/10
★★★★★
based on 77502 reviews published
★★★★★
based on 77502 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Good reception of ordered products
Naouel B.
purchased on 26/01/2024
Translated review
3
/5
★★★☆☆
I took the soap, the day cream and the cleansing milk. The mouse soap washes the face well, but I don't like the smell at all. The day cream moisturizes well, but I also don't like the smell at all, and I don't know if I'm going to finish it.
Sylvie D.
purchased on 24/01/2024
Translated review
3
/5
★★★☆☆
The soap is great but the cream doesn't moisturize my face enough in the morning and neither does the oil, which is a shame because the oil smells really good. The peeling ok
Véronique L.
purchased on 20/01/2024
Translated review
2
/5
★★☆☆☆
Order has not yet arrived or has apparently been lost
Jana H.
purchased on 20/01/2024
Translated review
2
/5
★★☆☆☆
I have a real physical mailing address that all parcel services know, but not Pinup Secret's shipping department. So I can't place >orders to my address and have to find another address from friends. Furthermore, I cannot reset my password. It does ask for the registered email address for a password reset link. But there is definitely no email with the reset link.
Manuel S.
purchased on 12/01/2024
Translated review
2
/5
★★☆☆☆
Products were missing from my order, although there was a written apology, this was not necessarily customer-friendly.
Melanie S.
Translated review
2
/5
★★☆☆☆
I bought the goat's milk soap after seeing how many people successfully treat their reddened skin etc. Unfortunately, it doesn't help me at all. Unfortunately, it doesn't help me at all. If I leave it on a little longer, my skin also starts to burn. I wouldn't buy it again.
Maren H.
Translated review
3
/5
★★★☆☆
The lid of the Crème sans Huile always pops open. For 29 euros without a code, this should be solved a little better. The feeling on the skin after use is also not what I expected. The goat's milk soap is super pleasant and very economical.
Nina H.
Translated review
2
/5
★★☆☆☆
Unfortunately, the order has not yet arrived
Ilonka W.
purchased on 16/01/2024
Translated review
2
/5
★★☆☆☆
My peeling gel is lumpy and crumbly. I rather suspect that it was expired. It's a shame that these are not inexpensive products.
Isabeau B.
Translated review
3
/5
★★★☆☆
Delivery via GLS was unsatisfactory
Alexandra V.
Translated review
2
/5
★★☆☆☆
It may work for some, but for me the goat's milk soap is far too drying (despite having oily/mixed skin). It destroyed my skin barrier a little, even though I diligently applied the matching cream (Creme Sans Huile) afterwards. The cream also rolled off if I didn't want to use it on its own (without any other potential cream or serum). But what is great is the scent of the products.
Bianca K.
Translated review
2
/5
★★☆☆☆
Product is great - but poor customer service
Tanjsa S.
Translated review
3
/5
★★★☆☆
The product arrived and was as expected. However, the entire exchange of information after the order was only in French, so I couldn't understand anything without an additional translator. If the ordering process works in German or English, it would also make sense to send further emails in these languages.
William M.
Translated review
3
/5
★★★☆☆
Parcel received very quickly, excellent product
Morgane L.
purchased on 12/01/2024
Translated review
3
/5
★★★☆☆
The lids of the Creme Sans Huile bottles cannot be closed properly on any flat surface. They keep going up so that the lid only sits on top each time. This is particularly inconvenient when you are out and about and have the cream in your bag, as the lid then falls off every time and the bottle lies open in the bag. However, the product itself is highly recommended.
Kim L.
purchased on 08/01/2024
Translated review
2
/5
★★☆☆☆
Unfortunately, one product was missing and I couldn't reach anyone by phone.
Alena M.
Translated review
2
/5
★★☆☆☆
I am generally satisfied, great products! I've been ordering for a long time. One product was missing from a delivery and I didn't get a replacement. Instead, I had to "prove" in a complicated way that something was missing. As if I was missing a foot cream...
Nina Elisabeth K.
Translated review
2
/5
★★☆☆☆
Not for me. My skin couldn't cope with it.
Milica P.
Translated review
3
/5
★★★☆☆
Too bad there's no support for putting soap on it ... it stings the eyes ... there's better goat's milk soap.
Océane G.
purchased on 05/01/2024
Translated review
3
/5
★★★☆☆
I find that the storage boxes for the teint précieux soap are not at all practical. I'm disappointed, I expected better.
Ludivine P.
purchased on 17/12/2023
Translated review
3
/5
★★★☆☆
I didn't receive the whole package, one of the creams was forgotten and I only received it once instead of twice.
Paulina O.
purchased on 14/12/2023
Translated review
3
/5
★★★☆☆
Disappointed with the format of the products ... I would have liked to have the small brush or the box for the soap ...
Camille M.
purchased on 13/12/2023
Translated review
2
/5
★★☆☆☆
I ordered a make-up remover, which I haven't received. I contacted the after-sales service, but they didn't reply. It's not the first time I've ordered from them. I've always been satisfied. Disappointing
Sabine R.
purchased on 05/12/2023
Translated review
2
/5
★★☆☆☆
Product received not the one ordered i had FAI an email to have an exchange and never UE of answer
Johanna B.
purchased on 07/12/2023
Translated review
2
/5
★★☆☆☆
Order not in conformity with what I validated
Elodie C.
purchased on 05/12/2023
Translated review
2
/5
★★☆☆☆
I ordered the soap with its box and I only received the brain and instead of sending it back to me I was given a promo code. I find this disappointing: you pay for something you don't receive.
Yamina T.
purchased on 06/12/2023
Translated review
3
/5
★★★☆☆
Order received promptly but one item was missing from my parcel. And out of concern for the environment, I could pick up this item free of charge by reordering. I think this is a bit unfair... because I paid 83.33€ for this order and, conversely, if I only paid half price for an order received, I'm not sure the company would like that. In short, disappointed 🙁
Nathalie F.
purchased on 05/12/2023
Translated review
3
/5
★★★☆☆
Incomplete order then defective item
Blandine B.
purchased on 05/12/2023
Translated review
2
/5
★★☆☆☆
Product received damaged
Anouk D.
purchased on 03/12/2023
Translated review