Sorry for the inconvenience, we are continuing to work to make the site as simple and ergonomic as possible! Best regards Sébastien
2/5
★★☆☆☆
Although they made a point of telling me they were out of stock and it would arrive a few days late, it was delayed quite a bit longer.... I didn't get a chance to take it with me on a planned trip. Overall VERY CONTENT with this site, I always shop with them but this time it went a bit wrong.
Comprador Verificado
purchased on 18/10/2018
Translated review Answer from Mundo-Surf
Hello Ermengol and sorry for the delay, we had run out of Solarez, and the distributor was also out of stock. We have taken longer than expected to restock... Best regards and sorry for the inconvenience.
2/5
★★☆☆☆
I put that rating because the order I placed had it in stock and it was not. I chose another one and it took me more than three days to arrive.
Comprador Verificado
purchased on 05/10/2018
Translated review Answer from Mundo-Surf
Hi Sergio, Indeed, due to an inventory error we have lost 2 days in the preparation of your package, we apologize for them.
These mismatches between computer stock and actual stock are rare, but they happen sometimes, we are sorry for the delay that has involved in your order. Regards Laura
These mismatches between computer stock and actual stock are rare, but they happen sometimes, we are sorry for the delay that has involved in your order. Regards Laura
3/5
★★★☆☆
Good . Advised
Comprador Verificado
purchased on 11/09/2018
Translated review3/5
★★★☆☆
Internet
Comprador Verificado
purchased on 25/09/2018
Translated review3/5
★★★☆☆
Good, although the carrier was delayed a few days.
Comprador Verificado
purchased on 24/09/2018
Translated review2/5
★★☆☆☆
I think they take too long in shipping, ideally 2 or 5 days and delivery of the product one day after payment, thank you.
Comprador Verificado
purchased on 13/08/2018
Translated review Answer from Mundo-Surf
Hello Luis Miguel and thank you for your order, the issue of shipping to the Canary Islands is slow if we want to offer an economical and affordable price. To be able to deliver to the Canary Islands in 2-5 days, you have to go through a private carrier and send the goods by plane. Nothing more than DUA is 50, plus at least 40-50 shipping costs. For this reason we do not even offer this option. It is true that the postal service is slow, but for the price it is the most profitable. Regards Laura
3/5
★★★☆☆
I bought a children's suit and it said that they would send it to me in 24 hours if I ordered it before ...., but NO, it should have arrived on Friday and it arrived on Monday.
Comprador Verificado
purchased on 09/08/2018
Translated review Answer from Mundo-Surf
Hi Igor, Sorry for the late day, we hope you continue to trust us for your future purchases. We have added shipping options, you can now choose between MRW, ASM and Sending.Regards Sebas
3/5
★★★☆☆
Very good and accessible
Comprador Verificado
purchased on 19/07/2018
Translated review