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A
Rating: 4 out of 5
No negative comments. Good overall, except for the occasional search.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 694 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
All reviews
C
Rating: 1 out of 5
I received half of the products
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Response from 1001hobbies
Hello and thank you for your message, it means a lot to us. We are sorry for the situation. Can you confirm that you only received one of the 2 products you ordered? If you haven't already, could you please email us at [email protected] with an update on the situation so that we can send the second product as soon as possible? Thank you and have a nice day
A
Rating: 5 out of 5
Ras.
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G
Rating: 5 out of 5
excellent
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V
Rating: 4 out of 5
The customer service was a bit confusing, at first they said the model was not available, but it would be available in blue, then nothing for a while and suddenly I get the model I initially ordered although I had ordered the blue replacement model, but unfortunately with a small damage, was not serious but annoying.
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G
Rating: 3 out of 5
Great selection with occasionally surprising items. Delivery time and communication around it could be improved though.....
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V
Rating: 5 out of 5
Item was well-packed and quickly shipped. I have consistently had outstanding service from 1001 Hobbies!
V
Rating: 5 out of 5
excellent service...would recommend
A
Rating: 5 out of 5
The delivery was fast and the item in good condition.
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G
Rating: 2 out of 5
the website is very unclear about shipping times. 1000hobbies.nl seems to be a Dutch webshop, but apparently it is French. my items had to come from France,. 3weeks delivery time for an item in stock is way too long.
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Response from 1001hobbies
Hello, and thank you for your message. Yes, we are a French store that delivers throughout Europe and the rest of the world. I am sorry if the delivery times were not to your liking: unfortunately, economy shipping can take up to a month. For my part, I will pass on the information about the lack of order details. Please feel free to choose another delivery service. Have a great day!
A
Rating: 4 out of 5
Navigation and site ok; product matching description; package well assembled and protected. Final delivery not accurate with long lead time.
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A
Rating: 5 out of 5
Trustworthy site. Will I soon have the second bottle of iron pigments? Looking forward to a restocking. Sincerely
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C
Rating: 5 out of 5
Great. Arrived on time and well packaged.
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V
Rating: 2 out of 5
Delivery time was exceptionally long. Plus they knew my address was in the USA but still ended up shipping a European plug/power adapter, which is of no use to me and I'll have to source another one locally.
Response from 1001hobbies
Hello, and thank you for your message. It's true that there has been a slight delay due to restocking, and we're sorry about that. Regarding the problem with the power supply, unfortunately we're constrained by what the supplier gives us. However, we'll pass on the information so that it's clearer on the product sheet. Thank you and have a nice day.
V
Rating: 5 out of 5
Item was received quickly, well packed and in good condition.
V
Rating: 5 out of 5
Absolutely excellent service and selection. Will use them again without hesitation. Highly recommended!
A
Rating: 5 out of 5
Model received on time despite my absence on Saturday. Perfect condition. I'm just waiting for the paints to start assembling ... Thank you once again for the free transport. SIMON
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A
Rating: 5 out of 5
Super store, fast delivery, good reference
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A
Rating: 5 out of 5
Super. We recommend it.
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A
Rating: 5 out of 5
Easy navigation, secure ordering and payment, fast delivery, very professional service.
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A
Rating: 3 out of 5
Crushed carton (fortunately no apparent damage to contents). Wouldn't it be possible to note "FRAGILE" on the carton so that the carrier doesn't crush it with heavy goods?
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A
Rating: 4 out of 5
Apart from the very long delivery time, I have nothing to complain about. Thank you
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C
Rating: 5 out of 5
Everything arrived perfect and very fast
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C
Rating: 4 out of 5
Product quality and price good, delivery service not very fast
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V
Rating: 5 out of 5
WARNING; This company is NOT in the UK. They are in FRANCE. They also work with suppliers so they don’t have stock on site, you have to wait 2-3 weeks for it to be delivered to them, and then they send it to you. I also got collared for a £90 customs charge. The site is NOT clear at all. Everything is .co.uk or a uk based phone number.
That said, the prices are fabulous, any communication on my part was responded to promptly (even on the phone) and the lady I spoke to (I assume it is the same person) was lovely every time even though I likely drove her mad with my worries. Packages arrived VERY quickly once dispatched (one was delayed, annd even that was sent sooner than the ETA they gave me) and they were all packed nicely. I would definitely use again now I know what to expect. Fully recommend.
That said, the prices are fabulous, any communication on my part was responded to promptly (even on the phone) and the lady I spoke to (I assume it is the same person) was lovely every time even though I likely drove her mad with my worries. Packages arrived VERY quickly once dispatched (one was delayed, annd even that was sent sooner than the ETA they gave me) and they were all packed nicely. I would definitely use again now I know what to expect. Fully recommend.
A
Rating: 4 out of 5
Helicopter received on time. Main rotor not working. No reply to e-mail sent a week ago. Unreachable by phone. ... I'll e-mail again.
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A
Rating: 5 out of 5
Very good quality products that I would recommend.
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V
Rating: 5 out of 5
excellent service
A
Rating: 5 out of 5
good experience delivery a little long but for a pre-ordered product, I recommend
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V
Rating: 5 out of 5
Anytime that I've ordered from this site I've gotten exactly what I ordered and on time. It's always good quality and they have a very large selection. I love it
A
Rating: 5 out of 5
Nothing to say, as described. A very nice model.
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A
Rating: 4 out of 5
Better care should be taken in packaging for shipping.
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A
Rating: 1 out of 5
I have already expressed my opinion on this subject, >5 weeks deliveries + missing items + packaging of paint pits loose in the box + lid of a broken can.... Very very dissatisfied... No longer trust your site
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A
Rating: 5 out of 5
Good transaction. No complaints.
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A
Rating: 5 out of 5
A practical, easy-to-use site.
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A
Rating: 5 out of 5
Well organized.
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A
Rating: 4 out of 5
Good buying experience except for the package which was badly packed.
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A
Rating: 5 out of 5
Great product availability, great prices, hyper-speed delivery.
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A
Rating: 5 out of 5
Delivery in 3 days, perfect, model well packaged
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A
Rating: 2 out of 5
Package crushed and perforated because no outer cardboard to protect the model
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Response from 1001hobbies
Hello, Thank you for your message. Could you please send us photos of the damage to the following address? [email protected] Upon receipt we will make a commercial gesture.