9.3/10
★★★★★
based on 69916 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
An item is missing from my order and customer service is not responding.
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Alexia D.(acheteur vérifié)
purchased on 09/10/2023 
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1/5
★☆☆☆☆
Missing a product
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Virginie T.(acheteur vérifié)
purchased on 11/10/2023 
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1/5
★☆☆☆☆
I ordered the 138€ set 3 times ... I also bought the soap holder 3 times in order to have a complete set for Christmas gifts, and when I received my package it was missing the 3 soaps included in the initial 138€ set!!!! If you're going to offer sets, you might as well have them in stock.... Rather than putting them together for each order! Really disappointed... especially for the amount of products I ordered.
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Clara L.(acheteur vérifié)
purchased on 07/10/2023 
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1/5
★☆☆☆☆
For my part, it didn't work and I got even more pimples.
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Elina L.(acheteur vérifié)
purchased on 10/10/2023 
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1/5
★☆☆☆☆
Catastrophic. I tried to make excuses for this product by saying that other factors could explain the state of my skin. But I'm forced to admit that these factors had never caused such a result on my face. It felt like a swarm of bees had savagely attacked me.
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Dounia C.(acheteur vérifié)
purchased on 03/10/2023 
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1/5
★☆☆☆☆
I haven't received my order
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Dayana S.(acheteur vérifié)
purchased on 06/10/2023 
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1/5
★☆☆☆☆
To date, I still haven't received my order. I'm told it's a problem with the post office and that a claim has been opened (processing time between 15 days and 3 weeks). In the meantime, no solution has been found and I still don't have my products!
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Justine E.(acheteur vérifié)
purchased on 09/10/2023 
Translated review
1/5
★☆☆☆☆
I never received it I requested a return of my parcel or a refund
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Linda A.(acheteur vérifié)
purchased on 04/10/2023 
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1/5
★☆☆☆☆
I haven't seen the promised results...
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Mariam D.(acheteur vérifié)
purchased on 03/10/2023 
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1/5
★☆☆☆☆
.
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Salima A.(acheteur vérifié)
purchased on 04/10/2023 
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1/5
★☆☆☆☆
Half of my products are missing, I am waiting for a return
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Khedidja M.(acheteur vérifié)
purchased on 03/10/2023 
Translated review
1/5
★☆☆☆☆
I've been ordering the oil-free cream and soap for several years now, and it's been 2x since the push button on the oil-free cream didn't work, so I'm forced to use the old one.
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Elisa C.(acheteur vérifié)
purchased on 02/10/2023 
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1/5
★☆☆☆☆
My order was missing a product. Impossible to get a refund or to receive the product. Very disappointed.
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Marion D.(acheteur vérifié)
purchased on 04/10/2023 
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1/5
★☆☆☆☆
Even more buttons than before
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Cynthia H.(acheteur vérifié)
purchased on 05/10/2023 
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1/5
★☆☆☆☆
I did not open all the boxes of my order when I received it but yesterday I wanted to make a mask and once the box opened the inside of the box wet u'e once the skin opened the plastic inside was already opened so the water was out of the box that's why it was wet really disappointed for the.mask
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Ilham S.(acheteur vérifié)
purchased on 02/10/2023 
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1/5
★☆☆☆☆
Super product for the essential box but when I make contact because I am missing a product purchased next to the box I am sent back to colissimo because the weight of the package left with them and normal but the package was unopened when I received it and colissimo tells me to check with my order site. No refund or return for the missing product.
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Cindy M.(acheteur vérifié)
purchased on 03/10/2023 
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1/5
★☆☆☆☆
Hello, Since 2023 the brand has changed the composition of its goat's milk soap, which I find really disappointing given its effectiveness before that date.
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Zahoua B.(acheteur vérifié)
purchased on 03/09/2023 
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1/5
★☆☆☆☆
My order is missing one product, no news from the brand!
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Linda H.(acheteur vérifié)
purchased on 01/10/2023 
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1/5
★☆☆☆☆
I had my order delivered to a relay point. I received a text message on 06.10 to pick it up. Being away for the weekend, I couldn't make it. When I went to pick it up on 14.10 it was gone. And the owners of your relay point were very unpleasant.
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Sophie H.(acheteur vérifié)
purchased on 29/09/2023 
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1/5
★☆☆☆☆
I have not received the parcel
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Camélia B.(acheteur vérifié)
purchased on 25/09/2023 
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