/10
★★★★★
based on 77904 reviews published
★★★★★
based on 77904 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The delivery time was not respected and one of the products leaked completely in the box.
Duguet V.
purchased on 29/08/2023
Translated review
3
/5
★★★☆☆
1 week of use and no improvement
Michelle I.
purchased on 24/08/2023
Translated review
3
/5
★★★☆☆
Quite satisfied with my purchase. now I just have to wait for the results.
Stephanie S.
purchased on 23/08/2023
Translated review
2
/5
★★☆☆☆
The brush offered with the order loses all its bristles
Audrey D.
purchased on 22/08/2023
Translated review
3
/5
★★★☆☆
Good evening disappointed with my order the parcel arrived on my island, with delivery charges to pay when you had said that delivery was free...Disappointed Thank you cordially...
Francina O.
purchased on 19/08/2023
Translated review
3
/5
★★★☆☆
The donkey's milk soap strips and dries the skin, so be careful how you use it, the oil-free cream is comfortable, but the precious cream has a bad smell, so it's very unpleasant to apply to the face. I just regret buying this cream.
Nathalie R.
purchased on 16/08/2023
Translated review
3
/5
★★★☆☆
I ordered 2 batches of 2 soaps with 1 brush offered and I only received one brush when I should have received 2 and I had to offer the 2nd batch so moderately satisfied.
Colette D.
purchased on 23/07/2023
Translated review
3
/5
★★★☆☆
The soap is fine, but the brush is FUIIIIIR! The bristles on the brush fall off one after the other, really poor quality.
Manon T.
purchased on 11/08/2023
Translated review
2
/5
★★☆☆☆
My previous order was missing 2 products and I was never reimbursed.
Caroline D.
purchased on 10/08/2023
Translated review
2
/5
★★☆☆☆
It's very early to be able to say
Hadjer G.
purchased on 09/08/2023
Translated review
2
/5
★★☆☆☆
I did not receive my full order
Fatumata T.
purchased on 09/08/2023
Translated review
2
/5
★★☆☆☆
Different soap. Some irritations
Fanny M.
purchased on 07/08/2023
Translated review
3
/5
★★★☆☆
I've been using pin up secret facials for almost 2 years and I'm really happy with the results, my face has fewer blemishes, I have a few pimples that come in sometimes but they go away quickly but otherwise I have practically no more blemishes that spoil my face. My face is clean and luminous since I've been using them and I don't even need to apply foundation when I go out...I'm really very satisfied and I think I'd use them for life. On the other hand, the price is a bit high despite the influencer promo codes.
Nikita C.
purchased on 08/08/2023
Translated review
3
/5
★★★☆☆
Order received promptly within the time indicated,
Elise P.
purchased on 02/08/2023
Translated review
2
/5
★★☆☆☆
A product where the Pin-up secret label is half peeled off Another one leaked in the parcel And a 3rd one didn't have the transparent security sticker.
Corinne R.
purchased on 31/07/2023
Translated review
2
/5
★★☆☆☆
I ordered three copies of the oil-free cream and received 3 copies of the goat's milk soap. Although the latter is a very good product, it is not at all what I ordered. My email to warn of this error remains unanswered ..... I have finished my oil-free cream and cannot continue with the new one ..... I am extremely disappointed...
Ludivine C.
purchased on 26/07/2023
Translated review
2
/5
★★☆☆☆
Excellent product
Vanessa J.
purchased on 02/08/2023
Translated review
3
/5
★★★☆☆
Satisfied
Laurence L.
purchased on 28/07/2023
Translated review
3
/5
★★★☆☆
I asked for home delivery, and I had to pick up my parcel at a Chronopost relay 12 kms from where I live.
Corinne L.
purchased on 30/07/2023
Translated review
3
/5
★★★☆☆
Disappointed with my parcel I did not receive my precious cream but another product which I sent back.Still waiting to receive my precious cream.
Isabelle D.
purchased on 30/07/2023
Translated review
2
/5
★★☆☆☆
I've been ordering from your site for a few years now, but my parcel cost 46€ and I had to pay 25€ in customs fees. This is independent of your company, I understand, but even though I love your products and find them very effective, if I can't find them in a pharmacy on Reunion Island, I'll have to find another product.
Gaëlle H.
purchased on 31/07/2023
Translated review
2
/5
★★☆☆☆
I requested home delivery and received it at a post office far from my home. I had to go by car, queue etc... Even though I asked for home delivery. It's a shame, it spoils the experience !!!!!!!!!!!!!!
Karima D.
purchased on 27/07/2023
Translated review
3
/5
★★★☆☆
I like the packaging
Marième B.
purchased on 26/07/2023
Translated review
3
/5
★★★☆☆
I'm very happy with the soap and the oil-free cream, but the brush has lost its bristles since the first use and every time. I must admit I'm disappointed by this article, because for the price I was expecting a better quality product.
Caroline R.
purchased on 25/07/2023
Translated review
2
/5
★★☆☆☆
Received defective product (pierced lid). Customer service contacted but the promotional code was never sent by customer service.
Alicia D.
purchased on 23/07/2023
Translated review
3
/5
★★★☆☆
Impersonal parcel
Manon M.
purchased on 21/07/2023
Translated review
2
/5
★★☆☆☆
The gift was missing, and the only compensation is a discount on a future purchase.
Nadia K.
purchased on 18/07/2023
Translated review
2
/5
★★☆☆☆
I wrote to them to express my disappointment with the composition of the oil-free cream, but they never bothered to reply... composition of products really to be avoided!
Rébéca G.
purchased on 18/07/2023
Translated review
2
/5
★★☆☆☆
Always happy with my orders... however my soap arrived broken. I was unable to make a claim, as the box had...
Sherley P.
purchased on 17/07/2023
Translated review
2
/5
★★☆☆☆
Parcel still not received despite an order placed in mid-July. I had to contact customer service to be told that they were opening a dispute with the delivery service and that I would have a return within a further 15 days. This isn't my first order, so far I've been very happy with their service, but I'm a bit disappointed with this latest experience.
Célia F.
purchased on 13/07/2023
Translated review