Customer reviews of 1001hobbies

4,2 /5

Based on 40 273 published reviews

5 25,4k 63% 4 6 442 16% 3 2 770 7% 2 1 726 4% 1 3 982 10%

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

All reviews

Comprador Verificado

Published on 20/04/2023 à 13h43 following a purchase from 24/03/2023

Rapido.

Translated reviews

Geverifieerde Koper

Published on 20/04/2023 à 12h10 following a purchase from 14/04/2023

Smooth and tidy delivery Price quality Top

Translated reviews

Comprador Verificado

Published on 19/04/2023 à 18h45 following a purchase from 08/04/2023

excellent customer service and fast and efficient delivery

Translated reviews

Acheteur Vérifié

Published on 19/04/2023 à 17h09 following a purchase from 28/03/2023

Very good. We are well informed about the time and day of delivery.

Translated reviews

Verifizierter Käufer

Published on 19/04/2023 à 16h12 following a purchase from 30/01/2023

The delivered item itself is great. The communication, due to the late delivery, still leaves a lot of room for improvement...

Translated reviews

Acheteur Vérifié

Published on 19/04/2023 à 15h57 following a purchase from 13/04/2023

Perfect Fast and careful delivery

Translated reviews

Acheteur Vérifié

Published on 19/04/2023 à 14h18 following a purchase from 12/04/2023

fast delivery, large selection

Translated reviews

Geverifieerde Koper

Published on 19/04/2023 à 13h26 following a purchase from 13/03/2023

translation french nederland is sometimes confusing.

Translated reviews

Geverifieerde Koper

Published on 19/04/2023 à 12h23 following a purchase from 21/03/2023

Perfect and smooth handling. Great selection of (sometimes rare) items!

Translated reviews

Acheteur Vérifié

Published on 19/04/2023 à 11h59 following a purchase from 12/04/2023

Fast and accurate shipping, great

Translated reviews

Acquirente Verificato

Published on 19/04/2023 à 09h49 following a purchase from 19/03/2023

all perfect. quick and top products

Translated reviews

Verifizierter Käufer

Published on 18/04/2023 à 19h19 following a purchase from 19/03/2023

Problem-free ordering and fast delivery

Translated reviews

Verified Buyer

Published on 18/04/2023 à 19h00 following a purchase from 09/03/2023

The store itself, I give five stars. Shipping was a little slow, but that’s to be expected. Great Seller communication. They were very responsive to my questions. Would probably buy from again.

Verified Buyer

Published on 18/04/2023 à 18h49 following a purchase from 12/03/2023

Amazing selection and fast and reasonable shipping

Comprador Verificado

Published on 18/04/2023 à 15h47 following a purchase from 04/04/2023

Fatal, not recommended at all, the delivery was delayed 6 days after waiting a week, almost twice as long, on top of that the product came wrong, the one I ordered was a size of 8cm and they sent me one of more than 34cm. On top of that they put impediments to make the return, all bad, I do not recommend it.

Translated reviews

Response from 1001hobbies Published on 24/04/2023

Hello, thank you for your message. I am sorry to hear that there have been so many problems, we sincerely apologize. I will pass on the information to the various teams concerned. Thank you for your trust. 1001Hobbies

Comprador Verificado

Published on 18/04/2023 à 15h11 following a purchase from 30/03/2023

Long arrival time, expensive transport costs, expensive product, good condition of the product, that's all I can say to your davir and good packaging.

Translated reviews

Response from 1001hobbies Published on 24/04/2023

Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. Indeed, products that are not in stock are ordered directly from the supplier, which explains the longer delivery times. But this is always indicated on our product, as here, as it is indicated available in 15 days. Thanks for your confidence in 1001Hobbies

Acquirente Verificato

Published on 18/04/2023 à 09h03 following a purchase from 02/04/2023

I found the product I was looking for at a very good price, accurate service and fast shipping, the package arrived earlier than expected. I had a very good time, thank you!

Translated reviews

Verified Buyer

Published on 17/04/2023 à 23h04 following a purchase from 28/02/2023

vg in everyway

Verified Buyer

Published on 17/04/2023 à 21h24 following a purchase from 10/01/2023

Very good, great service. I would recommend.

Acheteur Vérifié

Published on 17/04/2023 à 17h53 following a purchase from 09/04/2023

Package delivered in a rather short time. Well packed.

Translated reviews

Geverifieerde Koper

Published on 17/04/2023 à 16h39 following a purchase from 31/03/2023

Nice and beautiful article

Translated reviews

Acheteur Vérifié

Published on 17/04/2023 à 10h32 following a purchase from 14/03/2023

OK nothing to say

Translated reviews

Acquirente Verificato

Published on 17/04/2023 à 09h32 following a purchase from 03/04/2023

professional and reliable

Translated reviews

Acheteur Vérifié

Published on 16/04/2023 à 19h38 following a purchase from 06/03/2023

Serious and efficient

Translated reviews

Acheteur Vérifié

Published on 16/04/2023 à 19h37 following a purchase from 14/02/2023

A disaster, unacceptable delivery time, no communication, in the end I received 3 out of 4 items ordered and it wasn't even the right size I ordered, a disgrace.

Translated reviews

Response from 1001hobbies Published on 18/04/2023

Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are very sorry about this situation and this accumulation of worries. Please send an e-mail to our customer service department (if you haven't already done so) at [email protected]. We'll find a solution. We wish you an excellent day.

Acheteur Vérifié

Published on 16/04/2023 à 18h33 following a purchase from 12/03/2023

very good fast service and correct order

Translated reviews

Geverifieerde Koper

Published on 16/04/2023 à 17h51 following a purchase from 12/04/2023

package arrived within 2 days, in good condition.

Translated reviews

Acheteur Vérifié

Published on 16/04/2023 à 17h33 following a purchase from 17/03/2023

very good, neat packaging

Translated reviews

Comprador Verificado

Published on 16/04/2023 à 16h54 following a purchase from 24/03/2023

Good service

Translated reviews

Acheteur Vérifié

Published on 16/04/2023 à 14h30 following a purchase from 12/04/2023

Perfect transaction.

Translated reviews

Geverifieerde Koper

Published on 16/04/2023 à 14h04 following a purchase from 12/04/2023

Correct and fast delivery.

Translated reviews

Verified Buyer

Published on 15/04/2023 à 22h37 following a purchase from 01/04/2023

Prompt, efficient service. Recommended!

Acheteur Vérifié

Published on 15/04/2023 à 20h09 following a purchase from 06/03/2023

Incorrect information on stock status, product availability too long. Staff not very helpful. This site already suffers from a bad reputation in the model-building world, and its team does nothing to try to improve its image, even when they receive comments on how to improve their site, which they ignore. When there's a problem, it's always the customer's fault, not theirs.

Translated reviews

Response from 1001hobbies Published on 18/04/2023

Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for this unsatisfactory customer experience. Please believe that we are doing everything we can to improve our services. We do have our constraints, but over the past year and a half, we've made a lot of changes, simplified procedures and sought to be more transparent with our customers. But Rome wasn't built in a day, and it takes time. As far as stock levels and availability are concerned, we try to do our best, but we are ultimately dependent on our suppliers and the information they send us. But our customer service is always at your disposal should you have any questions, and I'm surprised to read that we blame our customers when there's a problem :( In any case, we wish you an excellent day. 1001Hobbies customer service

Verified Buyer

Published on 15/04/2023 à 19h44 following a purchase from 18/03/2023

Very good service,

Acheteur Vérifié

Published on 15/04/2023 à 17h29 following a purchase from 28/03/2023

Serious, no service

Translated reviews

Acheteur Vérifié

Published on 15/04/2023 à 16h47 following a purchase from 12/04/2023

Fast and accurate delivery. I am delighted and will return to this site.

Translated reviews

Acheteur Vérifié

Published on 15/04/2023 à 15h07 following a purchase from 31/03/2023

Very good for several deliveries

Translated reviews

Comprador Verificado

Published on 15/04/2023 à 12h55 following a purchase from 11/03/2023

Overall I found the site quite easy to use although some search terms require a lot of precision and the results typed in one way or another differed greatly. For example, when typing "Bf109" or "Bf 109" different products. My particular shipment took a long time to process as one of the items was awaiting replacement. This was not a problem for me as I was aware of it and was not in a hurry. My experience as a customer has been positive and I recommend the store :))

Translated reviews

Acheteur Vérifié

Published on 15/04/2023 à 09h04 following a purchase from 19/03/2023

Hello, I don't understand why I have to pay a customs tax for a large order but not for a small one. Whereas on other sites I never pay any for the same type of order. cdr

Translated reviews

Acheteur Vérifié

Published on 15/04/2023 à 07h36 following a purchase from 23/03/2023

R.A.S.

Translated reviews