★★★★★
based on 1367 reviews published
Latest customer reviews
Very good contact . Very efficient . All positive . Thank you
The truffles were tasteless.
We are sorry to hear that your experience did not live up to your expectations. The quality of our truffles is a priority, and we take your comment very seriously.
Our customer service is available Monday to Saturday, 10am to 12pm and 1:30pm to 6:30pm. We would have liked to have had the opportunity to talk to you beforehand, so that we could better understand your feelings and come up with a solution.
Rest assured that we will pass on your feedback to our team to analyze the situation. Please do not hesitate to contact us directly, we would be delighted to discuss the matter with you.
Best regards,
The Plantin Team
Perfect quality and top delivery time Thank you
Although this is the 3rd or 4th time I've ordered fresh truffles from Plantin in February, I found the quality of this shipment really inadequate, even mediocre, as if the truffles weren't ripe. They were almost odorless with very little flavor. Really disappointing.
We thank you for your feedback and are sincerely sorry to hear that your latest order did not live up to your expectations. Customer satisfaction is our priority, and we are surprised that we were not contacted directly to provide a suitable solution to your problem.
Our customer service team is available Monday to Saturday from 10am to 12pm and from 1:30pm to 6:30pm to answer your questions and find a satisfactory solution. We will immediately pass on your comments to our team so that we can understand what may have happened.
We look forward to hearing from you.
Best regards,
The Plantin team
Product quality, tracking, packaging and delivery....everything was perfect.
Perfect
Customer at Plantin, during a problem, they were very reactive and found a solution, very satisfied.
A little disappointed by the taste of the truffles, which lacks power.
Perfect
Super site! Very fresh and fragrant truffle, and a well-prepared parcel. Everything was perfect 👍🏻
Very satisfied
Excellent products: a delight!
Product already ordered in the past still as good other products to discover
Always very satisfied with Plantin's quality of service.
Good products, but the post office is still not up to scratch.
Un regal !!!
Perfect,
Super
Perfect!
I had received PLANTIN products as a gift. I confidently recommended them.
A little surprised when I opened the sachet: no smell. A little smell a few hours later. Very very little taste. Disappointed ... Not what I knew and picked up when I was young (in Ardèche), or gave away a few years ago.
Perfect as always and fast
Very satisfied with the order, delivered quickly.
Great site! Easy ordering and fast shipping! We are ordering the truffle aroma oil for the first time, excellent!
No problem. Delivery on time, in accordance with the guarantees on the product and its quality. Good house.
Excellent product. Very serious company giving very good products and delivering them at the top. Thank you
It's the best truffle oil. I've tried several, but always come back to Plantin.
Quality truffles and fast delivery
Excellent products and well managed cold delivery
Super
A reactive and super efficient team Bravo !!!
Very well
This time the truffles lacked flavour!
Shipment within 24-48 hours, not the next day before 1pm...
Clear and practical website. Reliable and compliant shipping.
You need to be or have someone available because delivery is often delayed
Great
Very good
Everything went smoothly
Good and trouble-free