/10
★★★★★
based on 77566 reviews published
★★★★★
based on 77566 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Order received promptly but one item was missing from my parcel. And out of concern for the environment, I could pick up this item free of charge by reordering. I think this is a bit unfair... because I paid 83.33€ for this order and, conversely, if I only paid half price for an order received, I'm not sure the company would like that. In short, disappointed 🙁
Nathalie F.
purchased on 05/12/2023
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3
/5
★★★☆☆
Incomplete order then defective item
Blandine B.
purchased on 05/12/2023
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2
/5
★★☆☆☆
Product received damaged
Anouk D.
purchased on 03/12/2023
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2
/5
★★☆☆☆
I ordered a soap box and did not receive it.
Pinet L.
purchased on 02/12/2023
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2
/5
★★☆☆☆
I've noticed that the goat's milk soap product has much less milk than the first purchase and I'm very disappointed. Yet I bought this soap again without finishing the first one and comparing them.
Lisa P.
purchased on 01/12/2023
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3
/5
★★★☆☆
Drying product
Nadia D.
purchased on 25/11/2023
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2
/5
★★☆☆☆
A missing product and still no news
Aurélie S.
purchased on 26/11/2023
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3
/5
★★★☆☆
Parcel received quickly, products always at the top except that I ordered 2 soaps, I received only one, I made the dispute, sent photos and videos and I have no more news, disappointed with the SAV.
Adeline B.
purchased on 28/11/2023
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3
/5
★★★☆☆
The oil-free cream is really good, but the glass bottle is not ideal. There's a lot of cream left in the bottle. The angles inside the bottle should be rounded to make it easier to extract the cream and reduce waste. Several cartons of the oil-free cream were damaged, which is inconvenient if you want to give them as gifts. But the products are great.
Karin G.
purchased on 24/11/2023
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3
/5
★★★☆☆
The box is pretty, I haven't tested the product yet but the parcel arrived very late and I didn't even receive an apology I think that's the least I can do.
Assia C.
purchased on 26/11/2023
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3
/5
★★★☆☆
I had allergies because of the soap so I stopped using it but the rest I would see with time.
Millithia B.
purchased on 23/11/2023
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3
/5
★★★☆☆
I paid the shipping costs to have my order in 48h and I received it more than 10 days later. Disappointed by this service m1is very good product.
Stéphanie P.
purchased on 20/11/2023
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3
/5
★★★☆☆
Unfortunately I did not receive my complete order.
Alyson A.
purchased on 27/11/2023
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2
/5
★★☆☆☆
Defective packaging affected product
Celeste A.
purchased on 27/11/2023
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2
/5
★★☆☆☆
Having tested the peel several times, I'd like to give my opinion on this one. I'm disappointed because this "gel" is nothing like a scrub. You can see lumps appearing that look like dead skin, but it's not dead skin at all, it's just a component that changes texture on contact with the skin and heat. I won't be buying this product again.
Sabrina O.
purchased on 12/11/2023
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2
/5
★★☆☆☆
I was missing an item in my package and had to go through a lot of hoops to get my missing item. This was a really bad experience for me. I do not recommend the pin-up secret website.
Chrystel D.
purchased on 25/11/2023
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3
/5
★★★☆☆
Hidden customs duties
Fabio B.
purchased on 24/11/2023
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3
/5
★★★☆☆
Products received promptly. as ordered.
Patricia D.
purchased on 23/11/2023
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3
/5
★★★☆☆
Product lived up to my expectations, although the packaging was damaged, this was a Christmas present...
Sallynger R.
purchased on 23/11/2023
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3
/5
★★★☆☆
Very fast and perfect delivery! I am very happy with my order . Thank you 🤩
Geraldine R.
purchased on 24/11/2023
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2
/5
★★☆☆☆
I received a defective product and no one answered my email.
Victoria L.
purchased on 23/11/2023
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3
/5
★★★☆☆
I received my parcel, but they made a mistake with one of the products, but I'm sure they'll find a solution.
Marine B.
purchased on 22/11/2023
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3
/5
★★★☆☆
Happy with my products that's for sure 😉 On the other hand coli not complete. Too bad 10€ for a soap box 😕
Yannick C.
purchased on 20/11/2023
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2
/5
★★☆☆☆
I have not yet received my delivery
Rajaa L.
purchased on 07/11/2023
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2
/5
★★☆☆☆
They forgot the soap box in my parcel ... and they didn't send it back.
Pauline A.
purchased on 17/11/2023
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3
/5
★★★☆☆
My order arrived with two products missing - an error on the part of pin-up secret and no commercial gesture.
Tania A.
purchased on 19/11/2023
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3
/5
★★★☆☆
Delivery is fast, but my parcel was not delivered to the right letterbox. It is unpleasant to waste time going around the neighborhood to find your package. I was satisfied with the products.
Stéphanie L.
purchased on 14/11/2023
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3
/5
★★★☆☆
Good products but a soap box was missing. I received one of the 2 I ordered. Would it be possible to send me one. Thank you very much.
Veronique K.
purchased on 14/11/2023
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2
/5
★★☆☆☆
I have not received my order in full.
Romane P.
purchased on 13/11/2023
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2
/5
★★☆☆☆
I have not received my parcel
Bernice M.
purchased on 11/11/2023
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