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S
Rating: 5 out of 5
Easy order, serious site and detailed explanations, online delivery with scheduling and good service in general. Quality product.
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 742 published reviews
Summary of reviews
Plantin consistently delivers on quality and reliability, with many mentions of fast, careful shipping and products that meet or exceed descriptions. Customers highlight professional advice, top packaging, and smooth, same-day or fast delivery, contributing to a trustworthy shopping experience. The store is praised for excellent service, dependable delivery timelines, and strong overall value, with repeated satisfaction across repeated orders and recommendations.
All reviews
D
Rating: 5 out of 5
Very beautiful and fragrant truffles Thank you.
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J
Rating: 5 out of 5
Fast service and quality products
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J
Rating: 5 out of 5
Beautiful truffles! Well arrived, immediate tasting, I am delighted, I will recommend
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I
Rating: 5 out of 5
Fast and timely delivery. This year the truffles were superb.
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D
Rating: 5 out of 5
completely satisfied and amazed by the speed of preparation and shipping (order from Sunday, delivered on Tuesday morning!)
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J
Rating: 1 out of 5
Really very disappointing for the price, in taste it is practically impossible to guess that they are truffles. Despite a price of around 1300€ per kg delivered to the house!
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Response from Plantin
Hello,
We are sincerely sorry to hear that the aromatic intensity did not meet your expectations, especially considering the price involved.
Since truffles are a natural and living product, their taste and aroma can vary depending on their maturity, the harvest period, and the conditions of storage after receipt. Our truffles are selected and controlled with care in our workshops, but some variations unfortunately remain possible.
We fully understand your disappointment and take your feedback seriously.
If you wish, we can discuss this matter (usage advice, exchange, or other).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sincerely sorry to hear that the aromatic intensity did not meet your expectations, especially considering the price involved.
Since truffles are a natural and living product, their taste and aroma can vary depending on their maturity, the harvest period, and the conditions of storage after receipt. Our truffles are selected and controlled with care in our workshops, but some variations unfortunately remain possible.
We fully understand your disappointment and take your feedback seriously.
If you wish, we can discuss this matter (usage advice, exchange, or other).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
J
Rating: 5 out of 5
THANK YOU!
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S
Rating: 5 out of 5
Super product
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O
Rating: 5 out of 5
Perfect delivery, high quality products
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J
Rating: 5 out of 5
THESE TRUFFLES ARE EXCELLENT, EXTRA AROMA
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M
Rating: 5 out of 5
Excellent product, perfect delivery
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C
Rating: 5 out of 5
Products very well packaged and very very good
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L
Rating: 1 out of 5
Very excited to be able to eat a quality black truffle from Périgord 52€ for 30g Fast and careful shipping but once unpacked no aroma just a smell of vinegar I try to contact by phone, chat, and email I have never received any response Really very disappointed and I do not recommend at all the oil is great but the fresh truffle zero
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Response from Plantin
Hello,
We are sincerely sorry to hear about your disappointment regarding the fresh truffle received, especially considering the expectation and the price involved.
Our black truffles from Périgord are harvested, prepared, and shipped fresh, then selected and controlled with care in our workshops. An abnormal smell does not correspond to the expected characteristics, and it is important that we can precisely analyze the situation.
We also regret the lack of response you mentioned following your contact attempts. This is not the experience we wish to offer.
If you wish, we invite you to write to us again at [email protected]
, specifying your order number and, if possible, attaching photos. We can then discuss this matter.
We thank you, however, for your positive remark regarding the oil.
Best regards,
The Plantin team
We are sincerely sorry to hear about your disappointment regarding the fresh truffle received, especially considering the expectation and the price involved.
Our black truffles from Périgord are harvested, prepared, and shipped fresh, then selected and controlled with care in our workshops. An abnormal smell does not correspond to the expected characteristics, and it is important that we can precisely analyze the situation.
We also regret the lack of response you mentioned following your contact attempts. This is not the experience we wish to offer.
If you wish, we invite you to write to us again at [email protected]
, specifying your order number and, if possible, attaching photos. We can then discuss this matter.
We thank you, however, for your positive remark regarding the oil.
Best regards,
The Plantin team
J
Rating: 5 out of 5
very good
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S
Rating: 5 out of 5
Top packaging and very good quality products! We enjoyed it!
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F
Rating: 5 out of 5
Super reactive, very good
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P
Rating: 5 out of 5
Very fast shipping. Perfect packaging. Good conditioning.
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M
Rating: 3 out of 5
Well packaged and delivered on time, well protected. I regret that TWO JARS of the same product are not airtight and that the very strong smell of the truffle diffuses throughout the cupboard, and even beyond, even when putting the jars in another Tupperware-type box. This has never happened to me and it is not pleasant, nor for the persistent smell (a house scented with truffle why not but it is not my choice). There has clearly been a problem... I was waiting thinking it might be the transport, or other products that had touched in the factory, I cleaned the outside of the jars but nothing to do.
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Response from Plantin
Hello,
Thank you for your feedback and for your positive remarks regarding the packaging and delivery.
However, we are sorry to hear about the inconvenience encountered with these two jars. Our containers are normally designed to be perfectly airtight, and the situation you describe does not correspond to our usual standards. As truffles are naturally very fragrant, an odor diffusion can be accentuated in case of a lack of airtightness.
Your feedback concerns us and deserves to be verified.
If you wish, we invite you to write to us at [email protected]
specifying your order number, and if possible, attaching photos. We can then analyze the situation and assist you (exchange or commercial gesture).
Best regards,
The Plantin team
Thank you for your feedback and for your positive remarks regarding the packaging and delivery.
However, we are sorry to hear about the inconvenience encountered with these two jars. Our containers are normally designed to be perfectly airtight, and the situation you describe does not correspond to our usual standards. As truffles are naturally very fragrant, an odor diffusion can be accentuated in case of a lack of airtightness.
Your feedback concerns us and deserves to be verified.
If you wish, we invite you to write to us at [email protected]
specifying your order number, and if possible, attaching photos. We can then analyze the situation and assist you (exchange or commercial gesture).
Best regards,
The Plantin team
H
Rating: 5 out of 5
Fast shipping, well packaged. Quality products (especially dried morels)
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G
Rating: 5 out of 5
Good quality
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E
Rating: 5 out of 5
EXCELLENT
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W
Rating: 5 out of 5
Perfect at all levels!
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M
Rating: 5 out of 5
Always satisfied with the quality of the truffles. Fast shipping, fair price.
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S
Rating: 1 out of 5
The product is okay, the delivery time is also fine, but the final delivery by the parcel delivery service, DPD, was unacceptable. There was no delivery attempt, the package was immediately deposited at a pickup point that has very limited opening hours. I struggled to get the package there. I recommend: choose another delivery service. Best regards, TH
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P
Rating: 5 out of 5
fast and efficient service
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A
Rating: 5 out of 5
Product "carpaccio...." discovered through a gift box. Now, it's me who offers it! Fabulous. The jar of dried mushrooms is also very good.
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J
Rating: 2 out of 5
The truffles have little taste. We do not even know the origin of said truffles. Great disappointment.
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S
Rating: 5 out of 5
-
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J
Rating: 5 out of 5
perfect in every way
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J
Rating: 5 out of 5
The box arrived well and quickly. I haven't tasted it yet but as soon as I do, I will give a taste review.
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P
Rating: 3 out of 5
Package arrived quickly, weight higher than promised, truffles fresh and in good condition, but... little smell and little taste.
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Response from Plantin
Hello,
Thank you for taking the time to share your feedback and for your positive remarks regarding the delivery, weight, and freshness of the truffles.
However, we are sorry that the aromatic intensity did not fully meet your expectations. As truffles are a natural and living product, their smell and taste can vary depending on their maturity and harvest period.
We take your remark seriously.
If you wish, we can discuss this matter.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Thank you for taking the time to share your feedback and for your positive remarks regarding the delivery, weight, and freshness of the truffles.
However, we are sorry that the aromatic intensity did not fully meet your expectations. As truffles are a natural and living product, their smell and taste can vary depending on their maturity and harvest period.
We take your remark seriously.
If you wish, we can discuss this matter.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
A
Rating: 3 out of 5
Truffles with little smell and not much taste. I am disappointed!
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Response from Plantin
We are sincerely sorry to hear about your disappointment. The truffle is a natural product whose intensity can vary depending on maturity and harvest period, but we completely understand your expectations in terms of aroma and taste.
We invite you to contact our customer service so that we can discuss in more detail and offer you an appropriate solution.
Your satisfaction remains our priority and we will do what is necessary to find a positive outcome to this situation.
We invite you to contact our customer service so that we can discuss in more detail and offer you an appropriate solution.
Your satisfaction remains our priority and we will do what is necessary to find a positive outcome to this situation.
B
Rating: 1 out of 5
Truffles with smell but no taste! I expect an appropriate reaction from your quality service. The truffles are available for testing!
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Response from Plantin
Hello,
We are sorry to hear that the taste intensity of the truffles did not meet your expectations.
Our truffles are selected and carefully controlled in our workshops before shipping. As truffles are a natural and living product, there can sometimes be a difference between the intensity of the aroma and that of the taste, depending on their maturity and use.
We take your remark very seriously.
If you wish, we invite you to write to us at [email protected]
specifying your order number. We can then arrange a return so that our quality service can conduct an analysis and assist you as best as possible.
Best regards,
The Plantin team
We are sorry to hear that the taste intensity of the truffles did not meet your expectations.
Our truffles are selected and carefully controlled in our workshops before shipping. As truffles are a natural and living product, there can sometimes be a difference between the intensity of the aroma and that of the taste, depending on their maturity and use.
We take your remark very seriously.
If you wish, we invite you to write to us at [email protected]
specifying your order number. We can then arrange a return so that our quality service can conduct an analysis and assist you as best as possible.
Best regards,
The Plantin team
P
Rating: 5 out of 5
Easy order, fast shipping and high quality product
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J
Rating: 1 out of 5
The products are good but the Chronopost service is catastrophic. Sent this Monday and nothing received today. Maybe tomorrow Friday. To be continued.
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Response from Plantin
Hello,
Thank you for your feedback and for your positive remark regarding our products.
However, we are sorry for the difficulties encountered with the carrier. After verification, your order has indeed been shipped and delivered, and the delay seems to be related to the delivery service.
We understand that this can be inconvenient, especially for fresh products, and we sincerely regret it.
Please feel free to write to us at [email protected]
if you would like us to provide a more precise update on your case.
Best regards,
The Plantin team
Thank you for your feedback and for your positive remark regarding our products.
However, we are sorry for the difficulties encountered with the carrier. After verification, your order has indeed been shipped and delivered, and the delay seems to be related to the delivery service.
We understand that this can be inconvenient, especially for fresh products, and we sincerely regret it.
Please feel free to write to us at [email protected]
if you would like us to provide a more precise update on your case.
Best regards,
The Plantin team
W
Rating: 5 out of 5
quality products !!
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A
Rating: 1 out of 5
No, I haven't received my package!!! Where is the package?? Thank you. Send me a message! I am deaf!!
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Response from Plantin
Hello,
We are sorry for this situation.
In order to verify the tracking of your package, please contact us in writing at [email protected]
, providing your order number.
We will follow up with you as soon as we receive your message.
Best regards,
The Plantin team
We are sorry for this situation.
In order to verify the tracking of your package, please contact us in writing at [email protected]
, providing your order number.
We will follow up with you as soon as we receive your message.
Best regards,
The Plantin team
J
Rating: 5 out of 5
Order placed in early afternoon, received the next morning. Quality product.
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M
Rating: 3 out of 5
One of the truffles was very average, no taste, all black. As if it had been frozen.
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