/10
★★★★★
based on 6703 published reviews
★★★★★
based on 6703 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Order conforms and fast. However, it is impossible to validate the discount code SLTFIRST for the first order to benefit from -5%.
Acheteur Vérifié
purchased on 27/12/2020
Translated review2/5
★★☆☆☆
Very poorly packed package arrived open
Acheteur Vérifié
purchased on 04/01/2021
Translated review Answer from Senup
Hello, We understand your dissatisfaction and apologize for this inconvenience beyond our control. However, this notice invites you to judge the totality of your experience on our site during your order and not only on one of the aspects of the ordering process. We are therefore sorry that we did not receive your notice concerning the navigation on the site, the taking of the order, the possible contacts with our customer service or the delivery time.
Sincerely, The Senup team
Sincerely, The Senup team
3/5
★★★☆☆
Too bad there is no loyalty program for the protections.
Acheteur Vérifié
purchased on 15/12/2020
Translated review Answer from Senup
Hello, As mentioned on our Senup website, we offer a loyalty program to all our customers. Each purchase earns you a certain amount of loyalty points that you can then convert into coupons. These vouchers can then be applied directly in your shopping cart when you place your order. Sincerely, The Senup team
3/5
★★★☆☆
Delivery time longer than announced.
Acheteur Vérifié
purchased on 10/12/2020
Translated review Answer from Senup
Hello, As indicated on our website, delivery times are currently longer during this period.
Have a nice holiday season. Sincerely, The Senup team
Have a nice holiday season. Sincerely, The Senup team
3/5
★★★☆☆
Very good product level but it's been 2 times that the packaging of the delivery is damaged.the last time the deliveryman even helped us package by package hello discretion.moreover it is for my mom and we think it's for me.grrrrr
Acheteur Vérifié
purchased on 25/11/2020
Translated review3/5
★★★☆☆
The description of the products is not necessarily true but delivery is fast.
Acheteur Vérifié
purchased on 18/11/2020
Translated review2/5
★★☆☆☆
One month in all : what a performance !
Acheteur Vérifié
purchased on 17/11/2020
Translated review Answer from Senup
Hello Sir, We are surprised by your comment because first of all, your review is not about your last order but about the one of November 17th which was delivered on November 20th, three days later. Regarding your order of December 4, and as we announce on our website, the delivery time was longer than usual. Your order shipped on December 7 was delivered on December 15. We are therefore far from the one month delay mentioned in your comment.
Sincerely, The Senup team
Sincerely, The Senup team
3/5
★★★☆☆
Quite a lot of choice but not very commercial since a very large reta
Acheteur Vérifié
purchased on 30/11/2020
Translated review3/5
★★★☆☆
The delay of reception of the ordered articles was particularly long and the packing was defective insufficient protector! Can do better
Acheteur Vérifié
purchased on 30/10/2020
Translated review2/5
★★☆☆☆
I do not understand why the package was given to the Post Office without notifying me! I had to ask you directly to find out!
Acheteur Vérifié
purchased on 17/10/2020
Translated review Answer from Senup
Hello Sir, It is important to know that with the COVID health crisis, parcel carriers are facing a considerable work overload. We cannot check the tracking of all the parcels we send and that is why we systematically send the link to track the parcel to our customers. In case of a problem we intervene immediately as soon as we are informed. I regret your dissatisfaction but I am happy to hear that you have received your order. Sincerely, Frederic The Senup team.
3/5
★★★☆☆
Hello, your service is very good but according to the information on your site I thought I was buying Belgian products but in the end it's Chinese :(((
Acheteur Vérifié
purchased on 22/10/2020
Translated review Answer from Senup
Hello Mr. Sauvage, The surgical masks you bought are indeed made in China and are of very good quality. I don't understand why you think you bought masks made in Belgium because there is no mention of it. I am looking forward to hearing from you and I am at your disposal for any further information. Sincerely, Frédéric.
2/5
★★☆☆☆
Package never received. The delivery man did not bother to insist with the doorman. We are handicapped and visually impaired and it takes us some time to reach the doorman of the apartment. I think that it is useless to specify that any external displacement is out of our possibilities. This merchandise has been paid in cash by Master Card and I hope to receive the due delivery soon. Thank you very much. C.L.
Acheteur Vérifié
purchased on 18/10/2020
Translated review Answer from Senup
Hello, I see that the package was returned to us after a failed delivery. Here is what I can read in the tracking of the DPD carrier: Returned to the warehouse after an unsuccessful delivery attempt. An access code is required for the delivery address. Could you please provide us with the access code so that we can reship the order? Thank you in advance. Sincerely, Frederic.
2/5
★★☆☆☆
Follow-up: little information after the completion of the order Delivery time does not correspond to what was mentioned on the site
Acheteur Vérifié
purchased on 31/10/2020
Translated review Answer from Senup
Hello Mr. Mohamed, I am surprised to read your opinion concerning the non-delivery of your package while GLS indicates to have delivered it on 3/11/2020. Here is the tracking of your package: https://gls-one.be/fr/trace?query=716125387771 Would you be so kind as to check this and contact us via our website in case of problem? Thank you in advance and remain at your disposal for any further information. Sincerely, Frédéric.
3/5
★★★☆☆
Problem of delivery blocked because partly available, follow-up error in the routing to the warehouse. Otherwise products always perfect
Acheteur Vérifié
purchased on 22/10/2020
Translated review2/5
★★☆☆☆
Order shipped quickly Site quite complicated to order Had to call back three or four times after a failed delivery
Acheteur Vérifié
purchased on 10/10/2020
Translated review3/5
★★★☆☆
For the first time since I order from sen up I have problems long delay damaged package and incomplete order
Acheteur Vérifié
purchased on 11/09/2020
Translated review Answer from Senup
Hello, It is true that your order was exceptionally delivered 48 hours late and we apologized for that. As for the 6 packages forgotten during the preparation, they were immediately shipped as soon as you contacted us.
We look forward to serving you again. Sincerely, The Senup Team
We look forward to serving you again. Sincerely, The Senup Team
3/5
★★★☆☆
Very long delivery time
Acheteur Vérifié
purchased on 30/09/2020
Translated review2/5
★★☆☆☆
I think it's a shame not to have a complete set of handles but without a nail it's useless
Acheteur Vérifié
purchased on 17/08/2020
Translated review2/5
★★☆☆☆
Good site, however, flimsy packing boxes re-scotched by the carrier, and do not order the Nateen brand. The protections of disintegrate completely, there are granules of absorbing gel everywhere
Acheteur Vérifié
purchased on 19/08/2020
Translated review3/5
★★★☆☆
The products no longer correspond to the quality I knew ...
Acheteur Vérifié
purchased on 21/08/2020
Translated review