/10
★★★★★
based on 6703 published reviews
★★★★★
based on 6703 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Very long delivery time without information or commercial discount
Acheteur Vérifié
purchased on 10/12/2018
Translated review Answer from Senup
Hello, when you order a product, the availability of this product is always indicated on the description of the latter. The replenishment time when the product is out of stock is indicated as a number of working days. When you place your next order, do not hesitate to consult this information before validating the order. Sincerely yours, The Senup Team
3/5
★★★☆☆
Unfortunately not warned of a stock shortage ... Too bad, I was looking forward to my order
Acheteur Vérifié
purchased on 25/11/2018
Translated review3/5
★★★☆☆
The content is what I ordered but the box was quite damaged fortunately it was not missing!
Acheteur Vérifié
purchased on 17/11/2018
Translated review3/5
★★★☆☆
The diameter of the stabilizer is too big, but I ordered the right reference, I will have to put tape to thicken it, it's a pity because it's a gift for my mother
Acheteur Vérifié
purchased on 31/10/2018
Translated review2/5
★★☆☆☆
While I usually don't have any problems, this time I couldn't choose the delivery place and had a hard time getting my order.
Acheteur Vérifié
purchased on 18/11/2018
Translated review3/5
★★★☆☆
The delivery took a very long time and as a compensation I got a voucher for a next order of 6 and considering the time it took for the delivery, I am not ready to order again!
Acheteur Vérifié
purchased on 11/11/2018
Translated review3/5
★★★☆☆
I was not able to order on the site, obliged to make a check
Acheteur Vérifié
purchased on 27/09/2018
Translated review3/5
★★★☆☆
It is average because the mail service does not answer any of the mail requests and information formulated
Acheteur Vérifié
purchased on 17/09/2018
Translated review Answer from Senup
Hello, I confess that I do not understand the meaning of your message because after checking, answers were indeed given to your two emails. A first e-mail was sent to you on September 18 at 3:34 pm and a second one on September 20 at 11:04 am. Could you please check that the e-mail address you have registered on our site is correct? If so, we advise you to check your spam folder. Have a nice day. The Senup team.
3/5
★★★☆☆
Just a problem to choose the place of delivery via UPS. No request for a location when ordering. Had to send an email to get a delivery place near the desired location. Otherwise, everything is fine.
Acheteur Vérifié
purchased on 12/10/2018
Translated review3/5
★★★☆☆
Delivery time not met
Acheteur Vérifié
purchased on 10/10/2018
Translated review2/5
★★☆☆☆
Problem with the carrier"GLS" who left the package in a relay point without notice and I would add that he never came to my home because I was present the day of delivery.
Acheteur Vérifié
purchased on 09/08/2018
Translated review3/5
★★★☆☆
I find it a shame not to be notified by email when a product is missing. During my last order of August 13, I waited in vain for delivery to my place of vacation. Finally it was delivered 4 days after my departure while I had asked that it be delivered to my home.
Acheteur Vérifié
purchased on 13/08/2018
Translated review3/5
★★★☆☆
I had given two reviews on the products I buy from Sen'up a few months apart, and only the first one (very flattering) was published. The second one, referring to the lower quality of one of the products concerned, was never published on your site.
Acheteur Vérifié
purchased on 07/08/2018
Translated review3/5
★★★☆☆
The amount of my order n° 18080335 has been deducted twice from my account. If you can't refund me, please send me again what has been charged in addition.
Acheteur Vérifié
purchased on 03/08/2018
Translated review Answer from Senup
Hello, after checking we see that you have indeed made a double payment that we have just refunded. If you have any doubts about the acceptance of a payment, I invite you to consult your order history before making a second payment. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, The Senup team.
2/5
★★☆☆☆
Wrong delivery
Acheteur Vérifié
purchased on 31/07/2018
Translated review3/5
★★★☆☆
Packing insufficiently taped, package closed by the carrier and despite that arrived open! can do better ......
Acheteur Vérifié
purchased on 09/07/2018
Translated review Answer from Senup
Hello Mr. Gilbert, I apologize for this inconvenience.
However, we use double fluted cardboard boxes made of kraft material and a very effective adhesive for large packages to avoid this type of problem. Furthermore, we protect the products inside the package as much as possible so that they are not damaged.
Unfortunately, we have to admit that the carriers are not always delicate with the parcels and that it happens that some parcels open during the transport. Fortunately, this happens very rarely. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, The Senup team.
However, we use double fluted cardboard boxes made of kraft material and a very effective adhesive for large packages to avoid this type of problem. Furthermore, we protect the products inside the package as much as possible so that they are not damaged.
Unfortunately, we have to admit that the carriers are not always delicate with the parcels and that it happens that some parcels open during the transport. Fortunately, this happens very rarely. I remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, The Senup team.
3/5
★★★☆☆
Correct
Acheteur Vérifié
purchased on 28/06/2018
Translated review2/5
★★☆☆☆
Not at all absorbent
Acheteur Vérifié
purchased on 25/05/2018
Translated review3/5
★★★☆☆
Carrier not great package delivered point relay ..... while the package should be delivered at home ... say there was no one ... false archi false ... no one to inform you that the package has been deposited ds point relay ... so I do not think to order from you again ....
Acheteur Vérifié
purchased on 28/04/2018
Translated review3/5
★★★☆☆
It's a pity that the Nateen are not plasticized because they are well wrapped. Some problems of delivery ...
Acheteur Vérifié
purchased on 02/05/2018
Translated review