/10
★★★★★
based on 6703 published reviews
★★★★★
based on 6703 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I did not find the disposable washcloths
Acheteur Vérifié
purchased on 29/07/2020
Translated review3/5
★★★☆☆
Price obtained on amazon at the time of my order: -15% and- 10% with shipping. Product question: no problem
Acheteur Vérifié
purchased on 16/06/2020
Translated review3/5
★★★☆☆
Very long supply time, about a month between the order and the delivery, moreover the money is taken from the order. finally, the place of delivery has not been respected....
Acheteur Vérifié
purchased on 14/06/2020
Translated review3/5
★★★☆☆
Hello, it is not always easy to find the reference that we are looking for in stores or supermarkets. I found the right reference on this site but I find the rates really excessive. vice the business of dependence.
Acheteur Vérifié
purchased on 27/05/2020
Translated review Answer from Senup
Hello Mr. Gervais, We have difficulty understanding how you can find our prices excessive when we offer particularly aggressive prices, if not the cheapest on the market with our discounted packaging. In addition, you have benefited from free delivery and we offer a 2% discount via our loyalty system. Today, on the 23/06, you called us to inform us that you had received the wrong packages (on the 5/06?) in correct product packaging for the 5 boxes of TENA. This is quite incredible and unheard of. You then insisted on keeping all these packages free of charge and that we deliver the correct references to you again.
You will understand that we cannot accept this and that we will carefully analyze your package once it is returned. We remain at your disposal for any further information. Sincerely, Frédéric. The Senup team.
You will understand that we cannot accept this and that we will carefully analyze your package once it is returned. We remain at your disposal for any further information. Sincerely, Frédéric. The Senup team.
2/5
★★☆☆☆
The navigation on the site is rather difficult because it is not easy to find your way around the use of the products. There should be an explanation on a specific page specifying the difference between mobile diaper, anatomical protection, anatomical layer .... It would also be necessary to specify the dimensions of the product which are not specified. The arrival of the products is random, the delays are sometimes very long due to stock shortages and there is no warning. You have to call to solve these problems. So you have to be available to do it. The interlocutors are charming, but the problem remains the same for us users. The follow-up is rather random, it seems that emails warn but not always. Maybe a handling error.... Apart from this fact no errors in the ordered products. So positive and negative.
Acheteur Vérifié
purchased on 05/06/2020
Translated review3/5
★★★☆☆
For a generous chest, I expected a more efficient support.
Acheteur Vérifié
purchased on 14/05/2020
Translated review3/5
★★★☆☆
It's not smartlife time's fault but the mother companies who modify their products without warning
Acheteur Vérifié
purchased on 03/05/2020
Translated review3/5
★★★☆☆
The order went well, but the delivery was terrible, the delivery man had to call so that we could open the door, the phone was out of order, he came several times without ever calling and finally dropped off the 2 heavy boxes at the neighbor's house across the street that we don't even know. we wonder if we'll order again considering the quality of the delivery
Acheteur Vérifié
purchased on 10/04/2020
Translated review3/5
★★★☆☆
It would be wise to transmit the information (schedules, phone number ...) to the deliveryman in order to avoid several failed deliveries. If this is done automatically then the delivery company is not very attentive.
Acheteur Vérifié
purchased on 29/03/2020
Translated review3/5
★★★☆☆
Order delivered after one week but company in Belgium. Protection not adapted for the night. Urinary and fecal leaks noted
Acheteur Vérifié
purchased on 18/03/2020
Translated review Answer from Senup
Hello, your review is only about the product and not about the quality of the service offered by our store.
Would you be so kind as to modify or delete this review?
You can rate a product directly on its description sheet.
Sincerely, Stefania Senup Customer Service
Would you be so kind as to modify or delete this review?
You can rate a product directly on its description sheet.
Sincerely, Stefania Senup Customer Service
3/5
★★★☆☆
Products not always easy to find on the site
Acheteur Vérifié
purchased on 09/03/2020
Translated review3/5
★★★☆☆
Delivery a little too long for this type of product Too bad
Acheteur Vérifié
purchased on 01/03/2020
Translated review3/5
★★★☆☆
I did not have follow up of my order nor the day of delivery
Acheteur Vérifié
purchased on 09/04/2020
Translated review2/5
★★☆☆☆
Delivery ok, but wrong description and pictures of the article, so the products received do not correspond to the needs...
Acheteur Vérifié
purchased on 21/03/2020
Translated review Answer from Senup
Hello, you ordered the product "AMD Edging Sheets 90 x 180 cm - 25 Sheets" and this is what you received. As we explained to you, the part "bordable" is detached from the middle of the sheet so that it can be deployed completely. We will correct the images (non-contractual) so that it is more explicit. I remain at your disposal for any further information. Sincerely, Frédéric. The Smartlifetime team.
3/5
★★★☆☆
I asked for a copy of the invoice to be attached in the box sent as usual Unfortunately nothing received If there is a way to send it by mail because I do not have a printer Thank you Mrs A.
Acheteur Vérifié
purchased on 17/03/2020
Translated review3/5
★★★☆☆
Packaging less well than other shipments
Acheteur Vérifié
purchased on 13/03/2020
Translated review3/5
★★★☆☆
The delivery was missed, I had to recover my package, on foot, and, at a crossroads, 500m from my home !!!!. The 2 delivery men didn't seem to know their GPS, or? they were beginners. But I'm tolerant!
Acheteur Vérifié
purchased on 02/01/2020
Translated review3/5
★★★☆☆
Delivery time not respected
Acheteur Vérifié
purchased on 27/12/2019
Translated review Answer from Senup
Hello, Your order was placed on 27/12 and shipped the same day. Taking into account only the working days, your parcel was indeed delivered on 3/01, with 2 days of delay.
We have noticed that the transporters have treated the parcels with a little delay during the holiday season. I apologize for this exceptional delay. Sincerely, Frédéric. The Senup team.
We have noticed that the transporters have treated the parcels with a little delay during the holiday season. I apologize for this exceptional delay. Sincerely, Frédéric. The Senup team.
3/5
★★★☆☆
Three stars not two because the delivery time was fast, it's my first order and the package arrived in very bad condition because the packaging was too light so the products inside arrived very, very damaged. However I contacted the customer service who answered me quickly but still the packing boxes are too light (even for pants), risk of gutting the package and if there are fragile things..... I do not know if I would recommend this site.
Acheteur Vérifié
purchased on 13/01/2020
Translated review2/5
★★☆☆☆
I ordered 2 packs of nateen anatomical protections because on the description it was said that there was a large adhesive strip all along. I received them in time except that no adhesive strip Otherwise I am never disappointed by smartime
Acheteur Vérifié
purchased on 29/12/2019
Translated review Answer from Senup
Hello Ms. ********* , I just checked the product description and I do not see that it is indicated that there is an adhesive strip along the entire length. It reads: "Bonding: Non-toxic hot melt adhesive. After checking, it is indeed an error. There are no adhesive strips on the Nateen Easy-8. We will therefore modify the description and apologize for the inconvenience. Sincerely, Frederic of the Smartlifetime team.