/10
★★★★★
based on 6703 published reviews
★★★★★
based on 6703 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I ordered 3 identical undersheets. I received 2 of them in their packaging, perfect. The 3rd one I received without packaging is different: color and texture. Given the cost of returning it, I kept it. However, as this underpad was not clean, I had to wash it at the same time as one of the two I received and used. The one received in its packaging did not move, the other one moved : the 2 central parts superimposed moved in a different way.
Acheteur Vérifié
purchased on 18/04/2018
Translated review3/5
★★★☆☆
The colors are not judicious and do not facilitate the research
Acheteur Vérifié
purchased on 12/04/2018
Translated review2/5
★★☆☆☆
Very slow shipping
Acheteur Vérifié
purchased on 02/02/2018
Translated review3/5
★★★☆☆
Carton delivered partially open but the entire order was there.
Acheteur Vérifié
purchased on 11/02/2018
Translated review3/5
★★★☆☆
Too long
Acheteur Vérifié
purchased on 24/02/2018
Translated review3/5
★★★☆☆
This site is good and my order too except for the delivery I had a passage in my house except that mom is days h24 at home for that a week later I call and they tell me they have my package in a withdrawal point!
Acheteur Vérifié
purchased on 04/02/2018
Translated review2/5
★★☆☆☆
The carrier took 10 days to deliver the package.
Acheteur Vérifié
purchased on 04/02/2018
Translated review Answer from Senup
Hello, unfortunately you are not the only one in this case.
Indeed, the carriers have accumulated a lot of delays due to the snowfall and it took them more than a week to reabsorb these delays. Here is the answer of our carrier: "We are here in a case of force majeure, not in the case of an operational fault." We remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, Smartlifetime Customer Service.
Indeed, the carriers have accumulated a lot of delays due to the snowfall and it took them more than a week to reabsorb these delays. Here is the answer of our carrier: "We are here in a case of force majeure, not in the case of an operational fault." We remain at your disposal for any further information. Sincerely, Frédéric Demesmaeker, Smartlifetime Customer Service.
3/5
★★★☆☆
Disappointed with the product! Pieces of plastic come off on the outside of the Protection like a bad cut
Acheteur Vérifié
purchased on 29/01/2018
Translated review3/5
★★★☆☆
No order confirmation after payment. Long waiting time without any warning. I had to send an email to receive news....
Acheteur Vérifié
purchased on 27/12/2017
Translated review3/5
★★★☆☆
A little long to receive it!
Acheteur Vérifié
purchased on 01/01/2018
Translated review3/5
★★★☆☆
On the site I have nothing to say, but on the delivery, because no mail or sms or other to tell me that my delivery had arrived at the relay point. I asked the site or was my order that was delivered for 1 week and so I had to hurry before it returned to the supplier ......
Acheteur Vérifié
purchased on 27/12/2017
Translated review3/5
★★★☆☆
It's a pity that one of the ordered products arrived broken. The delivery was ok and the time was respected.
Acheteur Vérifié
purchased on 27/12/2017
Translated review3/5
★★★☆☆
I order for my mother who is very old, the delivery is fast but the orders are not always easy to make and there is no advantage to be a former customer.
Acheteur Vérifié
purchased on 22/11/2017
Translated review2/5
★★☆☆☆
Article ordered not in stock, but not notified on the site. In addition to waiting for the order, they don't even warn you by email of the out of stock. When you order this kind of article, it's rather urgent, isn't it?
Acheteur Vérifié
purchased on 27/12/2017
Translated review Answer from Senup
Hello Mrs Gros, When the product is in stock, it is indicated in green in the product sheet "x products in stock". When the product is out of stock, it is indicated in orange (more visible) "Out of stock - Shipment within 7 days max." However, it is possible that this 7 day period has been exceeded due to a stock shortage at the manufacturer. I apologize for this exceptional inconvenience. We try to keep the delivery time as realistic as possible. We proceeded to the refund of your order as requested. For information, the product is again available and can be delivered in 24 to 48 hours: https://www.smartlifetime.com/id-light-maxi-carton-de-120-protections-anatomiques.html. We remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team.
2/5
★★☆☆☆
Previous orders ok. But the last order was delivered to a Kiala point far from our home. I don't understand why. do you have an answer please? Thank you and Happy New Year 2018?
Acheteur Vérifié
purchased on 10/12/2017
Translated review Answer from Senup
Hello Ms. Goujon, There have indeed been some changes at KIALA which was recently taken over by UPS.
Indeed, the Kiala interface that used to display the cards is unfortunately no longer available since a few weeks. We are actively working to provide a new interface with UPS relay points.
In order to avoid this problem, I invite you to communicate us the desired relay point in the box "Additional information concerning this order:" I thank you in advance and ask you to excuse us for the inconvenience. Sincerely, Frédéric Demesmaeker, Senup Customer Service.
Indeed, the Kiala interface that used to display the cards is unfortunately no longer available since a few weeks. We are actively working to provide a new interface with UPS relay points.
In order to avoid this problem, I invite you to communicate us the desired relay point in the box "Additional information concerning this order:" I thank you in advance and ask you to excuse us for the inconvenience. Sincerely, Frédéric Demesmaeker, Senup Customer Service.
3/5
★★★☆☆
Destination error! and light packaging
Acheteur Vérifié
purchased on 05/12/2017
Translated review3/5
★★★☆☆
No problem with the products, but the delivery remains problematic. A phone call at the beginning of the day would be more judicious than just in front of the house; especially since a single parcel, often very heavy, cannot always be received by a neighbor. Moreover, these too heavy parcels are often split in two or with a packaging deteriorated by difficult handling.
Acheteur Vérifié
purchased on 27/11/2017
Translated review3/5
★★★☆☆
No problem on the product, only the packagingcarton of the package well average!
Acheteur Vérifié
purchased on 19/11/2017
Translated review3/5
★★★☆☆
Site ok but the package was not even presented for delivery before being dropped off at a relay point. And I was not notified of this deposit, I had to investigate with smartlifetime.
Acheteur Vérifié
purchased on 30/10/2017
Translated review3/5
★★★☆☆
Site and delivery are good, but two orders where I ask for plastic diapers and I receive non-woven
Acheteur Vérifié
purchased on 15/10/2017
Translated review