/10
★★★★★
based on 6703 published reviews
★★★★★
based on 6703 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Could be simplified as it requires a lot of research. Discounts and deductions on billing are not sufficiently explained. After a chat, the terms used by the agents do not correspond to what is found on the site, so I hesitate.
Acheteur Vérifié
purchased on 08/09/2021
Translated review Answer from Senup
Hello Madam, Thank you for taking the time to send us your feedback regarding your experience on our site. I personally explained our loyalty point system to you and if I remember correctly, you never asked me for more clarification. I assumed that everything was clear to you. Furthermore, the system for converting your loyalty points is also explained in detail on our site. I remain at your disposal for any further information. Sincerely yours, The Senup team
3/5
★★★☆☆
The navigation on the site is not always easy, it's a little slow. the delivery was relatively fast, as I was away the deliveryman put the package on the terrace of my garden? I had appreciated the delivery in a relay point last year. The telephone assistance, to guide me in particular on the mode of delivery which is being perfected, was remarkable. The person who answers the phone is very calm and kind, which is quite exceptional on an online sales site. Bravo and thank you.
Acheteur Vérifié
purchased on 06/09/2021
Translated review3/5
★★★☆☆
The quality is very good, just the delivery I had to wait a long time, so I sent mail, call, it took me a long time and I had to buy more in store while waiting, too bad, I try again this time hoping that it is faster, otherwise I should change,
Acheteur Vérifié
purchased on 28/08/2021
Translated review3/5
★★★☆☆
Very good, on my first order. For the last one, delivered late (due to an out-of-stock item), I would have liked to be better informed about the outcome of this order, without having to ask. Otherwise, thank you for the quick response by email and the phone call that followed! Perfect packaging and delivery.
Acheteur Vérifié
purchased on 07/08/2021
Translated review2/5
★★☆☆☆
Senup has changed the quality of its protections.
Acheteur Vérifié
purchased on 01/06/2021
Translated review Answer from Senup
Hello Sir, Thank you for taking the time to give us your opinion about your experience on our Senup store. However, we are not responsible for any product modifications that may occur in the different ranges offered on our site. Indeed, we are a reseller and not a manufacturer. Tena has indeed modified its range more than a year ago. The old version of Tena Pants that you used to buy is now no longer manufactured and therefore no longer offered for sale. The manufacturer Tena now only offers the new version. Sincerely, The Senup team
3/5
★★★☆☆
Several postponements of delivery: order placed on 03.08 and delivered on 19.08, despite the responsiveness of customer service. problem with Smartlifetime or UPS ? problem of delivery during the vacations in Kiala delivery points ? it's a pity to wait more than 15 days to get a package that should be delivered in 5 or 5 days. otherwise goods conform, and interesting prices.
Acheteur Vérifié
purchased on 03/08/2021
Translated review3/5
★★★☆☆
Delivery time too long
Acheteur Vérifié
purchased on 19/07/2021
Translated review3/5
★★★☆☆
1) I am dutch-speaking and receive this question in french! 2) I have asked a question 2 times and had to send a reminder 2 times because my question was not answered
Acheteur Vérifié
purchased on 19/07/2021
Translated review3/5
★★★☆☆
I'm very pleased with the service and the quality of the product.
Acheteur Vérifié
purchased on 19/07/2021
Translated review3/5
★★★☆☆
Products always in conformity but the price always in increase
Acheteur Vérifié
purchased on 24/07/2021
Translated review Answer from Senup
Hello Madam, We take good note of your opinion. When we compare your previous order and the latest one, we do not see a drastic price increase. Indeed, the tena pants maxi large purchased by batch of 4 packages was previously at a price of 58.49 euros (order of April 6, 2021) and 58.76 euros during your order of July 24 last. Regarding the tena pants wider, you had taken a batch of 10 packages previously (price per package: 14.43 euros) and a batch of 12 packages during your last order (price per package: 13.86 euros). The price here is therefore lower.
We remain at your disposal. Sincerely, The Senup team
We remain at your disposal. Sincerely, The Senup team
3/5
★★★☆☆
There are times when everything goes well and the order arrives quickly and completely. There are times when it is more complicated and longer to arrive. The complicated is part of life, what is not good is not to prevent. Apart from these defects, I remain faithful to this site. Sincerely
Acheteur Vérifié
purchased on 07/07/2021
Translated review2/5
★★☆☆☆
Products Ok. But the package arrived ripped open and the products were coming out of the package, the box was too light and the scotch tape was of poor quality. The first time I was told that it was the frost, but in July it was rather cold... .... The glove box arrived all stuck. It's not the first time that this has happened.
Acheteur Vérifié
purchased on 12/07/2021
Translated review Answer from Senup
Thank you for taking the time to review your Senup shopping experience. We are sorry to hear that the package arrived in poor condition.
If you have any problems, please do not hesitate to contact us. We can be reached very easily, either by e-mail, by phone (toll free number) or via our online chat.
Sincerely, The Senup team
If you have any problems, please do not hesitate to contact us. We can be reached very easily, either by e-mail, by phone (toll free number) or via our online chat.
Sincerely, The Senup team
2/5
★★☆☆☆
The new site is particularly difficult to access. Impossible to go back to the last order to copy it as it was the case before this redesign. It was necessary to call on a helper to establish a new order!
Acheteur Vérifié
purchased on 11/07/2021
Translated review Answer from Senup
Hello Madam, Our site has been redesigned to simplify the purchase on our site. All our products have been grouped by size and packaging. With one click, you can access all the available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. The "reorder" function is only accessible when you make your second purchase on the "new" site, as the products are no longer presented in the same format. However, as you will see the next time you make a purchase, this feature will be fully accessible.
In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (toll free number) or even via the online chat.
The Senup team
In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (toll free number) or even via the online chat.
The Senup team
3/5
★★★☆☆
Waiting for delivery
Acheteur Vérifié
purchased on 11/07/2021
Translated review Answer from Senup
Hello, We have taken good note of your evaluation.
Please note that your order has not yet been shipped because you have chosen a product that is clearly indicated as being on backorder. All products that are out of stock are accompanied by an indication of the restocking time.
Sincerely, The Senup team
Please note that your order has not yet been shipped because you have chosen a product that is clearly indicated as being on backorder. All products that are out of stock are accompanied by an indication of the restocking time.
Sincerely, The Senup team
2/5
★★☆☆☆
The new site is much less user friendly and ordering was less easy. Moreover when you click on lists it is useless because nothing is developed. In addition, the shipping costs have increased.
Acheteur Vérifié
purchased on 10/07/2021
Translated review Answer from Senup
Hello Madam, Our site has been redesigned to simplify the purchase on our site. All our products have been grouped by size and packaging. With one click, you can access all the available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (free number) or even via the online chat. The Senup team
3/5
★★★☆☆
Not as clear as before. And I add that there are regularly during my orders items that are waiting to be restocked. This postpones the delivery.
Acheteur Vérifié
purchased on 09/07/2021
Translated review Answer from Senup
Hello Sir, Our website has been redesigned to simplify the shopping experience for our customers. All our products have been grouped by size and packaging. With one click, you have access to all available sizes and packaging for the same product. We have also expanded the choice of payment methods. For the rest, nothing has changed. In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily either by e-mail, by phone (free number) or even via the online chat.
Some products are indeed sold out of stock but this is always clearly indicated on the product sheet to avoid unpleasant surprises for our customers. The Senup team
Some products are indeed sold out of stock but this is always clearly indicated on the product sheet to avoid unpleasant surprises for our customers. The Senup team
3/5
★★★☆☆
Satisfied with the product. Correct delivery time
Acheteur Vérifié
purchased on 22/06/2021
Translated review3/5
★★★☆☆
Recurring and uncorrected problem on loyalty points i have to do this every month
Acheteur Vérifié
purchased on 06/07/2021
Translated review2/5
★★☆☆☆
The article received does not correspond to the description I do not recommend this site
Acheteur Vérifié
purchased on 24/06/2021
Translated review Answer from Senup
Hello, this product has recently been replaced by our supplier and we apologize for the inconvenience. Please be aware that we offer a refund or a voucher in this case. I remain at your disposal for any further information. Sincerely, Frédéric. The Senup team
2/5
★★☆☆☆
Missing or deleted item
Acheteur Vérifié
purchased on 14/06/2021
Translated review