/10
★★★★★
based on 6703 published reviews
★★★★★
based on 6703 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
It was clearer before...
Acheteur Vérifié
purchased on 07/06/2021
Translated review Answer from Senup
Hello, Thank you for your feedback and we are sorry that you do not like the new interface of our site. The latter has been studied to facilitate the task of our customers: all the references are now grouped by size and by packaging allowing you to find in one click what you are looking for. For the rest, nothing changes, all the features specific to our old site continue to be offered. If you need help, as you did with your last order, don't hesitate to contact us by e-mail or by phone. We will be happy to help you. Sincerely, The Senup team
3/5
★★★☆☆
The skotch under the box was completely removed. Otherwise, the delivery was in order.
Acheteur Vérifié
purchased on 21/05/2021
Translated review3/5
★★★☆☆
Difficulty to connect to your web page. Change of owner?
Acheteur Vérifié
purchased on 01/06/2021
Translated review Answer from Senup
Hello, No change of owner. We are still in charge and we wanted to offer you a new interface. However, nothing changes at the level of the catalog, all our references are always proposed but presented differently for more facility. Your advantages also remain the same. If you encounter a problem of connection, do not hesitate to check your identifiers and if the problem persists, I invite you to contact us by e-mail or by phone at the free number 00800 1995 1995. Sincerely yours, The Senup team
3/5
★★★☆☆
Poor quality of delivery because the delivery man left the packages in the lobby without making the effort to put them in the elevator
Acheteur Vérifié
purchased on 14/04/2021
Translated review Answer from Senup
Hello, We understand your dissatisfaction but the drivers are not obliged to put the parcels in the elevator or to take the parcels upstairs. However, most drivers accept to do this service out of kindness. We are sorry that the driver in charge of your delivery did not have this courtesy. Sincerely, The Senup team
2/5
★★☆☆☆
I did not receive the diapers I ordered, but other diapers that were thinner and less absorbent, and this without any notice or message or apology.
Acheteur Vérifié
purchased on 06/04/2021
Translated review3/5
★★★☆☆
Hello, in spite of my request to receive an INVOICE corresponding to the amount paid you continue to send me a printout notified ORDER what has for cause not to be recognized and does not allow me to benefit from the assumption of responsibility with the general council to which I am entitled. Good day to you.
Acheteur Vérifié
purchased on 06/04/2021
Translated review3/5
★★★☆☆
A little expensive but reliable service!
Acheteur Vérifié
purchased on 26/03/2021
Translated review Answer from Senup
Thank you for your feedback on the order you placed on our website. However, I must inform you that the price you paid for the products you chose is much lower than the price charged by our competitors. Buying by "lots" or "packs" allows you to save a lot of money. Sincerely, The Senup team
3/5
★★★☆☆
The description of the articles is not clear and too brief (dimensional characteristics).
Acheteur Vérifié
purchased on 26/03/2021
Translated review3/5
★★★☆☆
Notice of shipment then nothing more...
Acheteur Vérifié
purchased on 20/03/2021
Translated review Answer from Senup
Hello Madam, I am quite surprised by your evaluation and your comment because I immediately replied to the email you sent us in order to obtain information on the delivery tracking. The information provided was very precise.
Have a nice day. the Senup team
Have a nice day. the Senup team
2/5
★★☆☆☆
One of the two products was not the right one
Acheteur Vérifié
purchased on 28/02/2021
Translated review3/5
★★★☆☆
Deteriorated packaging and partly opened For the discretion of the contents, it is the discomfort in front of the merchant
Acheteur Vérifié
purchased on 08/03/2021
Translated review3/5
★★★☆☆
A little expensive
Acheteur Vérifié
purchased on 12/02/2021
Translated review2/5
★★☆☆☆
Waited for my order to be delivered for over 10 days. A second order was re-shipped this time delivered in 48 hours. It was the fault of the warehouse in France but still annoying in the planning. Very understanding and friendly in Belgium. Toll free number not possible to get from France. Would like to have the explanation.
Acheteur Vérifié
purchased on 15/02/2021
Translated review Answer from Senup
Hello Sir, It seems that there was a problem with your package and that's why we sent a second time your order before receiving the return of the first package. We apologize for this inconvenience. However, our toll-free number 00800 1995 1995 is working properly. We remain at your disposal for any further information. Sincerely, Frédéric, Smartlifetime Customer Service
3/5
★★★☆☆
Fast delivery time, Tena product very good. 3 stars because the box was open, the tape is of poor quality, it's a shame to neglect this element; I hesitate to recommend for this reason.
Acheteur Vérifié
purchased on 15/02/2021
Translated review Answer from Senup
Thank you for your constructive comment and I apologize for this inconvenience. We use high performance adhesives that are adapted to the weight of our packages. Unfortunately, temperatures below 5° to 0° have a negative impact on the adhesion of the adhesives. We are currently testing different adhesives in order to find the most suitable product. I am sure that we will find a solution soon. Sincerely, Frédéric, the Senup team.
2/5
★★☆☆☆
Parcel blocked at the carrier GLS a phone call to retrieve our package, cost us 4, never again that !!!!
Acheteur Vérifié
purchased on 29/01/2021
Translated review3/5
★★★☆☆
Problem with the bed sheets but very quickly solved by the company
Acheteur Vérifié
purchased on 12/01/2021
Translated review3/5
★★★☆☆
I received the code by sms, but I was in day hospitalization. I was expecting to receive information for a second visit. But my package was given to a neighbor; what's the use of sending me a code if it's to put the package in a neighbor's house.
Acheteur Vérifié
purchased on 14/01/2021
Translated review3/5
★★★☆☆
Delivery times in (24 h) too long not maintained damage
Acheteur Vérifié
purchased on 11/01/2021
Translated review3/5
★★★☆☆
I had a big problem with the delivery of the package to my home, when it should have been delivered by DPD Pick UP. I couldn't get it corrected despite a reactive customer service.
Acheteur Vérifié
purchased on 31/12/2020
Translated review3/5
★★★☆☆
I placed my order on 03/01 and it was delivered on 11/01. It usually goes much faster. I was obliged to buy the products elsewhere, while waiting for my delivery.
Acheteur Vérifié
purchased on 03/01/2021
Translated review