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V
Rating: 5 out of 5
I am very satisfied
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Customer reviews of Plantin
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 1 816 published reviews
Summary of reviews
Plantin earns acclaim for consistently fast and reliable delivery, with several reviews noting delivery within a few days and careful packaging that preserves freshness, including ice packs and moisture absorbers. Customers highlight the quality and presentation of products, praising items such as truffles, truffle brie, ravioli, olive oil, and recipe cards, and describing the range as premium and well-packaged. The store’s customer service and responsiveness are frequent positive mentions, with reminders of professional handling, prompt responses, and a smooth ordering experience. Overall, customers repeatedly point to dependable shipping, solid product quality, and attentive service as stand-out strengths.
All reviews
Y
Rating: 5 out of 5
Excellent service in every way speed quality etc
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M
Rating: 5 out of 5
very good
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M
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Fast and careful shipping. Beautiful quality of morels.
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F
Rating: 5 out of 5
excellent product and fast delivery
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B
Rating: 1 out of 5
Fresh truffles arrived spoiled. An unpleasant smell upon opening, they were all damp... For a gift, the sensation obtained was far from the expected effect!
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Response from Plantin
Hello,
We are sincerely sorry to hear about your disappointment, especially in the context of a gift.
Our truffles are harvested, prepared, and shipped fresh, then carefully checked in our workshops. The smell and appearance you describe do not match the expected characteristics, and it is important for us to understand the origin of this issue.
We fully understand your feelings and regret that the effect did not meet your expectations.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact our customer service by specifying your order number, and if possible, attaching photos.
Best regards,
The Plantin team
We are sincerely sorry to hear about your disappointment, especially in the context of a gift.
Our truffles are harvested, prepared, and shipped fresh, then carefully checked in our workshops. The smell and appearance you describe do not match the expected characteristics, and it is important for us to understand the origin of this issue.
We fully understand your feelings and regret that the effect did not meet your expectations.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact our customer service by specifying your order number, and if possible, attaching photos.
Best regards,
The Plantin team
F
Rating: 5 out of 5
Good products, very fast fresh delivery
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J
Rating: 5 out of 5
Delivery time and product quality impeccable
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A
Rating: 5 out of 5
Tb
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F
Rating: 5 out of 5
Perfect!
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B
Rating: 5 out of 5
Good products, fast delivery!
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J
Rating: 5 out of 5
Very well, package arrived well and in accordance with what I had requested
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X
Rating: 5 out of 5
Excellent, nothing to complain about.
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J
Rating: 5 out of 5
Delighted
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J
Rating: 2 out of 5
One of the 2 truffles was dry, so not of quality
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Response from Plantin
Hello,
We are sorry to learn that one of the truffles received did not meet your expectations.
Our truffles are selected and hand-checked in our workshops, then shipped fresh. Since truffles are a natural and living product, their condition may evolve according to their maturity and storage conditions.
We take your feedback seriously.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sorry to learn that one of the truffles received did not meet your expectations.
Our truffles are selected and hand-checked in our workshops, then shipped fresh. Since truffles are a natural and living product, their condition may evolve according to their maturity and storage conditions.
We take your feedback seriously.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
N
Rating: 5 out of 5
Very happy to have received my package on time
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P
Rating: 1 out of 5
package not received
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D
Rating: 5 out of 5
perfect
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M
Rating: 5 out of 5
Fast delivery time, product perfectly packaged. Finally, the truffles were very good!
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P
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Everything is perfect
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F
Rating: 5 out of 5
Package arrived in good condition Followed the instructions All good
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C
Rating: 1 out of 5
All recommendations are perfect except for taking the truffles out of the cold at least an hour before... I did everything: garlic, Jerusalem artichokes, cream, butter, leeks, and truffle oil... except that nothing indicates that they should be taken out well in advance... So I ruined my dish, my pleasure, my surprise with wine wow... sniff
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Response from Plantin
Hello,
We are sincerely sorry to hear about your disappointment, especially given the care taken in your preparation.
Regarding the use of truffle, it is indeed not necessary to leave it at room temperature for long. On the contrary, we generally recommend taking it out of the refrigerator and grating or cutting it immediately, in order to best preserve its aromas.
The expression of the truffle also depends a lot on its use (heat of the dish, moment of incorporation, contact with a fatty substance...), which can sometimes strongly influence the final result.
In this type of situation, the best thing is to contact us directly in advance, so that we can assist you and give you advice tailored to your recipe.
We remain at your disposal to discuss with you and find a solution.
Best regards,
The Plantin team
We are sincerely sorry to hear about your disappointment, especially given the care taken in your preparation.
Regarding the use of truffle, it is indeed not necessary to leave it at room temperature for long. On the contrary, we generally recommend taking it out of the refrigerator and grating or cutting it immediately, in order to best preserve its aromas.
The expression of the truffle also depends a lot on its use (heat of the dish, moment of incorporation, contact with a fatty substance...), which can sometimes strongly influence the final result.
In this type of situation, the best thing is to contact us directly in advance, so that we can assist you and give you advice tailored to your recipe.
We remain at your disposal to discuss with you and find a solution.
Best regards,
The Plantin team
F
Rating: 5 out of 5
Speed and quality are on point!
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B
Rating: 5 out of 5
As usual, great
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P
Rating: 5 out of 5
Without a doubt, to recommend
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M
Rating: 5 out of 5
exceptional, top quality, top packaging, top speed - The selected truffles are top, clean, well cut. Bravo!!
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G
Rating: 5 out of 5
Professional and dedicated service, top quality of products ( black truffles ) , smooth delivery to Belgium = satisfaction all over! Congratulations . Guy Timmermans
J
Rating: 5 out of 5
Great
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N
Rating: 5 out of 5
Fast shipping, quality product
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C
Rating: 5 out of 5
I am disappointed regarding the quality of the truffle, the taste is not there!!
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C
Rating: 5 out of 5
top price and quality
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D
Rating: 5 out of 5
Excellent products. Very nice quality and careful packaging.
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A
Rating: 4 out of 5
Very good service. Delicious truffles but I have had more delicious ones.
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A
Rating: 5 out of 5
What a flavor! What a taste! Thank you a thousand times for these magnificent truffles…
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F
Rating: 5 out of 5
very fast delivery, perfect packaging. Very tasty product
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F
Rating: 4 out of 5
I vacuum sealed the truffles so I will see when I prepare them
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V
Rating: 5 out of 5
the truffles were very good and the package arrived quickly.
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F
Rating: 5 out of 5
2nd experience that was more convincing: truffles more aromatic than the first time
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