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A
Rating: 5 out of 5
Perfect
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 570 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
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A
Rating: 5 out of 5
Very good quality, very good telephone reception, quality merchandise.
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
I had ordered beech sawdust, not sawdust and shavings. As I haven't used it yet, I'll let you know what I think.
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A
Rating: 1 out of 5
Hello, my order still hasn't arrived. I phoned on December 21st and your employee told me that I would receive my parcel on December 23rd. It's now December 27th and I still haven't received anything. Thank you for sending me my order. Pascale Dumont
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Response from tompress.com
Hello, the parcel left on 15/12 was not delivered on time, we have opened a complaint with the postal services, the tracking file is still pending. Best regards.
A
Rating: 5 out of 5
Keep up the good work
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A
Rating: 5 out of 5
A well-constructed site, USEFUL products and, on delivery, the paper catalog to dream about other projects.
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A
Rating: 4 out of 5
Great product. Delighted with my purchase
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A
Rating: 5 out of 5
Telephone contact because a problem with unavailable products could delay delivery
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A
Rating: 4 out of 5
delivery ok goods correspond to the order very well
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A
Rating: 5 out of 5
Perfectly compliant and very quick in this festive season, thank you.
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A
Rating: 2 out of 5
We are an association, and every year in September we train 120/160 participants/year in smoking, free of charge. From now on, we will advise them, with arguments, not to equip themselves and not to buy from Tom Press. We'll be glad to recommend one of your competitors.
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Response from tompress.com
Hello, Are you unhappy because you were able to call a toll-free number? Because a professional answered? Because we delivered despite the break? We remain at your disposal, please do not hesitate to come back to your comment J
A
Rating: 4 out of 5
Fine, but the price of transport spoils the fun.
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A
Rating: 5 out of 5
still no news of my December 13 order and my request to cancel it if it didn't arrive by Christmas.... Allo Allo Is there anyone on the line?
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Response from tompress.com
Hello, Yes, the necessary steps were taken when you called. Best regards.
A
Rating: 5 out of 5
Very fast delivery, fantastic, thank you Perfect espresso machine, efficient, delicious coffee, no more consumables Unbeatable value for money
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A
Rating: 5 out of 5
Totally satisfied with the delivery and the material
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A
Rating: 4 out of 5
the products were in perfect condition but fortunately my ice cream maker was well packed because the parcel arrived ripped open on two sides it would need stronger packaging. otherwise nothing to complain about the products, we are happy with them cordially Mme Résimont
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A
Rating: 3 out of 5
good contact and telephone reception.
The delivery service provider needs to be reviewed: no email or sms notification. The deliveryman arrived in the middle of the day without giving any notice whatsoever, especially for a 200L barrel. Fortunately there was someone at home at the time. Unfortunately, it was for a gift. So the surprise was ruined.
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The delivery service provider needs to be reviewed: no email or sms notification. The deliveryman arrived in the middle of the day without giving any notice whatsoever, especially for a 200L barrel. Fortunately there was someone at home at the time. Unfortunately, it was for a gift. So the surprise was ruined.
A
Rating: 3 out of 5
Hello, I don't really understand how the ripening assistant works. It always displays the same thing day after day.
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A
Rating: 5 out of 5
product conforms to our expectations delivery as expected without any problem everything was perfect see you soon
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A
Rating: 5 out of 5
a positive 1st experience
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A
Rating: 5 out of 5
Very good, fast, efficient service. Very competent telephone staff. Quality material. Very satisfied. Fast delivery, nothing to say. Very complete company that knows its products very well and knows how to promote them. Keep up the good work.
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A
Rating: 4 out of 5
Good products
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A
Rating: 5 out of 5
satisfied
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A
Rating: 5 out of 5
Ultra fast, even during the holiday season, quality products.
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V
Rating: 4 out of 5
Delivery nearer 7 days not 48hrs mentioned.
Response from tompress.com
Hello, We can delivered in 48 hours when de delevery is in France. Best regards.
A
Rating: 5 out of 5
short
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A
Rating: 5 out of 5
Perfect, but I couldn't find the invoice. Could you please send it to us? Thank you Philipe VANDERSTICHEL O'COIN DES SAVEURS
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Response from tompress.com
Hello, Yes, I'll send it to you right away. Our apologies. Best regards.
A
Rating: 5 out of 5
Serious professional
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A
Rating: 5 out of 5
Fast compliance, I recommend it, see you next time.
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A
Rating: 4 out of 5
Good customer service very serious and safe site
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C
Rating: 5 out of 5
We were enraptured by the precision and dexterity of the syringe.
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A
Rating: 5 out of 5
deadline met, product conforms
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A
Rating: 5 out of 5
CLEAR
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A
Rating: 5 out of 5
product knowledge ++ and choice that's hard to find elsewhere on the net
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A
Rating: 5 out of 5
Thank you, and happy New Year, if all suppliers were like you it would be wonderful.
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A
Rating: 5 out of 5
serious site, very efficient customer service, equipment always OK.
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A
Rating: 5 out of 5
Good. Nothing to say.
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A
Rating: 3 out of 5
I'm giving this product as a gift, so I didn't open it. The parcel arrived in very good condition.
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Response from tompress.com
Hello, Why did you give the product the wrong rating? Do you have a problem with the merchandise you received? Please do not hesitate to contact our after-sales service. If not, please modify your review. Best regards.
A
Rating: 1 out of 5
Nothing received, 15 days after order....
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Response from tompress.com
Hello, Your order is being returned to us, a file has been opened with our after-sales service. You can contact them to find out the details of the shipment. Best regards.