★★★★★
based on 1536 reviews published
Latest customer reviews
Excellent products, I was able to please a truffle lover thanks to you.
Nothing to complain about! perfect
Disappointed by the weight (14g instead of 15g) at the price per kilo, it's not nothing and especially a moldy part. These two points are normal for you. Disappointed!
Following our telephone conversation, we have addressed your complaint together. The weight difference noted has been refunded to you in accordance with our commitment.
Regarding the appearance of the product, we have also taken the time to discuss it in order to provide you with all the necessary explanations.
As a solution has been provided to you, we would like to ask you, if you wish, to kindly reconsider your opinion. You will receive an email allowing you to modify it.
We thank you in advance and remain at your disposal.
Best regards,
Laurent
Truffle without smell, without aroma, soft in a word certainly frozen your sales representative has been informed best regards cs
We are sincerely sorry that your experience with the white truffle from Alba did not meet your expectations.
However, we want to assure you of one essential point: our white truffles from Alba are never frozen. They are exclusively marketed fresh, whole, and prepared with the utmost respect for the product. Freezing would immediately alter their aromatic qualities and does not correspond in any way to our methods of work.
The white truffle from Alba is an extremely delicate product, whose aromatic intensity can vary according to its natural maturity, its harvest stage, and the storage conditions after receipt. A rapid loss of aroma can occur if it is not consumed or stored under optimal conditions.
We regret that you did not contact us directly before publishing this review. This would have allowed us to discuss with you, analyze the situation, and propose an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected]
to reconnect and calmly discuss your experience.
Best regards,
Laurent
Satisfactory shopping experience. I know these items which I find excellent but have not yet consumed the last package!
Very good products.
PERFECT
Unfortunately, a truffle that arrives very dry must have been harvested several days before.
We are sorry to hear that the truffle you received did not fully satisfy you.
However, we would like to clarify that our truffles are harvested, prepared, and shipped every day. They are offered fresh, whole, and unprocessed, in the strictest respect for the product. A sensation of dryness can sometimes be related to the natural stage of ripeness of the truffle, some being naturally firmer depending on the harvest period and climatic conditions.
It is also important to remember that the external appearance of a truffle alone does not allow one to judge its freshness. Since the truffle is a living product, variations can exist from one specimen to another.
We regret that you did not contact us directly before posting this review. A prior exchange would have allowed us to better understand your situation and, if necessary, offer you an appropriate solution.
We remain at your disposal and invite you to write to us at [email protected] to calmly discuss your experience.
Best regards,
Laurent
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Package received on time, nothing to say about the Burgundy truffle, strong smell and I haven't tested the mushrooms either, I recommend this site and quality products for my part.
Very good, the first time I taste ****
Incorrect information for foreign clients due to different taxes
Top nothing to say
Everything perfect as usual 🙂
Fast and excellent products
Roof is OK
Of two truffles: 1 perfect, the second giving off an unusual and especially unpleasant smell. I had already encountered an issue during my previous order. I am stopping the expenses…
Easy to order. It's a gift - The advent calendar is not yet opened. Delivery to a pickup point. I was well informed about the availability of the package. Very good first experience with Plantin.
Very good. Thank you
Very nice presentation, advent calendar not opened yet
FADE, VERY HARD TO CUT
Super white truffle
Always a pleasure to order good products
Top!
Quality products
Perfect
Perfect, a big thank you to the team
Fast and compliant reception
Very good product quickly delivered
VERY SATISFIED
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Everything is perfect, I will recommend Plantin!
Glad to have found what I was looking for...
Very good. no delivery problem,...but I haven't tasted the purchased products yet
Perfect, as usual. Thank you
Very responsive and understandable. Thank you very much, I would recommend, fresh truffle and very good quality
Perfect
Very good in every way!
High quality products, I recommend
I am very satisfied with the quality of Plantin products and the easy and friendly contacts with this company. So despite a delayed delivery that is not their fault, I give 5 stars!