/10
★★★★★
based on 8989 published reviews
★★★★★
based on 8989 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Big problem with the delivery, which was made to a relay point in a town other than ours, even though we had requested delivery to our home and were present! Not even a notice in the letterbox!
Acheteur Vérifié
purchased on 10/11/2018
Translated review Answer from Precision Ski
Hello, We're sorry about the delivery problem you had with Chronopost. After our research and request to locate the driver, it turns out that he did indeed arrive at your home on Tuesday, the GPS tracking indicates a stop at your address. Were you absent for a moment, perhaps? Chronopost has no interest in redirecting the parcel to a relay, as this includes penalties for them. It's a shame to give such a low mark for our services and the site, knowing that your problem concerns the carrier, not the product or the experience on the site as your order shipped and processed the same day. Thank you very much.
3/5
★★★☆☆
If I had been better informed by customer service on the phone, it would have saved me the chrono post. Too bad
Acheteur Vérifié
purchased on 31/10/2018
Translated review3/5
★★★☆☆
Good site, fast and responsive but could offer transport for the amount of the order...
Acheteur Vérifié
purchased on 04/10/2018
Translated review Answer from Precision Ski
Hello, Thank you for your feedback. Indeed, the amount of your order is quite debatable to get the free shipping. We decided to stop offering free shipping a few weeks ago, as the cost of transport rose by 7% this summer, which has a major impact on the profitability of an e-commerce business. However, we're still offering free returns, as well as a 5% discount on your first order of 20.99 euros. If you'd had free shipping, you'd have received a discount of 4.90, but in this case you got a discount of 20.99. Weighing up the pros and cons, today you've won on your order thanks to the 5% discount. See you soon, the Precisionski team.
2/5
★★☆☆☆
False description and photo
Acheteur Vérifié
purchased on 07/09/2018
Translated review Answer from Precision Ski
Good evening, We do not understand your message. We have checked your order, we see no complaint, no request for return. The product ordered is a cap, what is the error with the product received, there could be an error, however with no complaint we can not intervene. Please get back to us with more information about a possible problem.
3/5
★★★☆☆
Impeccable order, delivery problem: place changed by me but despite having warned me within the allotted time, the date could not be changed, so the parcel was found in front of the door signed for by a neighbor without my authorisation; no phone call from the driver; very disappointed with the carrier; prefer to work with Laposte!
Acheteur Vérifié
purchased on 08/08/2018
Translated review Answer from Precision Ski
Hello, Thank you for your purchase and your feedback. We take note of your opinion and are sorry to read that your experience with DPD did not go as planned. Our customer service is available to resolve any delivery problems. See you soon, The Precisionski team
3/5
★★★☆☆
Low product filtration potential
Acheteur Vérifié
purchased on 31/07/2018
Translated review3/5
★★★☆☆
My first and last name were cut off on your site. So when I went to pick up my parcel, there was nothing with my name on it. I was surprised because I had received the confirmation email. So I went home empty-handed and checked my e-mail again. Then I realized that there had been a mistake. So I phoned the parcel post and it was Au nom de Lama instead of LAMARRE. So I had to go back. Grrrrrrr But the service was very fast.
Acheteur Vérifié
purchased on 01/05/2018
Translated review Answer from Precision Ski
Hello, We have checked the information on the site, there was an error on your part when creating your account, the information entered is: Agn LAMA I invite you to change them in your customer area. Thank you. The Precisionski team.
2/5
★★☆☆☆
Between the time I saw the item and the time I put Moss in my basket, the price had been raised! I was very disappointed. I left the article in the basket without buying it... finally I decided after a discount was granted...Sincerely
Acheteur Vérifié
purchased on 25/04/2018
Translated review Answer from Precision Ski
Hello, The prices do not change on our side, it comes from a problem of internet provider for some customers. Our site is equipped with a system that locates the customer's connection. When your connection goes through a foreign router, the system proposes the prices before tax, but once you enter your address, it detects a delivery in France and gives the VAT of 20% on the summary. We're aware that this can lead to misunderstandings, and we're trying to rectify the situation. Unfortunately, it still happens rarely, but it's always there. We are sincerely sorry, but in any case there was no discount or price change, just a price excluding tax.
2/5
★★☆☆☆
Medium
Acheteur Vérifié
purchased on 13/02/2018
Translated review Answer from Precision Ski
Hello, What is the problem with our site? I don't see any complaints on your part, an order delivered in 48 hours. Please come back to us to inform us of the problem.
3/5
★★★☆☆
The delivery was poor. I stayed home for 3 days. Finally the skis didn't arrive on the third day. Not a good service!
Acheteur Vérifié
purchased on 02/03/2018
Translated review3/5
★★★☆☆
The chosen parcel relay did not accept the parcel on the day of delivery, so I didn't get my item on time. I don't know if this service can be improved so that customers don't pay the consequences. Otherwise, nothing to say, everything is ok with this site.
Acheteur Vérifié
purchased on 13/02/2018
Translated review3/5
★★★☆☆
Don't miss out on promotions with corddially codes
Acheteur Vérifié
purchased on 20/02/2018
Translated review3/5
★★★☆☆
Shipment was fast, well packaged, but the description of the item is fanciful: - Cup capacity advertised: 0.30 L, in reality it's 25cl - Dimensions advertised: 14 x 8.5 x 8.5 cm, in reality it's Ht15cm x diam 10cm at the top and 9cm at the bottom - This is very important when you're looking for items that fit together to save space in your bag! Fortunately, there are other sites where you can find the real dimensions of the product, but they don't look serious!
Acheteur Vérifié
purchased on 15/02/2018
Translated review Answer from Precision Ski
Hello, We're sorry for the erroneous description, but we've taken what the manufacturers have given us. We will modify it, and send the problem to the brand. Thank you for your understanding.
3/5
★★★☆☆
Very good site
Acheteur Vérifié
purchased on 12/02/2018
Translated review3/5
★★★☆☆
Not the lack of rigor does not master online sales
Acheteur Vérifié
purchased on 26/01/2018
Translated review2/5
★★☆☆☆
Correcte
Comprador Verificado
purchased on 26/01/2018
Translated review Answer from Precision Ski
Hello, what's the problem, the note seems to contradict the service, a note of 2?
3/5
★★★☆☆
Good products. Alas, a rather deplorable delivery service, but in line with Chronopost. I chose a relay point in Lyon 4º: a Bureau de Tabac that was always open. But as luck would have it, the deliveryman found it closed .... so I had to go and collect the parcel from the Chronopost offices 20 km away, and these gentlemen were overzealous: my father, who came to collect the parcel for me, had to go there twice: I needed a copy of my passport and a certificate stating that I was authorizing my father, who has the same name as me, to collect the parcel! Chronopost has a habit of not delivering certain parcels to make its rounds more profitable... I advise Précision Ski to change service provider... because I remind you that when you buy on an Internet site, it's in theory to avoid having to move .....
Acheteur Vérifié
purchased on 13/01/2018
Translated review3/5
★★★☆☆
Explanations on the return of merchandise not clear or simple
Acheteur Vérifié
purchased on 17/01/2018
Translated review3/5
★★★☆☆
Good evening, everything is fine except for the size of the fastener. We ordered a size L and received a size M...it's really just right but it still fits.
Acheteur Vérifié
purchased on 14/01/2018
Translated review Answer from Precision Ski
Hello, We apologize for the size error. Would you like to exchange the product for the correct size?
3/5
★★★☆☆
Size very difficult to assess, the result is a little disappointing. the delivery had some setbacks. the product arrived three days late, the package torn.
Acheteur Vérifié
purchased on 11/01/2018
Translated review Answer from Precision Ski
Hello, Our apologies for the delay, according to the tracking the initial relay closed several days, hence the impossibility a priori to deliver in 24h relay. We're also sorry about the condition of the parcel. Did you make any reservations when you picked it up?