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E
Rating: 5 out of 5
Fast and professional shipping.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 41 106 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with many noting swift shipping, well-packaged parcels, and accurate delivery timelines that meet expectations. They highlight a broad, affordable selection of figurines and a straightforward ordering process, with items arriving as described and in good condition. Positive reports also emphasize helpful customer service, prompt communication, and a solid value-to-price relationship across multiple orders. Overall, the store is viewed as dependable for timely shipments, extensive stock, and responsive support.
All reviews
C
Rating: 5 out of 5
Nickel
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F
Rating: 5 out of 5
Good service and delivery
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P
Rating: 5 out of 5
Well received everything is in order
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J
Rating: 4 out of 5
Satisfied with the product
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G
Rating: 1 out of 5
It's really unfortunate that I keep receiving emails asking me to write a review.
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Response from 1001hobbies
Dear Gijs,
We sincerely apologize for the inconvenience caused by the repeated emails asking you to write a review.
To review your situation and take the necessary steps, we invite you to contact our customer service directly at the following email address:
[email protected]
Our team can then take a closer look at your situation and work with you to find the best possible solution.
We thank you for your understanding and remain at your disposal.
We wish you a nice day.
Best regards,
The 1001Hobbies team
We sincerely apologize for the inconvenience caused by the repeated emails asking you to write a review.
To review your situation and take the necessary steps, we invite you to contact our customer service directly at the following email address:
[email protected]
Our team can then take a closer look at your situation and work with you to find the best possible solution.
We thank you for your understanding and remain at your disposal.
We wish you a nice day.
Best regards,
The 1001Hobbies team
C
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
The shipment went well
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T
Rating: 5 out of 5
Received in perfect condition
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A
Rating: 2 out of 5
The package was dropped by the carrier behind the gate within reach of passersby... fortunately my wife caught it in my absence.
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Response from 1001hobbies
Hello Aurélien,
We are sincerely sorry to learn under what conditions your package was delivered. We fully understand your dissatisfaction, especially since the package was left behind your gate, within reach of passersby.
We are, however, relieved that your wife was able to retrieve it in your absence.
Rest assured that we will take the necessary steps with the carrier to inform them of this situation and remind them of the importance of adhering to delivery instructions, particularly regarding the placement of packages in a secure location.
If you also wish to file a complaint regarding the delivery conditions of your package or the state of its contents, we invite you to contact our dedicated service directly at the following address: [email protected].
We once again apologize for this situation and thank you for your understanding.
We wish you an excellent day.
Best regards,
the 1001Hobbies team
We are sincerely sorry to learn under what conditions your package was delivered. We fully understand your dissatisfaction, especially since the package was left behind your gate, within reach of passersby.
We are, however, relieved that your wife was able to retrieve it in your absence.
Rest assured that we will take the necessary steps with the carrier to inform them of this situation and remind them of the importance of adhering to delivery instructions, particularly regarding the placement of packages in a secure location.
If you also wish to file a complaint regarding the delivery conditions of your package or the state of its contents, we invite you to contact our dedicated service directly at the following address: [email protected].
We once again apologize for this situation and thank you for your understanding.
We wish you an excellent day.
Best regards,
the 1001Hobbies team
L
Rating: 5 out of 5
All good
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P
Rating: 1 out of 5
Item came in damaged and was patched up with tape. As of yet no suitable solution provided.
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Response from 1001hobbies
Dear Sir Pepijn,
We are sincerely sorry to learn that your item arrived damaged and had been repaired with adhesive tape.
We fully understand your dissatisfaction, especially as no satisfactory solution has been offered to you to date. Please accept our sincere apologies for this situation.
In order for us to review your case and find a suitable solution as quickly as possible, we invite you to contact our customer service team directly at the following email address:
[email protected]
Our team will then be able to review your situation in greater detail and take the necessary steps to provide you with an appropriate response.
Thank you for your understanding. Please do not hesitate to contact us if you require any further assistance.
We wish you an excellent day.
Kind regards,
The 1001Hobbies Team
We are sincerely sorry to learn that your item arrived damaged and had been repaired with adhesive tape.
We fully understand your dissatisfaction, especially as no satisfactory solution has been offered to you to date. Please accept our sincere apologies for this situation.
In order for us to review your case and find a suitable solution as quickly as possible, we invite you to contact our customer service team directly at the following email address:
[email protected]
Our team will then be able to review your situation in greater detail and take the necessary steps to provide you with an appropriate response.
Thank you for your understanding. Please do not hesitate to contact us if you require any further assistance.
We wish you an excellent day.
Kind regards,
The 1001Hobbies Team
D
Rating: 3 out of 5
Package opened on two sides ??
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P
Rating: 4 out of 5
good
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T
Rating: 3 out of 5
Would be a great product as I've seen it elsewhere and hoped for it for a while, but even though it's advertised in English I was sent the Polish version. Will be sending it back but hope to get the English version at some point soon. Delivery was swift and in good condition, and I was kept up to date about the delivery. Just the issue that I couldn't see anywhere on the website that it wouldn't be on English (the images used are all in English).
G
Rating: 1 out of 5
The product does not work and for a week I have been promised a customer service email (I have already called 3 times) [email protected]
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Response from 1001hobbies
Hello Gérard,
We understand your concern and are sincerely sorry for this situation.
After verification, a request with our after-sales service (SAV) has indeed been registered regarding your file. Our customer service will get back to you very soon to keep you informed of the progress of the situation and the next steps.
We thank you for your patience and remain at your disposal.
We wish you an excellent day.
Best regards,
The 1001Hobbies team
We understand your concern and are sincerely sorry for this situation.
After verification, a request with our after-sales service (SAV) has indeed been registered regarding your file. Our customer service will get back to you very soon to keep you informed of the progress of the situation and the next steps.
We thank you for your patience and remain at your disposal.
We wish you an excellent day.
Best regards,
The 1001Hobbies team
A
Rating: 5 out of 5
Ok
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C
Rating: 3 out of 5
I received the package a little damaged, crushed, four out of eight assembly boxes inside were a little crushed, one was crushed and broken at a corner, fortunately the contents are not damaged. Better internal packaging would have avoided these damages. I have communicated with the seller and hope to be recognized for the damage.
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J
Rating: 5 out of 5
Quick, and good operation for the promo!!
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G
Rating: 5 out of 5
great products and speed in delivery
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S
Rating: 5 out of 5
Very satisfied
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M
Rating: 4 out of 5
the delivery time information has been correct, the contact with the company quick and correct. The tracking of the shipment was correct until it reached the post office which, as usual, does not inform well. As for the material, I have not been able to examine it closely yet, but it seems to be in good condition and corresponds to what was announced.
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L
Rating: 1 out of 5
The amount of my purchase was debited twice from my account. The alert I sent by email to 1001 hobbies went unanswered.
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Response from 1001hobbies
Hello Laurent,
We are sincerely sorry to hear about this situation and we apologize for the inconvenience caused.
In order for us to process your request as quickly as possible, we invite you to contact our customer service directly at the following address: [email protected].
Our team will then be able to review your complaint and will forward your request to our accounting department so that a verification can be carried out regarding the reported double debit.
We thank you for your understanding and hope that this situation can be resolved quickly.
We wish you an excellent day.
Best regards,
The 1001Hobbies team
We are sincerely sorry to hear about this situation and we apologize for the inconvenience caused.
In order for us to process your request as quickly as possible, we invite you to contact our customer service directly at the following address: [email protected].
Our team will then be able to review your complaint and will forward your request to our accounting department so that a verification can be carried out regarding the reported double debit.
We thank you for your understanding and hope that this situation can be resolved quickly.
We wish you an excellent day.
Best regards,
The 1001Hobbies team
S
Rating: 4 out of 5
Good and safe
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M
Rating: 5 out of 5
Great, packaging and communication with the seller, a little less for the Brt service .. 5 days they tell you delivery and they tell you the day instead you wait and nothing. Anyway, everything arrived and excellent material
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D
Rating: 5 out of 5
Arrived super fast and in good condition
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L
Rating: 5 out of 5
Fast reliable
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F
Rating: 5 out of 5
perfect
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J
Rating: 1 out of 5
UNPROFESSIONAL SITE AT ALL LEVELS DOES NOT RESPOND TO EMAILS INCOHERENT DELIVERY FEES PRODUCT REPORTED IN STOCK BUT OUT OF STOCK ETC...
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Response from 1001hobbies
Hello JEAN-MARC,
We are sincerely sorry to hear about your dissatisfaction and wish to provide you with a response regarding the various points raised.
After verification, we note that with the address [email protected], we have not received a response from you since our last email on August 25, 2026, regarding your complaint.
In order for us to resume your file and find a solution suitable for your situation, we invite you to contact our customer service directly at the following address:
[email protected]
We remain at your disposal and hope to quickly find a satisfactory solution to your situation.
We wish you an excellent day.
Best regards,
The 1001Hobbies team
We are sincerely sorry to hear about your dissatisfaction and wish to provide you with a response regarding the various points raised.
After verification, we note that with the address [email protected], we have not received a response from you since our last email on August 25, 2026, regarding your complaint.
In order for us to resume your file and find a solution suitable for your situation, we invite you to contact our customer service directly at the following address:
[email protected]
We remain at your disposal and hope to quickly find a satisfactory solution to your situation.
We wish you an excellent day.
Best regards,
The 1001Hobbies team
J
Rating: 1 out of 5
this is the second time I order, the first time I waited for a pre-ordered product for almost a year, while everyone had it 6 months before me. Now I order 4 small pots of paint, I make sure they are in stock, which is the case. But after the order, message: "we are restocking your order"... it eventually arrives, and one of the 4 pots leaked in the package... I admit I have no words... I have simply never seen this.. And now, I am forced to give one star, when I wanted to give zero...
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Response from 1001hobbies
Hello Jimmy,
We are sincerely sorry to read your feedback and fully understand your disappointment regarding your two experiences with our site.
We particularly regret the difficulties encountered during your first order, as well as the inconveniences related to your current order. You took care to check the availability of the products before placing your order, and we completely understand your confusion regarding the fact that your order then required restocking.
We are also sincerely sorry that upon receipt, one of the paint pots leaked in the package. This type of situation is obviously not what we wish for our customers.
In order for us to process your case and offer you an appropriate solution regarding the damaged product, we invite you to contact our customer service directly at the following address:
[email protected]
We also thank you for attaching, if possible, photos of the package and the concerned pot to allow our team to carry out the necessary verifications.
We understand your frustration and hope to provide you with a solution that meets your expectations.
Thank you for your understanding and we wish you an excellent day.
Best regards,
The 1001Hobbies team
We are sincerely sorry to read your feedback and fully understand your disappointment regarding your two experiences with our site.
We particularly regret the difficulties encountered during your first order, as well as the inconveniences related to your current order. You took care to check the availability of the products before placing your order, and we completely understand your confusion regarding the fact that your order then required restocking.
We are also sincerely sorry that upon receipt, one of the paint pots leaked in the package. This type of situation is obviously not what we wish for our customers.
In order for us to process your case and offer you an appropriate solution regarding the damaged product, we invite you to contact our customer service directly at the following address:
[email protected]
We also thank you for attaching, if possible, photos of the package and the concerned pot to allow our team to carry out the necessary verifications.
We understand your frustration and hope to provide you with a solution that meets your expectations.
Thank you for your understanding and we wish you an excellent day.
Best regards,
The 1001Hobbies team
P
Rating: 5 out of 5
Very good
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T
Rating: 5 out of 5
very good site, with a large number of items at affordable prices.
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J
Rating: 5 out of 5
Happy with the shipment
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R
Rating: 5 out of 5
Great item for a great price!
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D
Rating: 5 out of 5
Good provider, gladly again when the opportunity arises!
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E
Rating: 4 out of 5
The delivery took a while, but I am otherwise very satisfied and I look forward to the next order.
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A
Rating: 4 out of 5
This time the packaging of my models was not the correct one as always. The boxes were poorly placed and had deformed one of them when tightening the packaging to close it. Luckily, the deformation did not affect the content of the model. They should inform the packers to be more careful. Thank you
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F
Rating: 5 out of 5
Order complete, fast delivery.
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R
Rating: 5 out of 5
Deadline respected, very well packaged parcel, I highly recommend 1001hobbies.
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J
Rating: 5 out of 5
Satisfaction
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