/10
★★★★★
based on 77516 reviews published
★★★★★
based on 77516 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My parcel is missing the oil-free cream
Sandrine V.
purchased on 06/09/2024
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1
/5
★☆☆☆☆
Order not received after 10 days and no action from them.
Estelle U.
purchased on 06/09/2024
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1
/5
★☆☆☆☆
I never received my order.
Marine B.
purchased on 06/09/2024
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1
/5
★☆☆☆☆
Package well received Product in process
Corinne D.
purchased on 08/09/2024
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1
/5
★☆☆☆☆
I didn't get the mist when it said I would, so I got a makeup remover instead.
Sophie S.
purchased on 06/09/2024
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1
/5
★☆☆☆☆
Order not received
Elodie T.
purchased on 09/09/2024
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1
/5
★☆☆☆☆
Hello. I am disappointed because I did not receive the entire order. Best regards.
Aurelie N.
purchased on 09/09/2024
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1
/5
★☆☆☆☆
I have not received my order in full
Laura B.
purchased on 08/09/2024
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1
/5
★☆☆☆☆
0 stars because I got a rash and have already arranged for a refund.
Sophie S.
purchased on 08/09/2024
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1
/5
★☆☆☆☆
I haven't received my order and I'm filing a dispute ...
Line J.
purchased on 08/09/2024
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1
/5
★☆☆☆☆
Very poor customer service, you don't get an answer when you ask. Returns at your own expense and very confusing and the link to the return address doesn't work. And that at the price. Thank you, once and never again
Bianca N.
purchased on 08/09/2024
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1
/5
★☆☆☆☆
Parcel cannot be found
Laura V.
purchased on 02/09/2024
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1
/5
★☆☆☆☆
. The order has still not arrived after 3 weeks.
Mira D.
purchased on 26/08/2024
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1
/5
★☆☆☆☆
Goods not received!!!!!! Money not returned!!!!
Inga T.
purchased on 03/09/2024
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1
/5
★☆☆☆☆
Unfortunately, the product has still not arrived by post...
Jennifer V.
purchased on 02/09/2024
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1
/5
★☆☆☆☆
I have not received my item.
Bianka A.
purchased on 04/09/2024
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1
/5
★☆☆☆☆
Broken goods received
Sherin P.
purchased on 04/09/2024
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1
/5
★☆☆☆☆
Skin became blemished
Jennifer B.
purchased on 03/09/2024
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1
/5
★☆☆☆☆
I have not received my order
Margarita L.
purchased on 03/09/2024
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1
/5
★☆☆☆☆
The soap dries out the skin considerably and leaves it feeling tight. It does not suit my sensitive skin. The product is better suited to thicker skin.
Mathilde V.
purchased on 23/07/2024
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1
/5
★☆☆☆☆
I placed my order 2 weeks ago. Unfortunately, I still haven't received my order. DPD only tried to deliver the order once, after closing time, at the NKD store. After that it probably went back to the seller. Unfortunately, Pinup Secret has not sent a new order and is in contact with DPD. Unfortunately, they have 30 days to respond. Really annoying. Paid for the goods and still have to wait weeks for my cream. Very dissatisfied with the process.
Anne M.
purchased on 03/09/2024
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1
/5
★☆☆☆☆
When I received my order, I was missing a product I had purchased (set of secret teint précieux soap with soap box, but soap box never received). I wrote to customer service who never replied... Very disappointing experience.
Justine P.
purchased on 02/09/2024
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1
/5
★☆☆☆☆
Wrong order
Angiie T.
purchased on 30/08/2024
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1
/5
★☆☆☆☆
I am not satisfied because I did not receive my order despite
Ayoub H.
purchased on 28/08/2024
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1
/5
★☆☆☆☆
Since I've been using the soap, I've had lots and lots of pimples appearing on my face. I normally have a blemish-free face, so I bought it to use a "quality" soap.
Madison G.
purchased on 28/08/2024
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1
/5
★☆☆☆☆
I didn't receive my order and I don't know why. I would like a refund or to return my order.
Safa A.
purchased on 27/08/2024
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1
/5
★☆☆☆☆
The parcel arrived at the wrong address
Frederique C.
purchased on 27/08/2024
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1
/5
★☆☆☆☆
Never received my order.
Julia W.
purchased on 26/08/2024
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1
/5
★☆☆☆☆
My order has still not arrived for two weeks and unfortunately I am not receiving any updates on the order status
Lena H.
purchased on 25/08/2024
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1
/5
★☆☆☆☆
I am absolutely not satisfied with the customer service. And I wouldn't order from them again.
Ina R.
purchased on 26/08/2024
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