/10
★★★★★
based on 69916 published reviews
★★★★★
based on 69916 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
An item is missing from my order and customer service is not responding.
Alexia D.
purchased on 09/10/2023
Translated review1/5
★☆☆☆☆
Missing a product
Virginie T.
purchased on 11/10/2023
Translated review1/5
★☆☆☆☆
I ordered the 138€ set 3 times ... I also bought the soap holder 3 times in order to have a complete set for Christmas gifts, and when I received my package it was missing the 3 soaps included in the initial 138€ set!!!! If you're going to offer sets, you might as well have them in stock.... Rather than putting them together for each order! Really disappointed... especially for the amount of products I ordered.
Clara L.
purchased on 07/10/2023
Translated review1/5
★☆☆☆☆
For my part, it didn't work and I got even more pimples.
Elina L.
purchased on 10/10/2023
Translated review1/5
★☆☆☆☆
Catastrophic. I tried to make excuses for this product by saying that other factors could explain the state of my skin. But I'm forced to admit that these factors had never caused such a result on my face. It felt like a swarm of bees had savagely attacked me.
Dounia C.
purchased on 03/10/2023
Translated review1/5
★☆☆☆☆
I haven't received my order
Dayana S.
purchased on 06/10/2023
Translated review1/5
★☆☆☆☆
To date, I still haven't received my order. I'm told it's a problem with the post office and that a claim has been opened (processing time between 15 days and 3 weeks). In the meantime, no solution has been found and I still don't have my products!
Justine E.
purchased on 09/10/2023
Translated review1/5
★☆☆☆☆
I never received it I requested a return of my parcel or a refund
Linda A.
purchased on 04/10/2023
Translated review1/5
★☆☆☆☆
I haven't seen the promised results...
Mariam D.
purchased on 03/10/2023
Translated review1/5
★☆☆☆☆
.
Salima A.
purchased on 04/10/2023
Translated review1/5
★☆☆☆☆
Half of my products are missing, I am waiting for a return
Khedidja M.
purchased on 03/10/2023
Translated review1/5
★☆☆☆☆
I've been ordering the oil-free cream and soap for several years now, and it's been 2x since the push button on the oil-free cream didn't work, so I'm forced to use the old one.
Elisa C.
purchased on 02/10/2023
Translated review1/5
★☆☆☆☆
My order was missing a product. Impossible to get a refund or to receive the product. Very disappointed.
Marion D.
purchased on 04/10/2023
Translated review1/5
★☆☆☆☆
Even more buttons than before
Cynthia H.
purchased on 05/10/2023
Translated review1/5
★☆☆☆☆
I did not open all the boxes of my order when I received it but yesterday I wanted to make a mask and once the box opened the inside of the box wet u'e once the skin opened the plastic inside was already opened so the water was out of the box that's why it was wet really disappointed for the.mask
Ilham S.
purchased on 02/10/2023
Translated review1/5
★☆☆☆☆
Super product for the essential box but when I make contact because I am missing a product purchased next to the box I am sent back to colissimo because the weight of the package left with them and normal but the package was unopened when I received it and colissimo tells me to check with my order site. No refund or return for the missing product.
Cindy M.
purchased on 03/10/2023
Translated review1/5
★☆☆☆☆
Hello, Since 2023 the brand has changed the composition of its goat's milk soap, which I find really disappointing given its effectiveness before that date.
Zahoua B.
purchased on 03/09/2023
Translated review1/5
★☆☆☆☆
My order is missing one product, no news from the brand!
Linda H.
purchased on 01/10/2023
Translated review1/5
★☆☆☆☆
I had my order delivered to a relay point. I received a text message on 06.10 to pick it up. Being away for the weekend, I couldn't make it. When I went to pick it up on 14.10 it was gone. And the owners of your relay point were very unpleasant.
Sophie H.
purchased on 29/09/2023
Translated review1/5
★☆☆☆☆
I have not received the parcel
Camélia B.
purchased on 25/09/2023
Translated review