Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 5 out of 5

Published on 27/02/2023 à 11h56 following a purchase from 15/02/2023

Very responsive site, well organized and friendly team on the phone and in the showroom.

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Geverifieerde Koper

Rating: 2 out of 5

Published on 27/02/2023 à 11h18 following a purchase from 24/01/2023

24/1/23 ordered, now 27/2 still haven't received anything. Ridiculous!

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Response from 1001hobbies Published on 02/03/2023

Hello, thank you for your message and your feedback. We are very sorry for this situation. We have seen that in some extreme cases it can take up to a month for delivery. If you still haven't received anything, I suggest you email us at [email protected] and we will proceed with a new order. Have a nice day

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Acheteur Vérifié

Rating: 5 out of 5

Published on 27/02/2023 à 10h31 following a purchase from 01/02/2023

Fast and efficient

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Acheteur Vérifié

Rating: 5 out of 5

Published on 27/02/2023 à 08h15 following a purchase from 27/01/2023

Thank you.

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Geverifieerde Koper

Rating: 3 out of 5

Published on 26/02/2023 à 22h53 following a purchase from 17/02/2023

products easy to find and easy to order

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Acquirente Verificato

Rating: 5 out of 5

Published on 26/02/2023 à 21h36 following a purchase from 16/02/2023

Good price (neither low nor high) and shipment arrived on time and packed beautifully with models purchased perfect, no scratches or damage, sealed as originally.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 26/02/2023 à 18h37 following a purchase from 04/02/2023

Perfect! Just a little regret that one of the items ordered is missing... no big deal!

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Verified Buyer

Rating: 1 out of 5

Published on 26/02/2023 à 17h34 following a purchase from 16/02/2023

At the time of writing this review I have had to wait 6 weeks for one item, the other is yet to be delivered. There was no contact from them, I had to chase several times to find out what was going on. Very poor customer service and really bad business practice. Would not recommend them to anyone.

Response from 1001hobbies Published on 02/03/2023

Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We're truly sorry to her about this situation. I see that the second parcel has been shipped, so it should be on its way. Let us know when it arrives and if everything's okay! Have a great day.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 26/02/2023 à 17h03 following a purchase from 09/02/2023

Order arrived on time.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 26/02/2023 à 16h53 following a purchase from 11/02/2023

Well-packaged parcel protecting the inner boxes of the models. Parcel arrived on time as announced at the time of ordering.

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Comprador Verificado

Rating: 5 out of 5

Published on 26/02/2023 à 14h48 following a purchase from 06/02/2023

Arrived very quickly. Good service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 26/02/2023 à 13h35 following a purchase from 09/02/2023

The deadlines are respected, the choice is vast and of quality thank you.

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Comprador Verificado

Rating: 4 out of 5

Published on 26/02/2023 à 12h53 following a purchase from 11/02/2023

Intuitive and extensive website. Correct delivery.

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Comprador Verificado

Rating: 5 out of 5

Published on 26/02/2023 à 12h50 following a purchase from 09/02/2023

The treatment, management and delivery have been impeccable. Thank you.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 26/02/2023 à 10h26 following a purchase from 16/01/2023

Excellent follow-up

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Acheteur Vérifié

Rating: 5 out of 5

Published on 26/02/2023 à 10h18 following a purchase from 10/02/2023

Zero points for the deliveryman, who claimed to have visited the house and found no-one there. Which is not true. So don't choose home delivery any more. But thank you for reimbursing me for the transport. Otherwise very good product and service.

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Geverifieerde Koper

Rating: 5 out of 5

Published on 26/02/2023 à 09h50 following a purchase from 18/02/2023

Best variety of modeling items and fast service

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Acquirente Verificato

Rating: 5 out of 5

Published on 26/02/2023 à 08h56 following a purchase from 05/02/2023

Perfect !!!! Fast shipping and affordable price compared to other sites

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Verified Buyer

Rating: 5 out of 5

Published on 26/02/2023 à 00h08 following a purchase from 27/01/2023

Outstanding selection of models and decals for those models. I've been assembling aircraft models for over 15 years. Needed a hobby after I retired and I really appreciate an online store like 1001 Hobbies. They always have exactly what I've looked for. Shipping from overseas and the items still get here in the USA very quickly

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Verified Buyer

Rating: 5 out of 5

Published on 25/02/2023 à 23h50 following a purchase from 26/01/2023

I like the selection and prices you offer your catalog(online) is simple to use also :)

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Verified Buyer

Rating: 5 out of 5

Published on 25/02/2023 à 23h13 following a purchase from 08/02/2023

The packaging was really great and the model has everything i wanted thank you

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Acheteur Vérifié

Rating: 5 out of 5

Published on 25/02/2023 à 20h31 following a purchase from 17/02/2023

Impeccable merci beaucoup

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Acheteur Vérifié

Rating: 5 out of 5

Published on 25/02/2023 à 19h18 following a purchase from 15/02/2023

always responsive, good order tracking and fast delivery

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Acheteur Vérifié

Rating: 5 out of 5

Published on 25/02/2023 à 18h06 following a purchase from 05/02/2023

I'm used to ordering imported figurines and I was looking for a site in France to avoid the increasingly astronomical customs fees (thank you France and its taxes on unavailable products!!). I was intrigued by the story of the founders and I tried it out by buying an Evangelion figurine. I'm more than delighted with the purchase! The figurine arrived well packaged. The tracking of my parcel was impeccable and the parcel arrived on time. The variety available on the site is enormous, whether figurines, puzzles, models or mangas. I recommend it 100% and I'd recommend it too!

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Verifizierter Käufer

Rating: 5 out of 5

Published on 25/02/2023 à 18h06 following a purchase from 07/02/2023

Super product, fast shipping, very well packaged, I will gladly buy here again

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Comprador Verificado

Rating: 4 out of 5

Published on 25/02/2023 à 17h23 following a purchase from 31/01/2023

The order is as expected, the delivery time, ahead of schedule, so far I have no complaints.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2023 à 16h24 following a purchase from 08/02/2023

navigation on your very easy For the delivery well assured except when the relay point closes for vacations without warning therefore delay .degree of satisfaction the order for the whole I note a 9 / 10

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Geverifieerde Koper

Rating: 5 out of 5

Published on 25/02/2023 à 15h50 following a purchase from 08/02/2023

Delivery could be a little faster but that's not a showstopper, otherwise perfect.

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Acquirente Verificato

Rating: 5 out of 5

Published on 25/02/2023 à 15h29 following a purchase from 18/02/2023

Very strong site and fast shipping, very good quality products for sale

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Acheteur Vérifié

Rating: 5 out of 5

Published on 25/02/2023 à 13h56 following a purchase from 16/02/2023

very satisfied, serious site

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Acheteur Vérifié

Rating: 5 out of 5

Published on 25/02/2023 à 13h04 following a purchase from 21/02/2023

A site where I find what I need. fast, careful delivery. a pleasant and fast telephone contact ... what more could I ask for .

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Verified Buyer

Rating: 5 out of 5

Published on 25/02/2023 à 12h40 following a purchase from 09/02/2023

Great team

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Acheteur Vérifié

Rating: 5 out of 5

Published on 25/02/2023 à 12h35 following a purchase from 20/01/2023

Good reactivity

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2023 à 12h20 following a purchase from 18/02/2023

Order processed quickly, clean and fast shipping

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Acheteur Vérifié

Rating: 5 out of 5

Published on 25/02/2023 à 11h35 following a purchase from 11/02/2023

R A S perfect!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 25/02/2023 à 11h25 following a purchase from 12/02/2023

fast service large selection on the site i recommend

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Comprador Verificado

Rating: 5 out of 5

Published on 25/02/2023 à 11h25 following a purchase from 16/02/2023

All well and on time

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Acheteur Vérifié

Rating: 5 out of 5

Published on 25/02/2023 à 11h00 following a purchase from 14/02/2023

Site to recommend sending accordingly due to the temporary unavailability of a product on my order.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 25/02/2023 à 10h55 following a purchase from 14/02/2023

The Swiss Me 109 has not been delivered. I am waiting for a reply on how to change the product. thank you.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 25/02/2023 à 10h43 following a purchase from 30/11/2022

Order placed on 25/11/2022 for Christmas. All items were marked "in stock". Received part of the order in December, another part in February and there is still one item missing which I hope to receive before 2024. No commercial gesture, no word of apology.

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Response from 1001hobbies Published on 02/03/2023

Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are terribly sorry for this situation. I see that customer service has taken care of the follow-up. In the meantime, we are offering you a €10 credit note valid on any future order with the code SAVCOM10 as a thank you for your patience. We wish you an excellent day. 1001hobbies customer service