Ryokucha consistently delivers a reliable, smooth shopping experience with fast, careful, and efficient shipping and carefully packaged items. Customers highlight long-term trust in a wide selection of quality tea utensils and accessories, including teapots, tea boxes, and cups, arriving in good condition and matching descriptions or photos. The store is praised for responsive communication, helpful service, and environmentally friendly packaging, with many noting repeat purchases and willingness to recommend the site. Overall, the experience is characterized by dependable delivery, solid product quality, and strong customer support.
All reviews
R
roberto S.
Rating: 5 out of 5
following a purchase from 06/07/2026
Great seller and high quality of products. Good communication and fast shipping.
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Response from Ryokucha
Dear Roberto,
We sincerely thank you for your kind words. We are happy that you appreciated the quality of our products and our service. We hope to see you again soon in our online store to discover new offerings.
Best regards,
The Ryokucha team
S
Stéphane H.
Rating: 5 out of 5
following a purchase from 07/06/2026
Fast and efficient
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Response from Ryokucha
Hello Stéphane,
We sincerely thank you for your positive feedback. We are delighted that your experience was fast and efficient, and we hope to see you soon in our online store.
Best regards,
The Ryokucha team
G
Guillaume L.
Rating: 2 out of 5
following a purchase from 06/06/2026
I bought washi paper tea boxes with a capacity of 200 g. These are far too small to hold 200 g, I put 100 g at most. I found much better ones elsewhere for the same price or even cheaper.
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Response from Ryokucha
Hello,
We are sorry to hear that these boxes did not meet your expectations.
The capacity of 200 g is what our suppliers indicate. However, it is important to specify that this capacity is given as a guideline and strongly depends on the type of tea: a light and voluminous tea will take up much more space than a denser tea. Therefore, it is normal that some references do not allow for 200 g to fit.
Regarding our prices, we understand your comment. As a small business, we do our best to offer fair prices despite the supply costs, and unfortunately, we cannot always align with the prices of some large players.
We are sincerely sorry for this disappointment and thank you for sharing your feedback, which also helps us better clarify this information to our customers.
P
Pavel H.
Rating: 5 out of 5
following a purchase from 30/04/2026
A pleasure! Top notch seller!
Response from Ryokucha
Dear Pavel,
Thank you very much for your kind words! We are thrilled to hear that you had a great experience with Ryokucha. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Best regards,
The Ryokucha Team
N
Nora M.
Rating: 5 out of 5
following a purchase from 25/04/2026
fast and careful delivery, thank you!
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Response from Ryokucha
Hello Nora,
Thank you very much for your positive review and your 5/5 rating! We are delighted to hear that you appreciated the speed and quality of our delivery. Your satisfaction is our priority. We look forward to serving you again!
Best regards,
The Ryokucha team
F
Fabio P.
Rating: 5 out of 5
following a purchase from 09/04/2026
All good, reliable trader
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Jean-Pierre J.
Rating: 5 out of 5
following a purchase from 26/03/2026
Perfect
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Response from Ryokucha
Hello Jean-Pierre,
We sincerely thank you for your positive 5-star review. We are delighted to hear that you had a good experience on Ryokucha. See you very soon!
Best regards,
The Ryokucha team
S
Svetlana D.
Rating: 5 out of 5
following a purchase from 16/02/2026
The pot is nicely made, of quality and exactly as it was in the picture. I appreciate your service. Thank you.
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Response from Ryokucha
Dear Svetlana,
Thank you so much for your positive feedback! We are delighted to hear that you like the pot and that it meets your expectations. Hope to serve you again !
Sincerely,
Your Ryokucha Team
P
Pier Carlo C.
Rating: 5 out of 5
following a purchase from 22/01/2026
Timely delivery. It was the teapot I wanted
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Response from Ryokucha
Dear Pier Carlo,
Thank you sincerely for your positive feedback! We are happy to know that the teapot you wanted arrived on time. We hope to see you again soon at Ryokucha!
Best regards,
The Ryokucha team
C
Caterina T.
Rating: 5 out of 5
following a purchase from 23/01/2026
Very reliable store
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Claudia S.
Rating: 5 out of 5
following a purchase from 23/01/2026
Perfect service!
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Response from Ryokucha
Dear Claudia,
Thank you very much for your fantastic feedback! We are happy to know that you appreciated our service. We always strive to provide an excellent experience. We look forward to seeing you soon at Ryokucha!
Best regards,
The Ryokucha team
C
Cornelia B.
Rating: 5 out of 5
following a purchase from 09/01/2026
Very uncomplicated, fast delivery. Everything perfect! Very nice teapot thank you
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Response from Ryokucha
Dear Cornelia,
thank you very much for your wonderful review! We are very pleased that you are satisfied with the fast delivery and your new teapot. Your positive feedback motivates us to continue to do our best.
Best regards,
Your Ryokucha team
P
Pier Luigi F.
Rating: 4 out of 5
following a purchase from 28/12/2025
Fantastic tea Sencha
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Jacqueline R.
Rating: 5 out of 5
following a purchase from 17/12/2025
The filter fits perfectly in my teapot
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Response from Ryokucha
Hello Jacqueline, we sincerely thank you for your flattering review on our Ryokucha site.
L
Laure B.
Rating: 5 out of 5
following a purchase from 09/12/2025
Good items, good quality.
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Response from Ryokucha
Dear Laure,
We sincerely thank you for your flattering feedback on our Ryokucha site. We are delighted to hear that you appreciate the quality of our items. Looking forward to seeing you again!
Best regards,
The Ryokucha team
R
roberto S.
Rating: 5 out of 5
following a purchase from 08/12/2025
Great value for money
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Response from Ryokucha
Dear Roberto,
Thank you very much for your positive feedback! We are happy to know that you appreciated the value for money of our site.
Best regards,
The Ryokucha team
D
Diana C.
Rating: 1 out of 5
following a purchase from 08/12/2025
The cup was not for me but intended to be given as a gift. I received it without a box, without a label, and without any note indicating its origin (Japan). It was absolutely not presentable as a gift and seemed of lower quality than in the photos. Very disappointed.
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Response from Ryokucha
Hello,
Thank you for your feedback.
We understand your disappointment if the item was intended to be given as a gift. However, we would like to clarify several important points.
The cup received is strictly in accordance with the photos and description present on our site. The visuals do not show any gift box, label, or origin card, and these elements are never announced as included.
This is a Japanese ceramic intended for the domestic restaurant market in Japan, and not a product designed for export or sale in tourist shops. For this type of item, it is quite normal that there is no individual packaging or
M
Michael G.
Rating: 5 out of 5
following a purchase from 05/12/2025
Everything is fine!
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Response from Ryokucha
Hello Michael,
Thank you very much for your feedback. Looking forward to seeing you again!
See you soon,
The Ryokucha team
S
Serena P.
Rating: 4 out of 5
following a purchase from 26/11/2025
Beautiful product, arrived intact, although I would have liked to find some information about the product and its origin inside
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Response from Ryokucha
Dear Serena, we sincerely thank you for your positive feedback on our product. We apologize for the lack of information inside the package and will consider your suggestion to improve our offering. We hope to see you again soon at Ryokucha!
F
Françoise P.
Rating: 5 out of 5
following a purchase from 20/11/2025
Many choices. Fast and compliant delivery. A site to recommend.
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Response from Ryokucha
Dear Françoise,
We sincerely thank you for your flattering review and your rating. Your recommendation touches us and encourages us to continue to offer you the best. We look forward to seeing you again on our site!
Best regards,
The Ryokucha team
A
Arianna B.
Rating: 5 out of 5
following a purchase from 15/11/2025
Great service, beautiful products, fast shipping
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Response from Ryokucha
Dear Arianna,
Thank you sincerely for your wonderful feedback! We are constantly committed to ensuring an excellent experience for our customers.
C
Claudie G.
Rating: 5 out of 5
following a purchase from 02/11/2025
Reliable site. High quality products
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Response from Ryokucha
Dear Claudie,
We sincerely thank you for your flattering review and for the perfect score you gave us. We hope to see you again soon on Ryokucha!
Best regards,
The Ryokucha team
C
Catherine B.
Rating: 5 out of 5
following a purchase from 29/10/2025
Very satisfied with my order, delivered quickly, very well protected Reliable site Thank you
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Response from Ryokucha
Dear Catherine,
Thank you very much for your flattering review! We are delighted to hear that you are satisfied with your order and our service. We look forward to serving you again!
Best regards,
The Ryokucha team
V
Valentin S.
Rating: 5 out of 5
following a purchase from 16/10/2025
Quality product as with each of my previous orders. The products are carefully packaged and always arrive in impeccable condition. I recommend.
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Response from Ryokucha
Dear Valentin,
We sincerely thank you for your flattering feedback and your loyalty to Ryokucha. We are delighted that the quality of our products and the care taken in packaging meet your expectations. Your recommendation touches us.
V
Virgil M.
Rating: 5 out of 5
following a purchase from 06/10/2025
Very good
Response from Ryokucha
Dear Virgil,
Thank you for your positive feedback! We are thrilled to hear that you enjoyed your experience with Ryokucha. Your satisfaction is our top priority, and we look forward to welcoming you back soon!
X
Xander B.
Rating: 5 out of 5
following a purchase from 09/09/2025
Fast and transparent shop, delivery in short notice in the Netherlands. Thanks!
Response from Ryokucha
Dear Xander,
Thank you very much for your kind words and positive feedback! We are thrilled to hear that you had a fast and transparent shopping experience with us, and that your delivery arrived promptly in the Netherlands.
Best regards,
The Ryokucha Team
R
Rene S.
Rating: 5 out of 5
following a purchase from 17/08/2025
The products were delivered reliably. Happy to do it again.
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Response from Ryokucha
Thank you very much for your feedback! We are very pleased that the products were delivered reliably. We look forward to welcoming you back with us.
A
aline C.
Rating: 5 out of 5
following a purchase from 01/08/2025
Excellent ordering experience from the website to the delivery and receipt of the item, perfectly in line with the description. I appreciated the environmentally friendly packaging, an additional argument for me. Thank you to the entire Ryokucha team.
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Response from Ryokucha
Dear Aline,
A big thank you for your flattering review! We are delighted that you appreciated your ordering experience and the quality of our products. We will pass on your encouragements to the entire team. See you very soon at Ryokucha!
Best regards,
The Ryokucha team
M
Maria C.
Rating: 5 out of 5
following a purchase from 14/07/2025
Very happy with the teapot and tea boxes. It arrived very quickly and was perfectly packaged. I will buy from them again.
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Response from Ryokucha
Thank you very much for your comment!
We are very glad to know that you are happy with the teapot and the tea boxes.
It will be a pleasure to have you as a customer again. See you soon!
P
Paul A.
Rating: 5 out of 5
following a purchase from 19/06/2025
Product meets expectations, very well packaged and efficient transport! Perfect overall...
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Response from Ryokucha
A big thank you for your message! Your satisfaction is our best reward. See you soon for your next order!
M
Mourougane S.
Rating: 5 out of 5
following a purchase from 27/05/2025
100% satisfied
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Response from Ryokucha
A big thank you for your feedback! We are delighted with your complete satisfaction. See you very soon!
S
Sylvie U.
Rating: 3 out of 5
following a purchase from 22/04/2025
The model presented for sale is equipped with a bamboo handle, but the delivered model has a plastic handle! The customer service, in response to my observation - my disappointment - simply said, "that's how it is."
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Response from Ryokucha
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment regarding the product's handle.
After checking, the photos on our product page do indeed show the model with a plastic handle, in accordance with the delivered product. However, we understand that the last photo may have caused confusion: it is an image provided by the manufacturer and is not contractual.
We take your comment seriously and will adjust our product page to avoid any ambiguity in the future.
C
Christine P.
Rating: 5 out of 5
following a purchase from 27/03/2025
Fast and careful shipping of a box for tea, made of washi paper. I am delighted with my purchase (photo matches the product) and its delivery? I recommend it.
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Response from Ryokucha
Thank you very much for your feedback! We are delighted that you liked the washi paper box. Your recommendation means a lot to us.
F
Frank S.
Rating: 5 out of 5
following a purchase from 19/03/2025
Wieder einmal von der Auswahl bis zum Versand alles hervorragend. Bis zum nächsten mal.
Response from Ryokucha
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Sie mit der Auswahl und dem Versand zufrieden sind. Wir freuen uns auf das nächste Mal!
F
Frank S.
Rating: 5 out of 5
following a purchase from 24/02/2025
Very large selection of Tetsu-Kyusu, very fast shipping, very pleasant contact. Have already ordered several times. Greetings to France.
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Response from Ryokucha
Thank you very much for your great feedback and your repeated orders! 😊 We are very pleased that you are satisfied with our selection and our service. Best regards to Germany! 🇩🇪✨
G
Gisele H.
Rating: 5 out of 5
following a purchase from 19/02/2025
The parcel arrived in good condition. On the other hand, it looked bigger on the photo!
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M
Marie P.
Rating: 1 out of 5
following a purchase from 08/02/2025
The order does not match. There is no return slip or address.
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Response from Ryokucha
Hello Mrs Plassart,
We are sorry that your order did not meet your expectations. Concerning the return, all the necessary information, including the return address, is indicated at the bottom of the page as well as in our return conditions. We would like to remind you that the customer is responsible for return shipping costs when we are not responsible for the error.
However, in the event of an error on our part, we invite you to contact us by e-mail at [email protected] so that we can find a suitable solution.
Yours faithfully
Ryokucha
C
Christine S.
Rating: 5 out of 5
following a purchase from 09/02/2025
Very good
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Gaetane N.
Rating: 5 out of 5
following a purchase from 17/01/2025
Very good
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Response from Ryokucha
Thanks for your comment!
Q
Quentin G.
Rating: 5 out of 5
following a purchase from 06/01/2025
Order well packaged and received promptly. Will recommend!
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Response from Ryokucha
Thank you very much for your positive feedback! We're happy to hear that you were completely satisfied with your order. We hope to see you soon!
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