Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

All reviews

C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 14/06/2021
Everything is perfect!
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 15/05/2021
Good Site For questions you can always email easy suport
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 04/06/2021
Smooth honest follow up and delivery as per mentions .
Thx
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A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 03/06/2021
Kindness and information on shipping and tracking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2021
easy to navigate
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/06/2021
Magnefique (Magnificent)!!!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/06/2021
excellent
fast delivery
great packageing.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2021
the product is as described and was well packaged. I recommend this online site.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Super well packaged, everything is ok, nothing is missing. Just one thing that is not great, the waiting time to get his package. In fact often what we order is not really in stock, so we will have a small 15en days waiting before having our order. Nothing serious but it would be nice to know if it is in stock or in stock " deferred " when you order. thank you to the whole team and looking forward to recommending you.
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 05/05/2021
Had a problem with damage to one of the kits in this order. Reported it, sent pictures, replied to emails, but got no resolution for the damage that occured as a result of box selection and packaging.
Response from 1001hobbies
Sir,
Thank you for your email. We would like to inform you that we have replied to your e-mails and have proposed solutions to you.
Sincerely,
Laure
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 25/05/2021
Everything top!
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2021
excellent, compliant product; fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2021
Nothing to say nickel
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2021
Good reception
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A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 11/06/2021
Quick and up-to-date service
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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2021
Delivery in line (10 days) for products advertised within a few days. Ok
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C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 06/06/2021
bellissimo modello, super dettagliato nell'interno.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/06/2021
Product was competitively priced, including free delivery. Arrived both very well packaged and promptly.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2021
Everything went well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2021
nickel!
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V
Verified Buyer
Rating: 3 out of 5
following a purchase from 31/05/2021
The package containing the models was delivered to me instead of my brother as I had requested and paid. I will send the package to him United Parcel Service on Saturday when I have time.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 03/06/2021
Fast and efficient delivery time, very good service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/05/2021
Thankyou for the positive shopping experience. The website was good to navigate through including purchase and delivery options. This was my first purchase post Brexit and despite seeing all sorts of unhappy stories about other experiences I am happy to report this all went very smoothly. The model I ordered was very well packaged and I would certainly recommend the site to others. Bon soir
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 01/06/2021
Great quick service and delivery tracking
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 10/06/2021
It arrived in good condition, in quality packaging and even ahead of schedule.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/05/2021
1001 had what i was looking for at a good price and their shipping time was great.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2021
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/06/2021
When you send an order abroad, you have to deduct French VAT and other taxes, because I had to pay Swiss VAT and customs taxes, which makes your models much more expensive than buying them locally.
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Response from 1001hobbies
Hello, Thank you for your comment. We regret your dissatisfaction. We are informing our development department today to find out what happened. Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2021
From start to finish, everything is good
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G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/06/2021
no complaints
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 12/06/2021
All ok
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 04/05/2021
I ordered an expensive boat model. When it turned up the box was battered and some of the parts were missing. Despite promises from 1001Models to solve the problem I have received nothing. I let them have all the information I could, but despite this and e-mails back and forth for months I have received nothing. The model itself is excellent, but no good unless complete. I will never deal with this company again, their customer services are appalling. I recommend anyone who wants a model buys from a company who actually gives a toss about their customers.
Response from 1001hobbies
Mr Belalmy,
Thank you for your email. We regret this incident and apologise for the delay. Our customer relations department has contacted you. You have indicated that some parts were missing. We are still waiting for the sheet necessary to open your after-sales service with the supplier.
Thank you for your patience,
1001 hobbies customer service.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2021
Products always compliant, delivery as expected, packaging rigorously carried out. RAS
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2021
Just what I expected
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 10/06/2021
On-time delivery and puzzles arrived undamaged!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
Fine
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/06/2021
Clear website, ordered and paid easily and quickly. Delivery could be a little faster, but overall satisfied from start to finish.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2021
Order received on time Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2021
Fast delivery. Very satisfied with this site.
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