Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 21/03/2023
my order was 2,5 x 1000mm threaded rods, please specify that they should be straight in comments - they arrived totally bent in a 40x40 cm box in which it is impossible for them to be straight - they are useless to me money wasted.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for the situation. We will pass the information to our warehouse. We will also proceed with the refund of your order, as we will probably not be able to reship the same products without the same problem occurring again. Again, we are sorry.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/02/2023
You are the only place I can find that carries the Italia paint line! Thank you very much! Easy site to use, reasonable delivery times!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 09/03/2023
my order was wrapped in bubble wrap and wrinmkled the boxews and tape across the face of one of the models when removing the tape it tore the faceing of the box still great to get models from you all
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2023
RAS, delivered quickly as indicated.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 21/02/2023
all okay, but I seem to remember that the wait was a little long
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G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 23/03/2023
I received damaged paint pots at home. 1 jar broken and therefore the other jars under the paint and not visible what color the jars have. During contact via email you indicate that it is your fault and not ours. You should take the paint back, but refuse to do so. Not nice to the customer. Solve something like this . so the rating is a -5
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Response from 1001hobbies
Hello and thank you for your message. We are sorry for this situation. Unfortunately, it is not possible to return a can of paint that has already been opened: it would make no sense. However, our customer service department has normally offered to send you back the can in question, and I believe they were waiting to find out if the other cans of paint, apart from being splattered, were still usable or not, apart from the purely aesthetic effect and in no way hindered their use. Please do not hesitate to send us an e-mail at [email protected] Have a nice day
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2023
max score
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 23/02/2023
Delivery OK
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 18/03/2023
All the best
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/03/2023
Came in perfect condition
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 01/04/2023
Everything super
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2023
Good product availability and fast delivery very satisfied
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2023
Satisfied with my order...The products correspond to my expectations...The models are being assembled...Thank you.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2023
Always happy, never disappointed, a wide choice of models, very attractive rates in addition to the membership card or promo codes offered,
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 18/03/2023
Had what I was looking for when nobody else did. Only reason I'm not giving 5 stars is one of the items arrived broken. Easily repairable, but broken nonetheless. Won't stop me from purchasing here in the future.
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 09/03/2023
perfect
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2023
Fast and affordable
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V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 23/01/2023
Pre-ordered item, received the shipping notification on the specified release date and DHL delivered a few working days later.
Item as described.
I am completely satisfied, can only recommend the store and will definitely order here again if required.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2023
No technical information, long delivery times
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We take good note of the delays. Unfortunately, delivery times are clearly indicated on each item, and if the item is not in stock, you should be aware that these are unavoidable delays. We wish you an excellent day. 1001Hobbies customer service
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 28/02/2023
Perfect as always.
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2023
////
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2023
Fast, impeccable service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2023
Fast efficient lacks the right colors for the product purchased
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 25/02/2023
Good, fast and communicative seller. Everything perfect. Thank you.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 19/03/2023
All perfect
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V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 17/03/2023
Good product, fast delivery. Gladly again.
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V
Verified Buyer
Rating: 4 out of 5
following a purchase from 16/03/2023
I've ordered before with no issues. Processing time seems to get items shipped always takes a day or two longer than most hobby shops. The first set of r/c bodies I've ordered in the past arrived safely in boxes. This last order had to come from France and the bodies arrived in bare bubble wrap. I was completely shocked it wasn't in a box, luckily there was no damage to the bodies.
Knocked off 1 star for packaging concerns, I can deal with slower processing times since I'm often ordering parts that are long discontinued or hard to find elsewhere.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2023
Correct
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 07/03/2023
I received my order promptly, though I live in the United States in Texas. The decals are of excellent quality, and are extremely detailed in the 1/48 scale/ Excellent, I will be ordering from you from now on, because of your selection. This was the second order I have made form you, and I have been very happy. Well Done. Vale.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 12/02/2023
The order did not arrive complete, the missing product was shipped much later than expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2023
From my order to the delivery everything was perfect... I will certainly come back to you
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 20/01/2023
very good, great selection, highly recommended!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/03/2023
missing the black color but 2 pots of yellow? many parts twisted because the plates are loose and not separated from 1carton or other I point out that there is no yellow apart from the headlight tube of glue too small.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for the paint problem, which was beyond our control. We will pass on the information to the manufacturer. At the same time, we have sent you a credit note so that you can recommend the missing paint. Can you confirm that you have received the e-mail? Have a nice day 1001Hobbies customer service
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/02/2023
good
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 05/03/2023
Fast delivery
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2023
Fast shipping, good reception
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2023
fast, efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2023
Very helpful and kind. I highly recommend them. They also know how to adapt to unforeseen circumstances and order errors.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2023
perfect in every way. thank you
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V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 19/01/2023
Highly recommended Delivery came very quickly and well packaged
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