/10
★★★★★
based on 6735 published reviews
★★★★★
based on 6735 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Interesting offers and rates however, there are gaps in the management of stock and delivery. the delivery is done by kiala (ups acces point) it is necessary to specify textually the point relay (CARREFOUR PORTET SUR GARONNE N° of Relay Kiala: 18642 blvard de l'EUROPE 31120 PORTET SUR GARONNE), and in spite of that the delivery was made in another point, or the reception was more than nauseating (TABAC LOTO PMU N° of Relay Kiala: 02886 73, D ANDORRE 31120 PINSAGUEL) the person clearly attacked me in front of the customer because I came one day after the arrival of the parcel, that the big parcels (70 cmx 40cm) it does not like that and that I had not been fast enough to come to recover my parcel. for the management of stock, after making the order and after a week we learn that the products are not available, status of the order unclear, lack of information
Acheteur Vérifié
purchased on 29/11/2016
Translated review Answer from Senup
Hello Mr. Bordes, Delivery is made at your convenience either with Colissimo, GLS, DPD or UPS Access Point (Kiala). When you choose a delivery with UPS AP, a map opens and all the relay points near your address are displayed. Simply choose one and click on "Select". The relay point is then automatically saved as the destination address. You skipped this step and entered in "additional information" a relay point which is no longer part of the UPS - Kiala network. On 2/12 we sent you an email to inform you of the unavailability of the relay point. We have selected the nearest relay point to your home. Regarding the delivery time, we have indeed encountered a longer than usual restocking time. We have asked Abena to make sure that this does not happen anymore. We have also increased the stock of Abena Formula 2 due to the growing demand. We remain at your disposal for any further information. Sincerely, The Senup.com team
3/5
★★★☆☆
Good but lacks information on exact delivery date
Acheteur Vérifié
purchased on 25/11/2016
Translated review2/5
★★☆☆☆
Great delay in delivery, I had to contact you in order to receive my order out of stock, which was not expected.
Acheteur Vérifié
purchased on 31/10/2016
Translated review Answer from Senup
Hello, Yes, we have encountered a delay in the restocking of this product. We have reported this problem to Wait. We will avoid similar problems in the future. This product is currently in stock, please accept our apologies for the inconvenience. Sincerely, Frédéric Demesmaeker, The Smartlifetime.com team
3/5
★★★☆☆
We should intervene with the two carriers DPD and GLS. The deliverymen do anything, they don't want to bring the parcel to your door under the pretext that your neighborhood is not safe & they have received orders not to go up" and I wonder if I will continue to place you order.
Acheteur Vérifié
purchased on 02/11/2016
Translated review Answer from Senup
Hello Madam, We strive to offer a wide choice of carrier to satisfy our customers.
- DPD delivers in 24 to 48 hours throughout France and offers up to 2 home presentations.
- GLS also delivers in 24 to 48 hours and drops the package in the nearest relay point in case of absence.
- Kiala allows you to receive your package directly in the relay point of your choice.
- Colissimo is also proposed. When a problem arises, such as the neighborhood is not on the map, it is important to communicate this problem as soon as possible so that we can report this information to the headquarters of the carrier. Please believe that we are doing everything possible to satisfy you! Sincerely, Frédéric Demesmaeker, Senup Customer Service.
- DPD delivers in 24 to 48 hours throughout France and offers up to 2 home presentations.
- GLS also delivers in 24 to 48 hours and drops the package in the nearest relay point in case of absence.
- Kiala allows you to receive your package directly in the relay point of your choice.
- Colissimo is also proposed. When a problem arises, such as the neighborhood is not on the map, it is important to communicate this problem as soon as possible so that we can report this information to the headquarters of the carrier. Please believe that we are doing everything possible to satisfy you! Sincerely, Frédéric Demesmaeker, Senup Customer Service.
3/5
★★★☆☆
Good site but not easy to find it. We searched several times before finding your harness.
Acheteur Vérifié
purchased on 12/10/2016
Translated review3/5
★★★☆☆
Good just a little expensive and not much promotion
Acheteur Vérifié
purchased on 22/10/2016
Translated review3/5
★★★☆☆
Deficient reimbursement and referral services
Acheteur Vérifié
purchased on 29/09/2016
Translated review Answer from Senup
Hello, We offer 2 possibilities for the return of orders: 1 - Pick up on site by our carrier DPD. 2 - Return with Kiala (just drop the package in a Kiala relay point) - Very competitive prices. Upon return of goods the products are refunded. Can you tell us what type of problem you encountered? Thank you in advance for your return. Sincerely, Frédéric Demesmaeker, Customer Service Senup.com
3/5
★★★☆☆
I found what I needed, the information was accurate. I thought I would get a discount, but there was a minimum purchase. The advantage codes sent by email do not represent much. The delivery took a little longer than expected. In the end, with the shipping costs, I pay the same price as my local supplier.
Acheteur Vérifié
purchased on 30/09/2016
Translated review Answer from Senup
Hello, Every month we make discounts that apply to our entire site. These discounts are sent by e-mail to change from month to month. At the end of the month we will send a promotion with no minimum purchase. Sincerely, Frederic Demesmaeker, Customer Service.
3/5
★★★☆☆
Confusion in the specification and size the overhead costs of wearing the av this replacement have not been reimbursed
Acheteur Vérifié
purchased on 15/09/2016
Translated review Answer from Senup
Hello, In each title the size of the product is specified in order to avoid any confusion. The shipping costs are visible on the page "shipping costs": https://www.smartlifetime.com/informations-de-livraison.html You will find our return policy on the page "Money back guarantee": https://www.smartlifetime.com/garantie-satisfait-ou-rembourse.html We offer 2 possibilities for the return of parcels: - Collection at your home by our carrier DPD. - Return with Kiala (you just have to deposit the parcel in a Kiala point of your choice). This second option has the advantage of offering you a particularly democratic price. As soon as we receive the return we proceed to the refund. Sincerely, Frédéric Demesmaeker, Customer Service.
3/5
★★★☆☆
Delivery a little slow
Acheteur Vérifié
purchased on 07/09/2016
Translated review Answer from Senup
Hello, We apologize for the late delay due to a restocking problem. We have increased our stock to avoid this problem. Sincerely, Frederic Demesmaeker, Senup Customer Service.
3/5
★★★☆☆
Fast order and processing, some problems with the tracking of the order and delivery with the carrier, but the site is reliable
Acheteur Vérifié
purchased on 24/08/2016
Translated review2/5
★★☆☆☆
Delivery expected within 6 working days, received after 20 working days. No gesture, no explanation other than waiting ... In short, bad experiences
Acheteur Vérifié
purchased on 31/07/2016
Translated review3/5
★★★☆☆
ATTENTION TO THE PACKAGING AND THE PROTECTION TO BE GIVEN TO IT
Acheteur Vérifié
purchased on 02/08/2016
Translated review3/5
★★★☆☆
My order was not delivered. After 3 weeks I sent an e-mail to report this problem and they reacted quickly and I received my order within a week.
Acheteur Vérifié
purchased on 09/07/2016
Translated review2/5
★★☆☆☆
Although having the entry code, the delivery man only put a notice in the mailbox, without using the intercom, while the recipient was there!
Acheteur Vérifié
purchased on 20/07/2016
Translated review3/5
★★★☆☆
No communication of arrival of packages (sms?) Sloppy closing of boxes, scotch tape not adhering, poor security ... It was better 3 months ago! Only the prices remain competitive!
Acheteur Vérifié
purchased on 20/07/2016
Translated review3/5
★★★☆☆
Delivery time a little long
Acheteur Vérifié
purchased on 02/07/2016
Translated review3/5
★★★☆☆
The site is good, but a little disappointed with the product.
Acheteur Vérifié
purchased on 12/07/2016
Translated review2/5
★★☆☆☆
Poorly designed for the elderly
Acheteur Vérifié
purchased on 12/07/2016
Translated review3/5
★★★☆☆
No sms sent in case of out of stock and when the package arrives at Kiria...Too bad because good quality and correct price.
Acheteur Vérifié
purchased on 10/07/2016
Translated review