/10
★★★★★
based on 7575 reviews published
★★★★★
based on 7575 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
A little long to receive it!
Acheteur Vérifié
purchased on 01/01/2018
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3
/5
★★★☆☆
On the site I have nothing to say, but on the delivery, because no mail or sms or other to tell me that my delivery had arrived at the relay point. I asked the site or was my order that was delivered for 1 week and so I had to hurry before it returned to the supplier ......
Acheteur Vérifié
purchased on 27/12/2017
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3
/5
★★★☆☆
It's a pity that one of the ordered products arrived broken. The delivery was ok and the time was respected.
Acheteur Vérifié
purchased on 27/12/2017
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3
/5
★★★☆☆
I order for my mother who is very old, the delivery is fast but the orders are not always easy to make and there is no advantage to be a former customer.
Acheteur Vérifié
purchased on 22/11/2017
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2
/5
★★☆☆☆
Article ordered not in stock, but not notified on the site. In addition to waiting for the order, they don't even warn you by email of the out of stock. When you order this kind of article, it's rather urgent, isn't it?
Acheteur Vérifié
purchased on 27/12/2017
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Answer from Senup
Hello Mrs Gros, When the product is in stock, it is indicated in green in the product sheet "x products in stock". When the product is out of stock, it is indicated in orange (more visible) "Out of stock - Shipment within 7 days max." However, it is possible that this 7 day period has been exceeded due to a stock shortage at the manufacturer. I apologize for this exceptional inconvenience. We try to keep the delivery time as realistic as possible. We proceeded to the refund of your order as requested. For information, the product is again available and can be delivered in 24 to 48 hours: https://www.smartlifetime.com/id-light-maxi-carton-de-120-protections-anatomiques.html. We remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team.
2
/5
★★☆☆☆
Previous orders ok.
But the last order was delivered to a Kiala point far from our home. I don't understand why. do you have an answer please?
Thank you and Happy New Year 2018?
Acheteur Vérifié
purchased on 10/12/2017
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Answer from Senup
Hello Ms. Goujon, There have indeed been some changes at KIALA which was recently taken over by UPS.
Indeed, the Kiala interface that used to display the cards is unfortunately no longer available since a few weeks. We are actively working to provide a new interface with UPS relay points.
In order to avoid this problem, I invite you to communicate us the desired relay point in the box "Additional information concerning this order:" I thank you in advance and ask you to excuse us for the inconvenience. Sincerely, Frédéric Demesmaeker, Senup Customer Service.
Indeed, the Kiala interface that used to display the cards is unfortunately no longer available since a few weeks. We are actively working to provide a new interface with UPS relay points.
In order to avoid this problem, I invite you to communicate us the desired relay point in the box "Additional information concerning this order:" I thank you in advance and ask you to excuse us for the inconvenience. Sincerely, Frédéric Demesmaeker, Senup Customer Service.
3
/5
★★★☆☆
Destination error! and light packaging
Acheteur Vérifié
purchased on 05/12/2017
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3
/5
★★★☆☆
No problem with the products, but the delivery remains problematic. A phone call at the beginning of the day would be more judicious than just in front of the house; especially since a single parcel, often very heavy, cannot always be received by a neighbor. Moreover, these too heavy parcels are often split in two or with a packaging deteriorated by difficult handling.
Acheteur Vérifié
purchased on 27/11/2017
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3
/5
★★★☆☆
No problem on the product, only the packagingcarton of the package well average!
Acheteur Vérifié
purchased on 19/11/2017
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3
/5
★★★☆☆
Site ok but the package was not even presented for delivery before being dropped off at a relay point. And I was not notified of this deposit, I had to investigate with smartlifetime.
Acheteur Vérifié
purchased on 30/10/2017
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3
/5
★★★☆☆
Site and delivery are good, but two orders where I ask for plastic diapers and I receive non-woven
Acheteur Vérifié
purchased on 15/10/2017
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3
/5
★★★☆☆
Cimmande late arrival
Acheteur Vérifié
purchased on 10/09/2017
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3
/5
★★★☆☆
GOOD SITE DELIVERY TIME A LITTLE TOO LONG THANK YOU
Acheteur Vérifié
purchased on 27/09/2017
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3
/5
★★★☆☆
Slower delivery in the provinces
Acheteur Vérifié
purchased on 29/08/2017
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3
/5
★★★☆☆
Amd is not gohy and the package were to big You had put de boxes with the diaper in a bigger box . You can better packed the diapers in one box that fits.
Acheteur Vérifié
purchased on 19/08/2017
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3
/5
★★★☆☆
I would say that you do the job well, but that the cost of postage is too high and not justified in my opinion (I do not know the share attributed to colissimo???)
Acheteur Vérifié
purchased on 19/08/2017
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3
/5
★★★☆☆
A little slow from Belgium to Belgium.....
Acheteur Vérifié
purchased on 12/07/2017
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3
/5
★★★☆☆
Problem with the delivery. The delivery man put a notice in the mailbox without knocking while I was at home. I didn't appreciate it because I had checked on the website that the delivery was in progress and I was waiting. So I had to organize myself the next day.
Acheteur Vérifié
purchased on 23/07/2017
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3
/5
★★★☆☆
Really long delivery time (2 weeks), but a very responsive and friendly customer service.
Acheteur Vérifié
purchased on 03/07/2017
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3
/5
★★★☆☆
Delivery too long.
Acheteur Vérifié
purchased on 19/06/2017
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3
/5
★★★☆☆
Satisfactory
Acheteur Vérifié
purchased on 29/03/2017
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3
/5
★★★☆☆
The delivery was too long or slow I waited 4 days while in Paris it is 24 hours
Acheteur Vérifié
purchased on 17/03/2017
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3
/5
★★★☆☆
Waiting too long to receive my shopping cart
Acheteur Vérifié
purchased on 28/02/2017
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3
/5
★★★☆☆
Good site but at my last order I was missing some items that I reported but so far no response I think I would not order from this site anymore too bad
Acheteur Vérifié
purchased on 05/03/2017
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Answer from Senup
Hello Madam, We note that your order was placed on 5/03/2017 at 6:50pm. Your package was shipped the next day and delivered on 8/03/17. Therefore, the deadlines have been shipped.
Here is the tracking of your package: https://tracking.dpd.de/parcelstatus?query=05347004981504&locale=en_BE&Tracking=Track We do not find any trace of your email either. Would not we confuse this order with another, placed on another site. Can you confirm that everything is in order? Thank you in advance for your feedback. Sincerely, The Senup team.
Here is the tracking of your package: https://tracking.dpd.de/parcelstatus?query=05347004981504&locale=en_BE&Tracking=Track We do not find any trace of your email either. Would not we confuse this order with another, placed on another site. Can you confirm that everything is in order? Thank you in advance for your feedback. Sincerely, The Senup team.
3
/5
★★★☆☆
For several months, the products are in tended flow, more stock, which lengthens the preparation time.
Acheteur Vérifié
purchased on 17/03/2017
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3
/5
★★★☆☆
The mail that the package had arrived did not specify that only half of it had arrived at Carrefour Hoeilaart. So I had to go twice.
Acheteur Vérifié
purchased on 09/02/2017
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3
/5
★★★☆☆
The site is good, the problem comes from the delivery: the deliveryman refused to go up the 4 floors, why propose a delivery at home if it is necessary to go to seek the parcel?
Acheteur Vérifié
purchased on 10/02/2017
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2
/5
★★☆☆☆
You sell items that you do not have in stock, which has delayed the delivery considerably
Acheteur Vérifié
purchased on 25/01/2017
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3
/5
★★★☆☆
Not bad but there is a little mistake: I received twice the same reference for the paper sheet, while I wanted to try the two different models proposed to be able to order others of the chosen model later. It's a shame!
Acheteur Vérifié
purchased on 23/01/2017
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3
/5
★★★☆☆
I ordered a laptop on the site, it was in fact out of stock, I was very disappointed.
Acheteur Vérifié
purchased on 10/01/2017
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