Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/07/2019
Since I became a customer at Wesco, this is the first time I am very disappointed with my order. Not because of the product or quality but because of the lack of communication. Indeed, an order placed on 27/07 received on 10 September....... that's a long time especially when it's for my professional activity. A commercial gesture on a future order would have been appreciated.
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Response from Wesco
Hello and thank you for your feedback. We have been victims of our success and we apologize for this unreasonable delay. We hope that the commercial gesture and our apologies will earn your forgiveness and we hope to see you again under better circumstances on wesco.fr.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2019
PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Perfect, the only downside is that we don't know the number of packages on the packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
I love it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2019
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Impeccable service and appointment for delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2019
Everything went well. I noticed that Chronopost gave overly broad deadlines that would require staying stuck at home all day. In the end, the packages always arrive for me at the post office.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2019
Very good quality bed. Impeccable delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2019
It works well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2019
Impeccable
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/08/2019
Delivery deadlines not met and customer service unreachable. The item failed me for my child's return to school and no commercial gesture was proposed to apologize for the inconvenience. I will not place any more orders with this company.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for the inconvenience we caused you. We hope that the commercial gesture and our apologies will earn your forgiveness and we hope to see you again under better circumstances on wesco.fr.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2019
I ordered 2 items noted in stock in June by paying for them. In September, I was informed that one item is no longer available but without telling me if it will be refunded.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for the delay you are experiencing and we apologize for it. Please note that you are only charged when the product is shipped. Thus, you will not have to wait for a refund. We remain at your disposal to advise you on an alternative product via chat on the wesco.fr website.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Professional delivery and compliant product. Very satisfied with my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2019
Very good product. Exactly what we wanted. Very reassuring for children. Our doll is very happy in her new bed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2019
easy and secure site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
Very well done
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2019
No problem with the order or its tracking. The items meet my expectations as well as their description. The delivery, however... could be improved.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2019
I ordered on 02 09 19 and received it on 12 09 19. I find that a bit long.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen issues that we would gladly do without. Your package was stuck for 5 days on a La Poste platform. We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2019
I regret that what we agreed upon as a delivery time at the time of the order in July was not respected in August. This required a significant reorganization effort for reception, fortunately without consequences for our activities!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2019
Navigation is easy, the products seem to be of good quality, delivery was quick and as expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2019
Delay on the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2019
Very good. Easy to find what you want. Very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Assmat: The children love it, they slide into the bag, it is well fixed to the cot thanks to the elastic, too great!! I hesitated to take the sheet (I already have the blankets that we add) but I prefer the sleeping bag.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2019
Order, tracking, and delivery top-notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2019
Very happy with the sheets and the mattress protector.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2019
Fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Fairly quick delivery and no delays.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2019
Good navigation on the site and fairly quick delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Very clear site, full of ideas!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
Diversify
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Perfect in every way.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2019
Very poor delivery, a lot of delays, very poorly packaged, so a few small marks.. too bad.
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. Indeed, the delivery note proves that you are missing a package. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2019
Very good, easy to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Order acknowledged from the start and delivery received on the scheduled date.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Quality-price ratio, service, and delivery impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Fast delivery. Toys very well protected from breakage.
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