★★★★★
based on 1692 reviews published
Latest customer reviews
Quality truffle and well packaged! I recommend
I ordered a stainless steel truffle mandoline, and I received a wooden mandoline.
We are sincerely sorry for this error during your order and fully understand your disappointment.
This is clearly a preparation error, and we sincerely apologize for it. Our priority is to correct the situation quickly and provide you with an appropriate solution.
We invite you to contact us at [email protected], specifying your order number, so that we can send you the correct product or offer you an appropriate solution.
Best regards,
Thank you, everything is fine in the end. Delay in delivery, no chance to contact customer service by phone for questions, too bad! And insufficient for a company with superior quality products and prices! Happy Holidays!
Super freshness
These are very good products.
Everything is perfect. a real culinary journey!!
I am really satisfied with my order: it arrived very quickly and the product looks of excellent quality!
Good quality, fast and efficient order and delivery
Everything is fine Thank you
Perfect shipping and delivery. However, 200g of fresh melanosporum truffle with no smell or flavor. Zero taste. I am truly very disappointed because I wanted to order 1 kg for the holidays this year. They would do much better to indicate on their site like their competitors (not in stock at the moment).
We are sincerely sorry to hear that your experience did not meet your expectations.
All our truffles are rigorously selected and sorted by hand, one by one, in our workshops. Each piece is checked to ensure its freshness and quality at the time of shipment. However, as truffles are a natural and living product, their aromatic intensity can vary depending on their ripeness, origin, and also the storage conditions after receipt.
We especially regret that you did not contact us directly before posting this review. Our team is always available to assist our customers, and in such situations, we systematically find an appropriate solution (advice, exchange, or commercial gesture).
We invite you to reach out to us by email at [email protected] so that we can discuss your experience in more detail and provide you with a personalized response.
Best regards,
Laurent
The Plantin team
In accordance with presentation - Shipping/receipt deadlines respected - Good quality products
Fast, quality always top
Very good products but unfortunately too much commercial pressure, too many promotional emails and impossible to unsubscribe from the list despite several attempts and an email sent. You are heavy
Thank you for taking the time to share your feedback and compliments on the quality of our products.
We are sincerely sorry if the frequency of our communications has given you this feeling of pressure. This is absolutely not the experience we wish to offer our customers, and we fully understand that it can be perceived as intrusive.
Regarding the unsubscription, we regret that the procedure did not work as intended. This is not normal, and we apologize for this inconvenience. We invite you to contact us directly by email at [email protected] so that we can manually and immediately process your unsubscription.
We hope that you will continue to appreciate our products despite everything and remain at your disposal.
Best regards,
Laurent
5
Very good experience. To be renewed.
Satisfied!!!
Nothing to say Quality and speed as always
Very good products that I follow with interest
Very good product Delivered quickly
Super. Very beautiful truffles.
Superb products Super delivery
Perfect.
As always, correct price and superior quality. The truffles are excellent, the dried morels sublime
Delivered very quickly, even faster than announced. Compliant with the order.
Good experience
Perfect
Perfect thank you
No surprise: very good
Perfect
Super pro
Perfect. I recommend people to have this experience because I love it.
FAST DELIVERY - VERY GOOD PACKAGING - THE MERCHANDISE IS FOR CHRISTMAS, I DO NOT DOUBT I WILL BE SATISFIED
Order delivered but I haven't cooked the porcini yet to provide my feedback on the quality of the product.
Fast delivery
Everything went well, fast shipping, I am very happy
Very good
Perfect!
Non-receipt of the package, the carrier is incompetent
We are sincerely sorry for the non-receipt of your package and fully understand your dissatisfaction.
Even though the delivery is handled by an independent carrier, this does not change our commitment to our customers. This type of situation is obviously unacceptable, especially for fresh and sensitive products like truffles.
We regret that you did not contact us directly as soon as the problem was noticed. This would have allowed us to immediately open an investigation with the carrier and offer you a quick solution (reshipment or refund according to your preference).
We invite you to reach out to us by email at [email protected] so that we can analyze your case and resolve this situation as quickly as possible.
Best regards,
Laurent
Perfect, fast and careful delivery
Good product