Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
All reviews
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Haïfa I.
Rating: 5 out of 5
following a purchase from 09/08/2025
First order on this site, I read negative reviews. I still decided to place an order. I am very satisfied. I paid for fast delivery. The date was respected. I received all my purchases at once. I recommend.
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Djamila M.
Rating: 5 out of 5
following a purchase from 16/08/2025
Delighted with my purchases The bunks are perfect
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Communauté D'agglomération Le Cotentin -.
Rating: 5 out of 5
following a purchase from 19/08/2025
The package was pierced and inside, the box containing a drum was also pierced, as well as the drum skin...
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Response from Wesco
Hello and thank you for taking the time to share the situation by leaving a review. We are sorry that the product arrived damaged and we sincerely apologize. In order to provide you with a replacement solution, we invite you to write to us at [email protected] (specifying your order number, product reference, and attaching a photo of the damaged product). While waiting for your response, we wish you an excellent day.
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Stephanette C.
Rating: 5 out of 5
following a purchase from 24/08/2025
Perfect
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La Marelle E.
Rating: 5 out of 5
following a purchase from 24/06/2025
The package arrived in good condition. With a delay but still on time.
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Laurie L.
Rating: 5 out of 5
following a purchase from 19/08/2025
Perfect bunks, the sheets are perfectly fitted! I recommend!
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Asso Kung Fu Shaolin Divonne -.
Rating: 5 out of 5
following a purchase from 20/08/2025
Nothing to report
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Les Doux Berceaux -.
Rating: 5 out of 5
following a purchase from 19/08/2025
Perfect, the products match the descriptions, fast delivery without any issues.
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Eva C.
Rating: 3 out of 5
following a purchase from 16/08/2025
Nothing to complain about regarding the products, however the announced delivery time was not respected.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
M
Médiathèque -.
Rating: 5 out of 5
following a purchase from 28/07/2025
Very good customer relationship.
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- M.
Rating: 5 out of 5
following a purchase from 24/07/2025
Happy with the service
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Eliane M.
Rating: 5 out of 5
following a purchase from 25/08/2025
the product is good however the delivery was made to a relay point whereas I had paid more for a fast delivery to the daycare
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are delighted that the product meets your expectations. Regarding the delivery, according to the carrier's tracking, the package was dropped off at a relay point because no recipient was available at the nursery during the first attempt. We regret this setback and hope that, despite this situation, you will remain fully satisfied with your order and will renew your trust during your next visit to our site. Have a nice day.
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Christine B.
Rating: 4 out of 5
following a purchase from 18/04/2025
good product true to the catalog image correct delivery
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Carole M.
Rating: 1 out of 5
following a purchase from 13/08/2025
2 products delivered. A folding baby bed with paint splatters. Incorrect description of the baby mattress, plastic cover instead of fabric. No responses to emails and customer service unreachable by phone. Very disappointing.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We fully understand your dissatisfaction and sincerely apologize for the inconveniences encountered, both with the products and the difficulty in reaching our customer service. Your complaint has been taken into account: a carrier will soon come to collect the item, and your refund will be processed as soon as possible. We hope that despite this bad experience, you will give us the chance to fully satisfy you on your next order. Have a nice day.
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- L.
Rating: 5 out of 5
following a purchase from 08/08/2025
Very good
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Jean-Luc V.
Rating: 1 out of 5
following a purchase from 15/08/2025
Deadline not respected and above all the item received is not the item ordered !!!! I am waiting for a response to my complaint.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize for the delivery delay as well as for the error in preparing your order. In order to remedy this, we invite you to write to us at [email protected] specifying your order number and attaching a photo of the received product. We thank you in advance for your feedback and hope to have the opportunity to offer you a better experience with your next order. Have a nice day.
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- M.
Rating: 5 out of 5
following a purchase from 14/08/2025
Well delivered for the back to school.
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Ecole Primaire -.
Rating: 5 out of 5
following a purchase from 17/06/2025
I still haven't received my package, ordered in June! So no, I am not happy at all.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a supply chain delay on one of the ordered items. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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Renle C.
Rating: 1 out of 5
following a purchase from 14/08/2025
package delayed, I still haven't received it, it's already the back-to-school season
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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Arnaud C.
Rating: 1 out of 5
following a purchase from 14/05/2025
I waited a long time for my order without any information from your side. If I hadn't called, I wouldn't have known that one item was unavailable and that the entire order was on hold. In the end, after receiving the available items, it took 1 month to learn that the rest of my order was canceled. In short, there is an obvious lack in customer relations.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a supply delay on one of the ordered references. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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Candice M.
Rating: 1 out of 5
following a purchase from 18/08/2025
I did not receive the ordered color... Too late to change, I need it right away.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry for this preparation error and understand your disappointment, especially since you had an immediate need. If you wish to make a complaint, you can write to us at [email protected]. We hope you will give us the opportunity to provide you with a better experience on your next order. Have a good day.
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Ecole Saint Joseph E.
Rating: 5 out of 5
following a purchase from 18/08/2025
Thank you to this very professional and very friendly driver.
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Hervé L.
Rating: 5 out of 5
following a purchase from 19/08/2025
Perfect
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Valérie J.
Rating: 1 out of 5
following a purchase from 23/08/2025
The holes were not aligned, so we had to re-drill. I called you on Saturday but you were closed and I
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the inconvenience related to the positioning of the holes and understand that this complicated the assembly. Your feedback has been forwarded to our design and quality teams to ensure that this case remains exceptional. Our customer service is available by phone from Monday to Friday (9am-12:30pm / 1pm-5pm) at 05 49 800 166 for any questions. We hope to see you again soon on wesco.fr, and we wish you a very good day.
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Micro-Crèche Les Petits Bouchons De Waben -.
Rating: 3 out of 5
following a purchase from 29/06/2025
Large order for the opening of a micro-crèche, missing items, very difficult customer service to reach.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We know how important the opening of a micro-crèche is and we are particularly sorry for the missing items as well as the difficulties encountered in reaching us. To resolve the situation, could you please write to us at [email protected] specifying your order number and the concerned products? Our customer service team will handle your request as soon as possible. With our renewed apologies, we hope to regain your trust with your next order. Have a nice day.
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Patricia K.
Rating: 5 out of 5
following a purchase from 19/08/2025
My package was delivered on the scheduled date. Everything was perfect.
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Elisa R.
Rating: 1 out of 5
following a purchase from 16/08/2025
15 days to receive 2 sheets in stock.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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Mathilde R.
Rating: 5 out of 5
following a purchase from 23/08/2025
Fast, compliant. However, the box was damaged during transport
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Souriyane P.
Rating: 1 out of 5
following a purchase from 14/08/2025
Order placed on 14/08, shipped on 28/08, delivery time too long.
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
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Pierre B.
Rating: 5 out of 5
following a purchase from 20/08/2025
Very good product.
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Nassira T.
Rating: 3 out of 5
following a purchase from 21/08/2025
I did not receive the order as expected
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that you did not receive your order within the expected timeframe and understand your disappointment. After checking, it seems that the address provided for delivery was incomplete, which delayed the shipment. Our customer service has taken charge of your case and is organizing a new shipment as soon as possible. We thank you in advance for your patience and wish you a very good day.
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Nathalie G.
Rating: 5 out of 5
following a purchase from 20/08/2025
Having placed two new orders very recently, I am particularly satisfied with my purchases. High quality products and durability over time.
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Ecole Montessori Main Dans La Main -.
Rating: 4 out of 5
following a purchase from 01/07/2025
Chairs that meet our expectations. To see the quality over time. Delivery date not respected.
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Nathalie D.
Rating: 5 out of 5
following a purchase from 17/08/2025
Very good!
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Sainte Jeanne D'arc O.
Rating: 5 out of 5
following a purchase from 22/08/2025
Quality products on sale! Fast delivery.
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Scola Corsa -.
Rating: 1 out of 5
following a purchase from 12/08/2025
I would have gladly given 0 but I can't. The delivery date is absolutely not respected, we are going to start our school year without furniture!!!! Moreover, no one answers the phone for several days, this is unacceptable.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We understand your disappointment and sincerely apologize for the concern caused by this situation, especially as the school year approaches. We also regret the difficulties encountered in reaching us by phone. After checking, the delivery of your order was scheduled for 28/08, which corresponds to the delivery window announced at the time of your order (between 25/08 and 02/09). Furthermore, we respected your wish to receive your entire order at once. We hope that despite this experience, you will renew your trust in us and that we will have the pleasure of seeing you again on our site. Have a nice day.
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Sylviane D.
Rating: 5 out of 5
following a purchase from 07/07/2025
Correct package and appreciated content
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Multi Accueil Les Petits Pas M.
Rating: 4 out of 5
following a purchase from 01/08/2025
The replacement mattress covers really smell very strong and are not usable at the moment.
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Ile Aux Epices -.
Rating: 5 out of 5
following a purchase from 04/08/2025
very good articles
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Marie-Claire B.
Rating: 5 out of 5
following a purchase from 18/07/2025
We are missing a package and some furniture was damaged.
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Response from Wesco
Hello and thank you for leaving a review. We sincerely apologize for the issues encountered. Our customer service has already proceeded with the exchange of the damaged product. Regarding the missing package, it is currently being restocked and will be delivered to you in mid-October. We thank you for your patience and understanding, and we hope to have the pleasure of seeing you again soon on our site for a fully satisfying experience. Have a nice day.
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